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Live chat Shopify Apps

Enhance customer experience with 20+ live chat apps for Shopify. Offer 24/7 support, manage tickets, and build loyalty in 2026.

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We've analyzed thousands of live chat apps to identify the top performers based on ratings and install counts.

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AI Chatbot to BOOST Sales & Conversions. Sell More Products Today Debales Sales AI Chatbot Agent helps guide your shoppers from browsing to buying, offering personalized product recommendations and handling customer questions seamlessly. Set up in just 5 minutes and customize its look and voice to match your brand. Enhance the shopping experience, increase sales, and free up your team with automated support. Debales Sales AI Chatbot Agent helps guide your shoppers from browsing to buying, offering personalized product recommendations and handling customer questions seamlessly. Set up in just 5 minutes and customize its look and voice to match your brand. Enhance the shopping experience, increase sales, and free up your team with automated support. more USA Located AI Servers and DATA SECURITY BOOST Sales using AI Chatbot =Increases CONVERSIONS & AVERAGE ORDER VALUE. INSTANT Customer AI Support: Resolves questions, reducing support tickets. Customizable EXPERT AI Chatbot : Matches your brand’s look Smart Branding: AI ensures every chat aligns with your brand’s voice.

5.0(Reviews)

Answer FAQs with a chatbot. Take over conversations in a shared customer support inbox. Bring storefront conversations into a shared support inbox. Set up keyword-based FAQ replies, take over chats, add private notes, and organize customers with tags and labels. Install the chat widget using a theme app embed. Free includes 1 support agent; Premium includes 5, including the owner. Sticky Add to Cart remains available. Formerly Instant Buy. Bring storefront conversations into a shared support inbox. Set up keyword-based FAQ replies, take over chats, add private notes, and organize customers with tags and labels. Install the chat widget using a theme app embed. Free includes 1 support agent; Premium includes 5, including the owner. Sticky Add to Cart remains available. Formerly Instant Buy. more Live chat and a shared inbox for customer conversations Keyword-based FAQ bot with handoff to your support team Human takeover, private notes, and conversation status controls Customer profiles with tags and labels to organize follow-ups Theme app embeds for chat and the existing Sticky Add to Cart feature

4.4(Reviews)

Guide shoppers to the right products, automate support, and improve AI search visibility. Alhena helps brands turn product questions into confident purchases. Its AI shopping concierge guides discovery, recommends relevant products, answers pre- and post-purchase questions, and routes shoppers to your support team when needed. AI Visibility shows how products appear across AI search platforms and where to improve. Purpose-built for fashion, beauty, jewelry, and home brands. It works across chat and voice and integrates with your helpdesk. Connect your Shopify catalog to get started. Alhena helps brands turn product questions into confident purchases. Its AI shopping concierge guides discovery, recommends relevant products, answers pre- and post-purchase questions, and routes shoppers to your support team when needed. AI Visibility shows how products appear across AI search platforms and where to improve. Purpose-built for fashion, beauty, jewelry, and home brands. It works across chat and voice and integrates with your helpdesk. Connect your Shopify catalog to get started. more AI Shopping Concierge: helps brands convert on site, boosts AOV in real time. Voice AI: AI-powered voice support across phone channels and chat. AI Support Concierge: Help brands reduce service costs post-purchase experience AI Visibility: Helps brands get discovered in AI search engines in SKU-level. Embedded agents trained for fashion, beauty & more verticals next to products

5.0(Reviews)

Grow Sales with an AI Chatbot, Live Chat, Help Desk That Works with Your Customer Support Team 24/7 AI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat. Easy to set up to match your brand, works effortlessly in minutes, & a dedicated team to ensure your success awaits you. AI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat. Easy to set up to match your brand, works effortlessly in minutes, & a dedicated team to ensure your success awaits you. more AI Chatbot: Automated & trainable chatbot integrated into your product catalog AI Powered Product Recommendations: Chat conversations that convert to sales Self-Serve AI & Live Chat Support: Answer FAQs, & post purchase shipping updates AI Agents: Speak in brands tone of voice to drastically reduce support tickets Chatbot: Set working hours for live chat support agents to speak to customers

5.0(Reviews)

