Rep AI: AI Chat & Live Chat

Rep AI made integrating AI into our Shopify store effortless. The onboarding was outstanding, the team gave patient, hands‑on support for non‑technical users and took the time to really understand our brand. Integration was fast, and within the first week we saw a clear reduction in manual work as the chatbot started answering customer questions accurately. Rep AI handled our promotions and product suggestions well, driving additional sales. Their tailored approach (including concierge services) fit our needs and delivered real value. Support has been exceptional, the best AI service we’ve used. Highly recommended for growing e‑commerce businesses.

paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.

I had a very bad experience with REP AI The company is extremely expensive and charges for a lot of traffic that does not seem real. We were billed for high traffic numbers, but the quality of that traffic was very questionable. The chat is very slow in most cases. Sometimes it takes up to 30 seconds to respond, which is unacceptable for an e-commerce business. Customers expect instant answers, and this delay hurts conversion rates. Even worse, the system made multiple mistakes. In several cases, the chatbot gave answers that sounded like commitments or guarantees. Customers relied on what was written there, and when it turned out to be incorrect, they blamed us. This caused financial loss and damaged customer trust. There are many better tools on the market. For the price they charge, the performance and reliability are simply not good enough. I would not recommend REP AI

This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.

I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.