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Live chat Shopify Apps

Enhance customer experience with 20+ live chat apps for Shopify. Offer 24/7 support, manage tickets, and build loyalty in 2026.

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We've analyzed thousands of live chat apps to identify the top performers based on ratings and install counts.

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Ochatbot is an AI chatbot. The AI chat increases revenue, lifts AOV, and decreases support tickets. Ochatbot is a multi-display AI chatbot that is presented as a search field on your webpage and as an AI chat icon which increases site engagement. Powered by our advanced Ometrics AI model, Ochatbot offers unparalleled customer service and shopping assistance through instant answers, product recommendations, abandoned cart recovery, add-to-cart shopping, and more. Our simple setup deploys a fully trained AI agent in minutes, so you can begin turning idle browsers into dedicated shoppers. Ochatbot is a multi-display AI chatbot that is presented as a search field on your webpage and as an AI chat icon which increases site engagement. Powered by our advanced Ometrics AI model, Ochatbot offers unparalleled customer service and shopping assistance through instant answers, product recommendations, abandoned cart recovery, add-to-cart shopping, and more. Our simple setup deploys a fully trained AI agent in minutes, so you can begin turning idle browsers into dedicated shoppers. more Unlimited AI chatbot conversations, support tickets & sales. Convert clicks into conversions with targeted page engagement at the right time. Product finders and upsell/cross-sell tools to increase AOV. AI chatbot trained on your Shopify store, site data, FAQs, and documents. Instant self-service support for orders, returns, and FAQs.

5.0(Reviews)

Oct8ne: Visual AI Conversational platform, WhatsApp Campaigns, Messaging and soon Email integration Live Chat, AI Assistant, visual support, and an integrated catalog that allows you to showcase products both on your website and across messaging channels such as WhatsApp Business API, Facebook Messenger, and Instagram. Mass marketing campaigns on WhatsApp and upcoming Email integration. Benefits Increase CRO Reduce cart abandonment Increase average purchase ticket Boost customer satisfaction Save time and resources with the chatbot offering 24/7 support Live Chat, AI Assistant, visual support, and an integrated catalog that allows you to showcase products both on your website and across messaging channels such as WhatsApp Business API, Facebook Messenger, and Instagram. Mass marketing campaigns on WhatsApp and upcoming Email integration. Benefits Increase CRO Reduce cart abandonment Increase average purchase ticket Boost customer satisfaction Save time and resources with the chatbot offering 24/7 support more Visual support to share images and videos of products of your catalog Visual AI Assistant to offer ultrapersonalized service 24/7 Integration with social media channels such as WhatsApp, Facebook e Instagram

5.0(Reviews)

Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (90+ couriers), fully branded Delivery Tracking

4.0(Reviews)

Drive sales with chatbot, search, and recommendations. All in One App with a Single-Click Install. Pokee AI is the ultimate AI sales agent app designed to elevate the shopping experience. You can pick and choose the feature you need for your store! Our proprietary AI sales agent generates personalized recommendations and search results. Whether you're a new seller with few orders or launching new products, our app seamlessly integrates chatbot, search and recommendations into your store with just one click, improving sales and enhancing customer engagement while ensuring maximum privacy. Pokee AI is the ultimate AI sales agent app designed to elevate the shopping experience. You can pick and choose the feature you need for your store! Our proprietary AI sales agent generates personalized recommendations and search results. Whether you're a new seller with few orders or launching new products, our app seamlessly integrates chatbot, search and recommendations into your store with just one click, improving sales and enhancing customer engagement while ensuring maximum privacy. more Intelligent natural language search and personalized recommendations One-click setup for chatbot, without requiring tons of document inputs Seemless customer support integration to handle any questions from customers Monitor recommendation views, clicks, conversions and revenue in real-time

5.0(Reviews)

