Gorgias: Helpdesk, Chat & FAQ

The Gorgias AI Agent has been a great extension of our CX team. It understands our policies, communicates clearly, and helps streamline returns, exchanges, and everyday questions. If you’re looking to scale support, this is a great solution.

Gorgias has been an incredible tool for our team. The platform is easy to use, powerful, and truly streamlines our customer support. The AI Agent has been especially impressive—available around the clock, quick to understand customer questions, and able to resolve issues instantly. It’s like having an extra team member who never sleeps! Gorgias has genuinely elevated our customer experience and made our workflow more efficient. Highly recommend!

We've been using Gorgias for our customer support for years, and the AI Agent tools have been a game-changer. The platform gives us tons of flexibility to set things up exactly how we need it, and honestly, the customization options seem pretty much endless – which is great because every business has different needs. Since implementing the AI Agent, we've seen real improvements in our metrics. First response times are way down, our team is resolving tickets faster, and our CSAT scores have actually gone up. The bot handles a lot of the repetitive stuff, which frees up our team to focus on the more complex customer issues that really need a human touch. Setup took some time to dial in, but once we got it configured the way we wanted, it's been smooth sailing. If you're looking for a platform that can actually help automate support without losing that personal feel, I'd definitely recommend giving Gorgias a shot.

Obsessed with Gorgias! We brought on their AI Agent tools for our customer care team and honestly? It's giving everything we needed. The platform is super versatile and lets us customize literally every detail to match our brand's energy – which, let's be real, is essential when you're keeping things glamorous and on-brand. Our response times are faster than ever (hello, instant gratification!), we're closing out tickets quicker, and our customers are loving it based on our CSAT scores. The AI handles all the basic questions so our team can focus on making sure every interaction feels special and luxe. It took a minute to get everything set up exactly how we wanted, but now it runs like a dream. If you want your customer service to be as flawless as your products, Gorgias is totally worth it. Major recommend!

We switched over to Gorgias from Zendesk a little over a year ago and have been loving our experience so far! It's integration with Shopify is extremely smooth, and we've got a lot of support to built more custom solutions for our AI Agent to connect it to our other platforms as well, to over more direct actions for our customers. I also like how Gorgias is much more willing to listen to user experiences and potential pain points to add new additions to their upcoming road map. Overall very happy with our experience so far!