AI sales agent that recommends products, sells & supports across Live Chat, WhatsApp & social bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation more AI sales agent answers questions and recommends products 24/7 Live Chat, WhatsApp, Instagram, Messenger & TikTok in one inbox AI uses your Shopify catalog, inventory & pricing for accurate answers Seamlessly hand over AI conversations to your human support team - full context AI Tagging captures customer intent for CRM & automation
Escalation Shopify Apps
Discover the best Escalation apps for your Shopify store in 2026. Compare features, pricing, and reviews to find the perfect solution.
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Bolna helps merchants create human like conversational Voice AI agents that are online 24 hours Businesses are unable to answer their volume of inbound calls. Bolna provides businesses with an intelligent human-like 24 hours available AI Front Desk Agent. Currently, businesses can use Bolna Voice AI to answer and resolve every call, in every language, for every use case, throughout the day. Merchants can buy their own dedicated phone number and assign an agent to it with rich integrations with order data, calendar, email etc. for workflow automation. Businesses are unable to answer their volume of inbound calls. Bolna provides businesses with an intelligent human-like 24 hours available AI Front Desk Agent. Currently, businesses can use Bolna Voice AI to answer and resolve every call, in every language, for every use case, throughout the day. Merchants can buy their own dedicated phone number and assign an agent to it with rich integrations with order data, calendar, email etc. for workflow automation. more Never miss any customer call - our AI agents work 24 hours to answer all calls Super easy to setup - go live in 2 minutes by using our pre-built agents. Get complete transcripts, recordings, summaries of every call
AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast. Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. more Cavalry fully resolves complex tickets, reducing human workload in real time Cavalry stays on brand by following your policies, tone, and style guidelines Go live fast without weeks of flow building, maintenance, or brittle workflows Cavalry takes verified actions across your tools and escalates only edge cases Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases
AI agent for your store. It answers shoppers, places orders, and hands off to your team. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. more Instant answers: Replies to shoppers in their language from your site and docs Product search: Finds items by text or photo and adds them to the cart in chat Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger After the sale: Tracks orders and drafts exchanges for a human to approve first Human handoff: Your team takes over in the Helpdesk and sees shopper orders
Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it. No time to chat and sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. Powered by advanced models, AI chatbot answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from an all-in-one AI helpdesk inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever. No time to chat and sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. Powered by advanced models, AI chatbot answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from an all-in-one AI helpdesk inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever. more Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales agent Helpdesk & checkout chat: Answer from FAQ page to checkout in any language Sales automation: Send proactive targeted messages based on visitor behavior Helpdesk: Create a help center to empower customers to find answers on their own Mobile app: Keep track with all inbox from your devices anywhere, anytime
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place more Access Shopify cart, orders, coupons data & more through live chat support inbox AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7 Mobile apps for iOS & Android to live chat and provide customer support anywhere Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email Canned responses saved replies & FAQ for better live chat customer support
For Enterprise brands that have to be sure: Convi answers all topics based on store knowledge. The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first. The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first. more Answer customers' questions instantly using AI trained on your store's own data. In Shopify Sidekick, fix unanswered questions and conflicting answers with FAQs. One Assistant across chat, WhatsApp, Instagram, Messenger and email. Let AI handle first-line support; escalate complex issues to your team's inbox. Support your global customers by chatting in multiple languages automatically.
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. more Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ... Easy AI bots to human handover when AI falls short Dedicated FAQ builder that feeds AI Agents to build powerful chatbots Custom-trained AI agent to respond to customers as if they're part of your team Ready-to-use multichannel AI Agent that just need you to hit "publish"
Fin for Ecommerce and Intercom are built to deliver perfect customer experiences. Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox. Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox. more Fin helps shoppers discover products, answer questions, & resolve order queries One conversation, shopping and support in a single experience Edit shipping info, issue refunds, and create orders without leaving Intercom Multi-store support: connect all Shopify stores to one workspace in minutes Track Shopify events and use customer data to send targeted messages
New! On-Brand AI Chatbot for Your Existing Stack | Powered by Knowledge Graph & ChatGPT Shopify AI Chatbot: Flyweight (FLY) brings a dynamic personality and product knowledge to your store. Use the power of conversational AI within our Shopify app. Use our chatbot builder to set up the chatbot in one click and deliver ChatGPT-powered, personalized support using store content with the latest ai tools. Add a Shopify chatbot to boost sales, reduce support costs and enhance the customer experience. Download our chatbot app from Shopify app store and benefit from these features. Shopify AI Chatbot: Flyweight (FLY) brings a dynamic personality and product knowledge to your store. Use the power of conversational AI within our Shopify app. Use our chatbot builder to set up the chatbot in one click and deliver ChatGPT-powered, personalized support using store content with the latest ai tools. Add a Shopify chatbot to boost sales, reduce support costs and enhance the customer experience. Download our chatbot app from Shopify app store and benefit from these features. more AI knows all your store's texts: pages, articles, products,.. (nightly refresh). Automatically detects the personality of your brand & can be fine-tuned. Fluent in English & 100+ languages | Powered by Leading Graph Tech & ChatGPT Chatbot based on Shopify store data and routings | GDPR & AI-Act compliant. NEW! Ticket & Mail AI in your stack: Gmail, Zoho, Outlook Web, Zendesk & Gorgias
