Take Control of Your App's Presence
Join successful developers who claimed their pages and saw immediate results. Stand out from competitors with a professional, ad-free presence.
- Remove all ads - Give visitors a distraction-free experience
- Showcase with media - Add videos & images to boost conversions
- Build trust - Respond to reviews and pin your best testimonials
- Get verified badge - Stand out with official "Claimed" status
- Control your narrative - Edit content, pricing, and benefits
- Optimize for SEO - Customize meta tags for better search rankings
- Priority support - Get help when you need it most
Gladly: AI Customer Support
Information last verified: Never
Find Shopify Stores Using Gladly: AI Customer Support
Discover which Shopify stores are using this app. Filter by revenue, industry, location, and more.
Why Choose Gladly: AI Customer Support?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
SMB Starting Plan
$120/agent flat pricing with no add-ons, Voice, email, chat, SMS, social included, AI Automation
Choose PlanHero Pricing
Multichannel Communications, 1 convo history - all channels, Knowledge base, Real-time reporting, Integrations OOTB
Choose PlanSuperhero Package
Everything in Hero Package plus:, Custom reporting, Premium support
Choose PlanTeam Starter Plan
Best for SMB: 1 agent, ~150 resolutions, Email and chat support included, Full customer support and order history, $0.25 per AI Assist, $1.50 per AI Resolution, $120/mo per human support user, Instantly sync with your Shopify data
Choose PlanSuper Hero Plan
Best for MM: 2 agents, ~250 resolutions, Email and chat support included, Full customer support and order history, $0.25 per AI Assist, $1.50 per AI Resolution, $120/mo per human support user, Instantly sync with your Shopify data
Choose PlanKey Features
- Advanced workflow capabilities
- Advanced support capabilities
- Advanced customer capabilities
- Advanced email capabilities
Customer Reviews
I really love that all channels are available in one platform as well as the history of communication for each customer in one thread. That makes it so much easier for us to look into different issues and see customer behavior, interactions, and notes. The Gladly support team is also very quick and responsive to any issues that come up. Some feedback I have is that it would be nice if forwarding was also available for social DM’s, if agent reporting was able to be broken down by channel and average (for example, emails/hr), if a Create Order action was available in Gladly, partial refunds were an option in Gladly, and if people matching was available for calls. But overall, Gladly has been great and we're confident more improvements will be made over time. Our team is loving it so far!
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
This is the best customer service platform out there, so easy to onboard and the "conversation" structure with customers really helps agents offer the best customer service experience. And none of those annoying tickets.
Frequently Asked Questions
Shopify App Installs
Install Statistics
Weekly app installs over the last 12 weeks
Alternatives to Gladly: AI Customer Support
Explore similar apps to Gladly: AI Customer Support
Cavalry AI Customer Support
AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast. Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. more Cavalry fully resolves complex tickets, reducing human workload in real time Cavalry stays on brand by following your policies, tone, and style guidelines Go live fast without weeks of flow building, maintenance, or brittle workflows Cavalry takes verified actions across your tools and escalates only edge cases Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases
Kustomer
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences. Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. more Full View of Customer Orders via Shopify Data Integration Direct Order Refunds/Cancellations from Kustomer Timeline Efficient Order Data Access and Search within Kustomer Dynamic Message Customization with Shortcuts Automated Updates with Chatbot Templates
Relocate+ Order Editing
Cut support tickets by letting customers fix incorrect shipping addresses, swap variants, and cancel Eliminate support tickets by letting customers fix incorrect shipping addresses instantly before an order ships. Relocate+ also empowers shoppers to self-serve order edits, swap variants, edit gift notes, cancel orders, and securely pay for differences directly from their confirmation emails or order status pages. With highly customizable order editing rules, you retain complete control over what can be changed and when—reducing returns and boosting satisfaction without lifting a finger. Eliminate support tickets by letting customers fix incorrect shipping addresses instantly before an order ships. Relocate+ also empowers shoppers to self-serve order edits, swap variants, edit gift notes, cancel orders, and securely pay for differences directly from their confirmation emails or order status pages. With highly customizable order editing rules, you retain complete control over what can be changed and when—reducing returns and boosting satisfaction without lifting a finger. more Reduce support tickets: let customers fix addresses, edit products, or cancel. Set exact time limits and rules to control what can be changed. Allow shoppers to swap variants or add and remove items before shipping. Automatically capture payments for order upgrades or shipping differences. Connects seamlessly with ShipStation, Recharge, and other essential tools.
Get Gladly: AI Customer Support
Install AppCategories
Want to see how Gladly: AI Customer Support ranks in Shopify App Store search? See which keywords Gladly: AI Customer Support ranks for and how it compares to alternatives in organic App Store discovery.
Gladly: AI Customer Support Market Intelligence
Active Installs
402
Market Penetration
0.0%
of 4,786,323 active stores