Empower your store with AI employees that boost sales, automate support, and scale 24/7. Popcorn AI helps you scale your business by deploying AI employees that handle repetitive tasks in sales, support, and operations. Seamlessly connect WhatsApp, Instagram, and more so customers can chat and shop. Customize your AI employee’s role and conversation style to match your brand voice. Automate lead qualification, order status queries, and product recommendations—all in one intuitive dashboard. Launch quickly and free your team to focus on high-impact work. Popcorn AI helps you scale your business by deploying AI employees that handle repetitive tasks in sales, support, and operations. Seamlessly connect WhatsApp, Instagram, and more so customers can chat and shop. Customize your AI employee’s role and conversation style to match your brand voice. Automate lead qualification, order status queries, and product recommendations—all in one intuitive dashboard. Launch quickly and free your team to focus on high-impact work. more Conversational AI Employees – Automate sales and support Multi-Channel Integration – WhatsApp, web widget and more Tool Builder – Customize workflows and tasks with no coding 24/7 Customer Engagement – Keep your store always open for inquiries Human Handover – Seamlessly transfer complex issues to your live agents

2.6(Reviews)

Engage with customers and answer their questions via WhatsApp with ease! Offer seamless real-time support through WhatsApp, Facebook Messenger, and Telegram with our easy-to-integrate app for Shopify. Customize effortlessly without coding and receive instant mobile notifications for every customer interaction. Automated chat initiation ensures that shoppers get quick responses to their questions, which drives sales and boosts customer loyalty. Enhance your customer support and streamline communication with our integrated chat solution. Offer seamless real-time support through WhatsApp, Facebook Messenger, and Telegram with our easy-to-integrate app for Shopify. Customize effortlessly without coding and receive instant mobile notifications for every customer interaction. Automated chat initiation ensures that shoppers get quick responses to their questions, which drives sales and boosts customer loyalty. Enhance your customer support and streamline communication with our integrated chat solution. more Instant live chat with customers in real-time via Messenger, Telegram, WhatApp. Customize all chat settings like triggers, delay, bubble icon, and button text Set up an automate personal message upon entering the live chat Fully customizable design. Set your avatar or image, colors, shape, position

3.7(Reviews)

Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more Increase profit at each touchpoint of the buyer journey. Increase exchange rates and decrease return rates with AI personalization AI-first customer service in one unified inbox. Both for desktop and mobile app. A full email and sms platform with shoppable email and AI persona targeting Increase conversion rates in your checkout flow with AI-driven A/B testing

5.0(Reviews)

ChatGPT-Powered 24/7 Sales & Support Chatbot with Advanced Order Automation Relish AI is your 24/7 AI assistant to boost sales and automate support. It provides product recommendations, order tracking, and automated answers, enhancing customer experience and driving conversions. Automate customer requests like cancellations, returns, address updates, and reduce subscription cancellations. Relish AI also drives sales through nudge, exit-intent, and personalized campaigns. Relish AI has seamless integrations to Shopify Inbox, Gorgias, Zendesk, Recharge, Klaviyo and more. Relish AI is your 24/7 AI assistant to boost sales and automate support. It provides product recommendations, order tracking, and automated answers, enhancing customer experience and driving conversions. Automate customer requests like cancellations, returns, address updates, and reduce subscription cancellations. Relish AI also drives sales through nudge, exit-intent, and personalized campaigns. Relish AI has seamless integrations to Shopify Inbox, Gorgias, Zendesk, Recharge, Klaviyo and more. more Instant GPT powered product recommendations and answer questions from users 24/7 Automate Order tracking, cancellation, returns and subscription order changes Drives sales with nudge, exit-intent, and personalized campaigns Auto-trains from catalog, pages, and store policies—no manual setup Integrates with Shopify Inbox, Zendesk, Klaviyo, Recharge, Gorgias and More

4.9(Reviews)