AI Voice Agents, WhatsApp marketing, chatbots and omnichannel helpdesk to drive revenue without ads. Boost sales with AI Voice Agents that call shoppers to recover abandoned carts and confirm COD orders, plus WhatsApp abandoned cart recovery, subscribers, upselling/cross-selling, and converting cash on delivery to prepaid. Run chatbot campaigns to collect customer data, recommend products, and create a WhatsApp shop. Omnichannel support inbox brings voice, WhatsApp, Instagram and Messenger together to engage customers, automate queries, and assist with additional purchases. Boost sales with AI Voice Agents that call shoppers to recover abandoned carts and confirm COD orders, plus WhatsApp abandoned cart recovery, subscribers, upselling/cross-selling, and converting cash on delivery to prepaid. Run chatbot campaigns to collect customer data, recommend products, and create a WhatsApp shop. Omnichannel support inbox brings voice, WhatsApp, Instagram and Messenger together to engage customers, automate queries, and assist with additional purchases. more AI Voice Agents call abandoned carts, answer questions and offer discounts Get WhatsApp Abandoned Cart, Segmented Broadcasts, Upsell & Cross-sell Campaigns Install Spin The Wheel & Exit Popups To Build WhatsApp, Voice, SMS Subscribers Integrate Chatbots into Marketing & Support campaigns to drive more sales Collect reviews on WhatsApp and push to Judgeme, Stamped, Loox, Yotpo

4.6(Reviews)

Boost Your Business with Advanced AI Chatbot & Live Chat BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify. BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify. more Intelligent AI chatbots learn products and orders, making chatbots smarter. AI-driven insights enhance data analysis and support decision-making. Smooth chatbot to agent takeover ensures seamless live chat support. 24/7 AI assistance chatbots handle routine queries, freeing support agents. Real-time Shopify integration boosts live chat and eCommerce efficiency.

4.7(Reviews)

Build an AI FAQ page, product FAQs & a knowledge base help center with live chat & instant answers BetterDocs helps you create AI-powered FAQ pages, product FAQs, documentation & a searchable knowledge base help center. Build a self-service support hub with FAQ groups, FAQ schema for SEO, instant answers & live chat via WhatsApp & Messenger. Use Magic AI Autowrite to generate FAQ & doc content, add images or videos, and track performance with analytics. Order tracking lets shoppers check delivery status themselves, so you answer fewer repetitive support tickets and resolve questions faster. BetterDocs helps you create AI-powered FAQ pages, product FAQs, documentation & a searchable knowledge base help center. Build a self-service support hub with FAQ groups, FAQ schema for SEO, instant answers & live chat via WhatsApp & Messenger. Use Magic AI Autowrite to generate FAQ & doc content, add images or videos, and track performance with analytics. Order tracking lets shoppers check delivery status themselves, so you answer fewer repetitive support tickets and resolve questions faster. more Create AI FAQ pages, product FAQs & help center docs with FAQ schema for SEO Build a searchable knowledge base help center with FAQ groups & instant answers Generate FAQs & documentation instantly with Magic AI Autowrite Support shoppers via live chat, WhatsApp & Messenger from one help desk Reduce support tickets with self-service docs, order tracking & analytics

4.9(Reviews)

AI sales agent that recommends products, sells & supports across Live Chat, WhatsApp & social bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation more AI sales agent answers questions and recommends products 24/7 Live Chat, WhatsApp, Instagram, Messenger & TikTok in one inbox AI uses your Shopify catalog, inventory & pricing for accurate answers Seamlessly hand over AI conversations to your human support team - full context AI Tagging captures customer intent for CRM & automation

5.0(Reviews)

Abandoned cart recovery, AI-powered WhatsApp marketing, automation, chatbot & omnichannel support BusinessOnBot helps ecommerce stores worldwide recover abandoned carts, automate WhatsApp marketing and deliver instant AI-powered customer support. Send WhatsApp broadcasts, drip automation and product catalogs via WhatsApp API. Our AI chatbot and live chat resolves queries across WhatsApp, Instagram, Email and web chat. Automate order updates, shipping alerts and payment confirmations. Run AI sales campaigns, win-back flows and segmented broadcasts. Manage all chats from one omnichannel inbox. BusinessOnBot helps ecommerce stores worldwide recover abandoned carts, automate WhatsApp marketing and deliver instant AI-powered customer support. Send WhatsApp broadcasts, drip automation and product catalogs via WhatsApp API. Our AI chatbot and live chat resolves queries across WhatsApp, Instagram, Email and web chat. Automate order updates, shipping alerts and payment confirmations. Run AI sales campaigns, win-back flows and segmented broadcasts. Manage all chats from one omnichannel inbox. more WhatsApp Marketing — Segmented broadcasts, drip campaigns & catalogs via API Abandoned Cart Recovery — Recover lost revenue & win-back via WhatsApp AI Sales & Support Chat — AI agents drive revenue & resolve queries 24/7 Order Updates — Real-time shipping, delivery & payment confirmations Omnichannel Inbox — WhatsApp, Instagram, Email & multi-agent support

