bitChat: AI Live Chat & Sales

Mais importante do que uma solução, é o apoio ao cliente pois quando as coisas deixam de funcionar, a empresa pára e precisamos de agir no imediato. Começamos a testar o Bitchat há 6 meses e estamos muito satisfeitos com os resultados, e principalmente com o apoio que temos tido via whatsapp. Por isso, e de uma forma muito honesta, recomendo o Bitchat.

This is a great app for those looking for a reliable client service agent to work on whatsapp and instagram DM. We have worked with a lot of options and bitChat is the the best we have come to use so far: 1 - the agent is very reliable and the conversational model is very loyal to our knowledge base and never allucinates. The dashboard is also very easy to use and there is a lot of space for prompts. 2 - the cost - benefit of Bitchat also good as we have one provider for both whatsapp and instagram DM where we get most our demands from clients. The support is also great. Our business model is a little more complex than usual and support has been very opened to hear our issues and adapt the tool as much as possible to cover our needs.

Such a useful app for using AI on WhatsApp. The customer support team is really helpful and responsive. My brand has a lot of different items, and the AI is able to fetch almost everything quickly. Sometimes it misses one or two products, but whenever that happens, the support team jumps in right away to fix it. Overall a great experience!

The support team was truly great — they helped me figure out complex backend technicalities I couldn’t solve on my own. Super fast responses and really knowledgeable. Would definitely recommend!

bitChat is a lifesaver! Managing customer inquiries on WhatsApp has never been easier. The AI chatbot is super helpful, and the ticketing system keeps everything organized.