AI Chatbot for Sales. Boost conversion with ChatGPT AI Chat, Live Chat & AI Shopping Assistant Grow sales with Rep AI. Our AI chat guides shoppers from browser to buyer using behavioral AI. ChatGPT-powered conversational AI that acts as a sales agent, recommends products, and answers support questions. Brand your AI assistant and seamlessly use an AI shopping assistant to answer product-related questions. Hand over to live chat if your AI Chatbot is unable to answer. Empower your business with Chat AI to upsell. Easily migrate from Gorgias, Chatty, Tidio, Kustomer, or ManyChat. Grow sales with Rep AI. Our AI chat guides shoppers from browser to buyer using behavioral AI. ChatGPT-powered conversational AI that acts as a sales agent, recommends products, and answers support questions. Brand your AI assistant and seamlessly use an AI shopping assistant to answer product-related questions. Hand over to live chat if your AI Chatbot is unable to answer. Empower your business with Chat AI to upsell. Easily migrate from Gorgias, Chatty, Tidio, Kustomer, or ManyChat. more Drive conversion with a proactive AI Chat Bot acting as an AI Sales Agent Automate tickets with a ChatGPT powered AI Chatbot that acts as a 24/7 AI Agent Train the Chat AI Bot to match your brand voice in every Chat Bot reply Sync real-time stock for accurate Chat GPT & AI Shopping Assistant response Hand over ChatGPT AI chat to live chat or sell via an AI bot with chatbot AI

4.7(Reviews)

Acquire new customers and close sales by connecting with shoppers in chat. Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more Add chat to your store with a seamless workflow in Shopify. Answer questions quickly with AI-powered suggested replies. Quickly understand who customers are with profile and cart details. Send product recommendations, photos, and discounts without leaving the chat. Automate greetings, contact capture, and FAQs to save you and your buyers time.

4.7(Reviews)

AI chat support and product recommendations that you can toggle, notifications for human escalations ShopSage's AI chatbot automatically answers queries, showcases products with hover modal, searches for orders, and politely bridges language barriers. The AI knows every detail about each product. Customize the look and feel, position the icon, and seamlessly integrate with other shop embeds. Notifications for every human escalation. Try ShopSage today! ShopSage's AI chatbot automatically answers queries, showcases products with hover modal, searches for orders, and politely bridges language barriers. The AI knows every detail about each product. Customize the look and feel, position the icon, and seamlessly integrate with other shop embeds. Notifications for every human escalation. Try ShopSage today! more AI instantly reflects every product update Detects when human help is needed and alerts you Dashboard to view, answer, and adjust AI responses Choose how you get notified about new customer messages Train AI with your promotions, policies, and store details

5.0(Reviews)

StoreMind, AI chatbots enhancing e-commerce with personalised, dynamic customer interaction. StoreMind is perfect for merchants seeking a unique, interactive customer experience. Our Assistant chatbots, with access to your product catalogue and customer orders, give customers realtime assistance with their orders or general shopping needs. Our product chatbots, generated from product descriptions and attributes, provide personalised conversations, enhancing user engagement and boosting sales. If you want to elevate customer interaction, StoreMind is for you. StoreMind is perfect for merchants seeking a unique, interactive customer experience. Our Assistant chatbots, with access to your product catalogue and customer orders, give customers realtime assistance with their orders or general shopping needs. Our product chatbots, generated from product descriptions and attributes, provide personalised conversations, enhancing user engagement and boosting sales. If you want to elevate customer interaction, StoreMind is for you. more Generative AI Store Assistants, providing customers with 24HR help and support. Generative AI chatbots customised for each product on your e-commerce store. Unparalleled data collection, gleaning valuable customer interaction insights. Sales booster by offering personalised and responsive customer interaction. Easily integrated with your e-commerce store for a seamless user experience.

0.0(Reviews)

Turn missed leads into sales with AI-powered voice agents. Automate support and sales follow-ups. Missed calls mean lost revenue. Our AI agents handle all support calls, and personalize outreach to every lead. You don't need to hire more staff to power your growth, our AI integrates seamlessly with your store, truly personalizing interactions based on order history and customer behavior. Just install and start using in minutes. Elevate customer experience with AI-driven conversations. Missed calls mean lost revenue. Our AI agents handle all support calls, and personalize outreach to every lead. You don't need to hire more staff to power your growth, our AI integrates seamlessly with your store, truly personalizing interactions based on order history and customer behavior. Just install and start using in minutes. Elevate customer experience with AI-driven conversations. more SubVerse agents handle all support calls – Never miss a customer inquiry again. Recover abandoned carts – Follow up with shoppers via automated voice calls. Personalized customer interactions – responses based on customer behavior. Instant setup, no coding – Install and start using within minutes. Smart dashboard & analytics – Track agent performance and optimize engagement.

