Zoko: WhatsApp for D2C Brands

We've been using Zoko for the past three months at Vriksham, and the experience has been genuinely positive. As an e-commerce brand handling a large number of customer conversations every single day, we were looking for a WhatsApp solution that was reliable, easy to use, and could help us improve customer engagement without adding operational complexity. Zoko has delivered well on all those fronts. What has stood out the most, however, is the support we've received from Muzaina. Right from onboarding to implementation and every query in between, she has been incredibly responsive, patient, and proactive. She never made us feel like we were just another client. Whether it was helping us understand features, resolving issues quickly, or suggesting better ways to use the platform, she was always just a message away. Having someone who genuinely cares about your success makes a huge difference, especially when you're implementing a new system. Her guidance made our transition smooth and gave our team the confidence to make the most of Zoko. Over these three months, we've seen encouraging returns from our WhatsApp marketing and customer communication efforts. The platform has become an important part of our customer engagement strategy, and we're excited to continue exploring more of what it offers. A big thank you to the entire Zoko team for building a solid product, and a special appreciation to Muzaina for her exceptional support. She's been one of the biggest reasons our experience with Zoko has been such a positive one. Highly recommended for any business looking to scale customer conversations and WhatsApp marketing with a team that truly supports you along the way.

Really enjoyed using Zoko, the catalog fearure for taking orders while chatting with customers is a real game changer making life much easier for our whole team! The support to set up and answer all onboarding doubts has been amazing as well

We've had a great experience using Zoko. The platform is easy to use, the API integration is smooth and reliable, and it has helped us manage our WhatsApp communication efficiently. A special thanks to Muzaina for managing our account so well. She has always been responsive, supportive, and quick to help whenever we had questions or needed assistance. Her guidance has made the onboarding and day-to-day experience seamless. Overall, we're very happy with Zoko and would highly recommend it to businesses looking for a reliable WhatsApp automation and customer engagement platform.

Support team are always willing to assist and really simplify things. So so happy!

First things first - Kudos to the great Zoko staff for providing an amazing customer experience right from onboarding until customer/technical support - Bharath, Vijith, Aaquib, Rahul and Ananthu. The app itself is versatile and easy to use, and ever since Shopify-segments have been integrated my broadcast's setup speed halved and outcome has doubled so good job on that as well. Next up would be easy to create flows as current method can get but tedious and doesn't often consider other active flows. Keep innovating and easing the user experience of the app. Thanks for all the help with Whatsapp marketing and automation, Zoko & team.