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Gorgias: AI, Helpdesk & Chat icon

Gorgias: AI, Helpdesk & Chat

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Managed by StoreCensus • Not verified
Leading AI-powered conversational commerce platform for brands Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. more Helpdesk built for scale: Manage all customer conversations in one unified inbox Autonomous ticket resolution: AI Agent handles end-to-end support AI Shopping Assistant: Recommend products and guide shoppers in real time Unified commerce stack: 100+ integrations to power the full customer journey Actionable analytics: Turn customer conversations into insights to drive revenue
4.4
493 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

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Why Choose Gorgias: AI, Helpdesk & Chat?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Starter plan

$10 / month

3 customer support agents, 50 tickets per month included, Live chat

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Basic plan

$60 / month or $600/year and save 17%

Unlimited customer support agents, 300 tickets per month included, Live chat, Customer service, Automation add-on available

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Pro plan

$360 / month or $3,600/year and save 17%

Unlimited customer support agents, 2000 tickets included, Live chat, Customer service, Automation add-on available

Choose Plan

Advanced plan

$900 / month or $9,000/year and save 17%

Unlimited customer support agents, 5000 tickets included, Live chat, Customer service, Automation add-on available

Choose Plan

Key Features

  • Advanced integration capabilities
  • Advanced analytics capabilities
  • Advanced support capabilities
  • Advanced customer capabilities

Customer Reviews

4.4
493 reviews
Anonymous
2026-02-23

Gorgias has become an essential asset for our CS team. AI agent is learning very fast and significantly reduced response times and ensured high-quality response.

Anonymous
2026-02-19

Gorgias has been a valuable tool for our customer support team, helping us manage inquiries more efficiently across multiple channels in one place. Its automation features and organized ticketing system have improved response times and made it easier to provide consistent, high-quality support. Overall, Gorgias has helped streamline our workflow and enhance the customer experience.

Anonymous
2026-02-19

This app has worked great for us, and really built out our full customer support setup. The onboarding process was great and they were very helpfull at every step. It continues to get better and I fully recommend it.

Anonymous
2026-02-18

This service has been great and we have seen great improvement of productivity from our support team since joining a year ago. Highly recommend Gorgias.

Anonymous
2026-02-18

The app is extremely difficult to navigate with very poor user interface. It's also very difficult to find info online that actually shows you how to use the app efficiently. It took over a week for someone on the Apps side to figure out that you only can send chats direct to your email if you're on a paid plan. You cannot test that function during the free trial. The pricing is ridiculous for what you actually get. Anyone that has been in the AI game for any amount of time knows what tokens cost and their fees for AI responses are ridiculous as well as the price to simply forward a chat through email has equally ridiculous pricing.

Frequently Asked Questions

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 6,320
435 installs
435
W49
957 installs
957
W50
324 installs
324
W51
1,757 installs
1757
W52
310 installs
310
W53
291 installs
291
W02
388 installs
388
W03
399 installs
399
W04
691 installs
691
W05
331 installs
331
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226 installs
226
W07
211 installs
W08

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