0.0(Reviews)

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store. Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more Live chat app—provide live support, resolve issues, and sell via chat and video Chatbot integration—create chatbot automation flows and feed your funnel 24/7 AI chatbot—resolve most customer support issues with Lyro the AI sales assistant Help desk software—manage everything from one, easy-to-use, centralized panel Real-time omni-channel support—Preview carts, past orders and recommend products

4.7(Reviews)

AI Chat on Web & WhatsApp, Broadcast Personalized Offers, Cart Recovery, 24/7 Support & Engagement Ulai is an AI-powered WhatsApp & web commerce platform that automates customer journeys from cart to conversion. Personalized product recomendation, Broadcast campaigns at scale, recover abandoned carts, convert COD to prepaid, and send real-time replies in 100+ language . Built for D2C brands, Ulai boosts conversions, AOV, and retention. Go live in minutes with native Shopify integration. No code, no hassle just Results. Power your revenue with Ulai’s smart conversational commerce engine. Ulai is an AI-powered WhatsApp & web commerce platform that automates customer journeys from cart to conversion. Personalized product recomendation, Broadcast campaigns at scale, recover abandoned carts, convert COD to prepaid, and send real-time replies in 100+ language . Built for D2C brands, Ulai boosts conversions, AOV, and retention. Go live in minutes with native Shopify integration. No code, no hassle just Results. Power your revenue with Ulai’s smart conversational commerce engine. more Broadcast high-converting WhatsApp campaigns, 2 way comunication & attribution Recover abandoned carts & convert COD to prepaid with Omni channel AI nudges 24/7 Customer support & Enagage in 100+ Langaugaes Go live and Engage with your customer in 15 minutes Track & Measure conversions, ROI and retention using deep AI analytics

5.0(Reviews)

AI Chatbot & AI Chat that acts as Chat AI agent, provides live support & automates customer service Boost sales with an AI chatbot that provides instant ai chat and live support. VanChat's AI agent uses a smart chat ai engine for order tracking, proactive sales, and to help users add items to the cart. The Van Chat AI chat bot resolves post-sale issues and automates customer service. The chatbot ia provides global chat support in 40+ languages inside a familiar chat box. Activate ai live chat for 24/7 live support. Easily migrate from ZipChat, Chatty, Tidio, Moose, ManyChat, or Rep AI. Boost sales with an AI chatbot that provides instant ai chat and live support. VanChat's AI agent uses a smart chat ai engine for order tracking, proactive sales, and to help users add items to the cart. The Van Chat AI chat bot resolves post-sale issues and automates customer service. The chatbot ia provides global chat support in 40+ languages inside a familiar chat box. Activate ai live chat for 24/7 live support. Easily migrate from ZipChat, Chatty, Tidio, Moose, ManyChat, or Rep AI. more Build a branded shopping assistant; train the AI chatbot for proactive sales Provide accurate AI chat replies using real-time SKU inventory and product data Automate live support for post-sale issues with chat AI agent handover Activate a chat box, AI live chat support & customer service with no-code setup Instantly take over any Van Chat bot conversation with a human drop-in feature

5.0(Reviews)