5.0(Reviews)

Live Chat and AI Chatbot powered by ChatGPT for automated Customer Support & Product Recommendation. Live Chat and AI generated responses for automated Customer Support. Engage your visitors with Product Recommendations. The AI will train on your products inventory and generate accurate and context-aware responses to your visitor’s queries. Give 24/7 live chat and maximize AOV with product recommendations. With the intelligence of ChatGPT, provide top class Customer Service Responses to your Visitors and boost Customer Satisfaction and Credibility. Live Chat and AI generated responses for automated Customer Support. Engage your visitors with Product Recommendations. The AI will train on your products inventory and generate accurate and context-aware responses to your visitor’s queries. Give 24/7 live chat and maximize AOV with product recommendations. With the intelligence of ChatGPT, provide top class Customer Service Responses to your Visitors and boost Customer Satisfaction and Credibility. more Live Chat and AI Responses for Automated Customer Support Product Recommendations to maximize Upselling and Cross-selling Opportunities Quick View and Add-to-cart within the chat interface with Product Recommendation Manual Takeover - Switch from AI to manual responses anytime. Easy to use and set-up, trains on your inventory and converses with you visitors

5.0(Reviews)

An AI-driven solution for e-commerce growth. Boost sales and automate customer support seamlessly. Boost your Shopify store with Browsebuddy, an AI-powered chatbot that enhances customer support and shopping experiences. Providing 24/7 instant assistance, Browsebuddy learns your products and orders to automate inquiries, offer personalized recommendations, and track orders seamlessly. Increase sales and customer satisfaction with Browsebuddy for Shopify. Boost your Shopify store with Browsebuddy, an AI-powered chatbot that enhances customer support and shopping experiences. Providing 24/7 instant assistance, Browsebuddy learns your products and orders to automate inquiries, offer personalized recommendations, and track orders seamlessly. Increase sales and customer satisfaction with Browsebuddy for Shopify. more 24/7 Instant Customer Support: Browsebuddy provides round-the-clock assistance Personalized Recommendations: Tailored product suggestions to boost sales. Seamless Order Tracking: Easy order tracking for enhanced customer satisfaction Dashboard: Customer Analytics

0.0(Reviews)

Add a floating WhatsApp icon or click to call button so shoppers can reach you by phone or chat. Boost conversions by adding a floating "Call Us" phone button or WhatsApp ® chat button to your store. Let customers contact you instantly by phone or using WhatsApp® chat, turning visitors into leads and sales with a single click or a tap on mobile. Plus installation is easy: no coding needed, works with any theme, and setup takes just two clicks. Customize the button style and color to match your brand perfectly. Note we are a 3rd-party app not affiliated with or endorsed by WhatsApp LLC. Boost conversions by adding a floating "Call Us" phone button or WhatsApp ® chat button to your store. Let customers contact you instantly by phone or using WhatsApp® chat, turning visitors into leads and sales with a single click or a tap on mobile. Plus installation is easy: no coding needed, works with any theme, and setup takes just two clicks. Customize the button style and color to match your brand perfectly. Note we are a 3rd-party app not affiliated with or endorsed by WhatsApp LLC. more WhatsApp chat button or 'call us' phone button for your store. Instant installation floats over any theme with no coding. Customize and style the button to fit your store's appearance. 3rd-party call and chat app not affiliated with or endorsed by WhatsApp LLC. "WhatsApp" and WhatsApp icon are trademarks of WhatsApp LLC in US & elsewhere.

