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SB: Helpdesk, Live Chat & FAQs
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Why Choose SB: Helpdesk, Live Chat & FAQs?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Free
Limited FAQs (customizable) & templates, Custom CSS, Widget with FAQs, order tracking, Unlimited product tabs, Live chat/chatbot (1), Helpdesk (10 tickets/mo)
Get Started FreeBasic
Unlimited FAQs (with GPT-4), Multilingual FAQs (up to 3), Premium templates, Unlimited shared tabs, Unlimited LiveChat & Chatbot, Unlimited support agents, Helpdesk (50 tickets/mo), No branding
Choose PlanStandard
Everything in Basic, plus:, Helpdesk (300 tickets/mo), FAQ translations (up to 5)
Choose PlanAdvanced
Everything in Basic, plus:, Helpdesk ticketing system (1000 tickets), Unlimited FAQ translations, Support priority, Feature request priority
Choose PlanKey Features
- Advanced templates capabilities
- Advanced support capabilities
- Advanced customer capabilities
- Advanced email capabilities
Customer Reviews
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Great support app! Easy FAQ setup, organized ticket system, and improves customer experience. Highly recommended for Shopify stores
No review text provided.
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
app molto utile e facile da impostare
Frequently Asked Questions
Shopify App Installs
Install Statistics
Weekly app installs over the last 12 weeks
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SB: Helpdesk, Live Chat & FAQs Market Intelligence
Active Installs
1,547
Market Penetration
0.0%
of 4,786,323 active stores