Let GPT do the selling: An AI Chatbot that drives sales and manages support 24/7 Verifast is a GPT-powered AI chatbot for your Shopify store. Our multilingual AI chat solution engages customers from landing to checkout, instantly answering FAQs and driving incremental sales. Verifast enhances product search, recovers abandoned carts, and upsells to boost AOV. Not just that, the chatbot also resolves support queries, reducing your team’s workload, and can seamlessly hand over conversations to a live agent when needed. Get started today and boost your sales. Verifast is a GPT-powered AI chatbot for your Shopify store. Our multilingual AI chat solution engages customers from landing to checkout, instantly answering FAQs and driving incremental sales. Verifast enhances product search, recovers abandoned carts, and upsells to boost AOV. Not just that, the chatbot also resolves support queries, reducing your team’s workload, and can seamlessly hand over conversations to a live agent when needed. Get started today and boost your sales. more Boost sales and AOV through smart product recommendations with your AI chatbot Reduce cart abandonment with smart proactive intervention from AI sales bot Enable 24/7 Multilingual Chatbot that answers queries like a live agent Get Actionable insights about customer intent & shopping behavior from AI Chat Train the AI to match your chat tonality & brand persona like a team member

5.0(Reviews)

WhatsApp chat button with click-to-chat widget with multiple agents, advanced styling, and more! The app integrates a WhatsApp chat button widget into your shop, allowing customers to easily contact you. By clicking the button, they are redirected to WhatsApp with a prefilled message, ensuring quick and convenient communication. The app supports multiple agents, each with their own phone number and role, allowing you to direct customers to the appropriate person. You can style the button with custom CSS, and the responsive design ensures optimal performance on both mobile and desktop The app integrates a WhatsApp chat button widget into your shop, allowing customers to easily contact you. By clicking the button, they are redirected to WhatsApp with a prefilled message, ensuring quick and convenient communication. The app supports multiple agents, each with their own phone number and role, allowing you to direct customers to the appropriate person. You can style the button with custom CSS, and the responsive design ensures optimal performance on both mobile and desktop more Multiple Agents: Route chats to the appropriate team members. Customizable Design: Match the widget to your brand. Quick Setup: Easily integrate with your online store. Sticky Widget: Remains visible as users browse. Click to Chat: One agent? No problem! Start a conversation in one click.

5.0(Reviews)

Whatsmart is an easy WhatsApp chat button and buy button with automated product information. Providing an easy chat system for customers is now required. With Whatsmart, you can provide a WhatsApp chat button with advanced parameters (gradient colors, a button with dynamic product information, etc.), without forgetting to include the standard WhatsApp button on other pages. You can also move the WhatsApp button up, freeing up space at the bottom, to avoid securing other sticky buttons. Providing an easy chat system for customers is now required. With Whatsmart, you can provide a WhatsApp chat button with advanced parameters (gradient colors, a button with dynamic product information, etc.), without forgetting to include the standard WhatsApp button on other pages. You can also move the WhatsApp button up, freeing up space at the bottom, to avoid securing other sticky buttons. more WhatsApp Chat system WhatsApp button with product information included Customized color merged with your theme design

0.0(Reviews)

WooChat Marketing Automation on WhatsApp to Boost Conversion and Sales WooChat Marketing Automation to Boost Sales and Increase Retention with WhatsApp Marketing - Recover lost sales by retargeting abandoned carts and people who viewed a product but didn’t add to cart - Send COD to confirm and prepaid conversion notifications to reduce your return - Get in deep sync with Shopify stores to build a recommendation engine to increase reordering - Grow your revenue by sending timely re-ordering follow-ups to your customers - Shared inbox to turn conversation into sale WooChat Marketing Automation to Boost Sales and Increase Retention with WhatsApp Marketing - Recover lost sales by retargeting abandoned carts and people who viewed a product but didn’t add to cart - Send COD to confirm and prepaid conversion notifications to reduce your return - Get in deep sync with Shopify stores to build a recommendation engine to increase reordering - Grow your revenue by sending timely re-ordering follow-ups to your customers - Shared inbox to turn conversation into sale more Reach the Right Audience, Reach your Revenue Goals Reduce Cart Abandonment and Recover Lost Sales Grow your WhatsApp Subscriber list by Using opt-in Tools WhatsApp Inbox built to turn Conversations into Sales Monitor ROI with Actionable Data and Track Sales

5.0(Reviews)

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About Live chat Apps for Shopify

Live chat apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.

When choosing a live chat app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.

The apps listed on this page represent some of the best live chat solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.