5.0(Reviews)

Increase conversions by converting your store into Mobile App for Android. No Code required. Ready to use Sections for Home Screen Design. Fully customizable with many appearance settings. Increased Conversion and Retention with stunning Mobile App. Easy to customize in few minutes. Drag & drop blocks to adjust positions. Deliver effortless and amazing shopping experience with mobile apps. Send rich push notifications for increasing reach to maximize sales & store revenue. Ready to use Sections for Home Screen Design. Fully customizable with many appearance settings. Increased Conversion and Retention with stunning Mobile App. Easy to customize in few minutes. Drag & drop blocks to adjust positions. Deliver effortless and amazing shopping experience with mobile apps. Send rich push notifications for increasing reach to maximize sales & store revenue. more Create a Stunning App for your Store using simple blocks for your Landing Page Product Synchronization, Discount Coupon, Social Media Cost-Free and Unlimited Text and Image Push Notifications Currency Switcher, Google Analytics, Customization and Maintenance Support

5.0(Reviews)

AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast. Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. more Cavalry fully resolves complex tickets, reducing human workload in real time Cavalry stays on brand by following your policies, tone, and style guidelines Go live fast without weeks of flow building, maintenance, or brittle workflows Cavalry takes verified actions across your tools and escalates only edge cases Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases

5.0(Reviews)

Your trusted sales concierge designed to boost sales and LTV through your existing customers. Channel Talk is your trusted sales concierge to help you convert the existing traffic on your website. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform. Channel Talk is your trusted sales concierge to help you convert the existing traffic on your website. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform. more Sales Concierge - identify and nurture key customers. Unlimited Live Chat & Team Chat - quality customer support AI Agent ALF - resolve repetitive inquiries with AI and convert customers Team Messenger - communicate with your teammates anywhere in the world Marketing & Chatbots - unlimited chatbot messages, customizations and automation

4.8(Reviews)

Connect your store with your helpdesk. See customer orders, perform refunds and create new orders. ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks including Zendesk, Freshdesk, Intercom, Help Scout, Front, Hubspot, LiveAgent and more! See your customer's billing history next to support tickets and conversations. Perform refunds and create new orders all inside your helpdesk. Help your company deliver remarkable billing support! ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks including Zendesk, Freshdesk, Intercom, Help Scout, Front, Hubspot, LiveAgent and more! See your customer's billing history next to support tickets and conversations. Perform refunds and create new orders all inside your helpdesk. Help your company deliver remarkable billing support! more See customer order history automatically next to support tickets. Create new orders in support tickets. Customers can then checkout on your store. Perform full or partial refunds instantly.

0.0(Reviews)

AI agent for your store. It answers shoppers, places orders, and hands off to your team. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. more Instant answers: Replies to shoppers in their language from your site and docs Product search: Finds items by text or photo and adds them to the cart in chat Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger After the sale: Tracks orders and drafts exchanges for a human to approve first Human handoff: Your team takes over in the Helpdesk and sees shopper orders

4.9(Reviews)

Chat & sell directly on your store with the assistance of AI and automation. Unlimited channels & messages. Mobile app on iOS and Android. Plus, 24/7 in-app support for all users. A turn-key AI customer service solution that adapts to any business, running within clicks! Unlimited channels & messages. Mobile app on iOS and Android. Plus, 24/7 in-app support for all users. A turn-key AI customer service solution that adapts to any business, running within clicks! more Unify all conversations, customers, orders, and product catalogues. Access complete customer context, order history, and activity details. Enable direct sales via everyday messaging apps, converting visitors into leads. Ensure timely, personalized customer service and increase productivity.

1.0(Reviews)

Help web visitors reach checkout faster with real time support and product recommendations. Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface. Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface. more Live Chat with your customers from one app; desktop or mobile Answer messages sent through Facebook, Instagram, or email Use chatbots to do routine work for you and save your time! See who's on your website, where they are from, and what they have in their cart Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

4.6(Reviews)

Chatsmart is an easy chat button and buy button with automated product information. Providing an easy chat system for customers is now required. With Chatsmart, you can provide a chat button with advanced parameters (gradient colors, a button with dynamic product information, etc.), without forgetting to include the standard button on other pages. You can also move the button up, freeing up space at the bottom, to avoid securing other sticky buttons. Providing an easy chat system for customers is now required. With Chatsmart, you can provide a chat button with advanced parameters (gradient colors, a button with dynamic product information, etc.), without forgetting to include the standard button on other pages. You can also move the button up, freeing up space at the bottom, to avoid securing other sticky buttons. more button with product information included Customized color merged with your theme design Customized pre-message to identify which product the customer is viewing.

0.0(Reviews)

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About Live chat Apps for Shopify

Live chat apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.

When choosing a live chat app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.

The apps listed on this page represent some of the best live chat solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.