Customer support, live chat, and AI helpdesk. Answer questions instantly and see which conversations Garrio is a customer support and live chat app designed for online stores. Answer customer questions across chat, email, and social channels, and manage support from one inbox. Garrio’s AI learns your products and brand voice from real conversations, helping you resolve questions instantly and reduce support workload. Need more than software? Garrio also offers a managed service option for teams that want 24/7 support coverage. Setup takes minutes with a simple install. Garrio is a customer support and live chat app designed for online stores. Answer customer questions across chat, email, and social channels, and manage support from one inbox. Garrio’s AI learns your products and brand voice from real conversations, helping you resolve questions instantly and reduce support workload. Need more than software? Garrio also offers a managed service option for teams that want 24/7 support coverage. Setup takes minutes with a simple install. more Answer customer questions across live chat, email, and social in one place Use AI trained on your products and brand voice to resolve support instantly Manage support faster with a unified inbox and ticket workflows AI managed knowledge base and FAQ built for you Optional managed support if you want Garrio to run support for you
Resolve orders, returns, and questions automatically with AI support built for growing businesses. A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed. A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed. more AI Resolution: AI fully resolves orders, returns, and WISMO without an agent AI Assist: AI gathers context and hands off to your team, reducing handle time Conversation History: Every email and chat in one view — no repeat explanations Native Email & Chat Support: Manage email and chat queries from one place Order Context: Automatically pulls Shopify order and shipping data into chat
Help desk ticketing system to easily manage multiple communication channels and customer relations. HelpDesk.com centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk.com integrates easily with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations. HelpDesk.com centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk.com integrates easily with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations. more Use solid collaboration HelpDesk.com features to solve client cases together. Automate ticket resolution with HelpDesk.com rules and macros to save time. Use HelpDesk.com AI to sum up any lengthy ticket and refine texts to fit you. Customize your message layout to respond professionally and stay consistent. Track customer insights using the shopping history in the HelpDesk.com ticket.
Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI lookfor is your all-in-one AI chatbot for support, automating customer service and effortlessly turning inquiries into sales. Use our AI agent for support tasks like tracking orders, updating order addresses, and personalized product recommendations. Leverage analytics to optimize customer support. Boost conversions with the AI product finder and targeted product recommendations from your smart AI chatbot for support and sales. lookfor is your all-in-one AI chatbot for support, automating customer service and effortlessly turning inquiries into sales. Use our AI agent for support tasks like tracking orders, updating order addresses, and personalized product recommendations. Leverage analytics to optimize customer support. Boost conversions with the AI product finder and targeted product recommendations from your smart AI chatbot for support and sales. more Reduce churn with conditional order cancellation agent Use Shopify functions in your agent, eg: Cancel Order, Update Shipping Escalate important tickets to support member inside of the lookfor dashboard Understand revenue and resolution rate with lookfor data platform Create unlimited AI agents to resolve tickets that previously need a human touch
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
Customer Engagement Platform with Live Chat, AI Agent, Marketing Automation, CDP, and More. Want to scale global e-commerce without piling up support costs? QuickCEP delivers an advanced LLM-driven AI Agent platform to automate interactions, streamline support, and boost sales across channels. Unlike rigid chatbots, our empathetic AI Agent understands complex context and executes real business tasks. It works 24/7 as your dedicated digital employee with zero downtime, turning support conversations into repeat revenue. Want to scale global e-commerce without piling up support costs? QuickCEP delivers an advanced LLM-driven AI Agent platform to automate interactions, streamline support, and boost sales across channels. Unlike rigid chatbots, our empathetic AI Agent understands complex context and executes real business tasks. It works 24/7 as your dedicated digital employee with zero downtime, turning support conversations into repeat revenue. more Omnichannel Shared Inbox: Manage Live Chat, WhatsApp, and Email in one inbox. Intelligent Guided Shopping: AI analyzes buyer chats to boost conversion. Automated WhatsApp Growth: Send tailored marketing & order updates at scale. Seamless Agent Handover: Intelligently route complex issues to human agents. Global Data Security: ISO 27001/27701 certified and fully GDPR compliant.
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk. Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back. Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back. more Unify email, social, SMS, voice conversations for all stores in a single inbox Manage, modify, and create Shopify orders directly in customer support and chats Use AI to write replies, build chatbots, summarize, and create FAQ articles Automate common tasks and patterns with data and rules to save time Satisfaction surveys, status pages, push notifications to keep customers engaged
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more Increase profit at each touchpoint of the buyer journey. Increase exchange rates and decrease return rates with AI personalization AI-first customer service in one unified inbox. Both for desktop and mobile app. A full email and sms platform with shoppable email and AI persona targeting Increase conversion rates in your checkout flow with AI-driven A/B testing
Cut support tickets by letting customers fix incorrect shipping addresses, swap variants, and cancel Eliminate support tickets by letting customers fix incorrect shipping addresses instantly before an order ships. Relocate+ also empowers shoppers to self-serve order edits, swap variants, edit gift notes, cancel orders, and securely pay for differences directly from their confirmation emails or order status pages. With highly customizable order editing rules, you retain complete control over what can be changed and when—reducing returns and boosting satisfaction without lifting a finger. Eliminate support tickets by letting customers fix incorrect shipping addresses instantly before an order ships. Relocate+ also empowers shoppers to self-serve order edits, swap variants, edit gift notes, cancel orders, and securely pay for differences directly from their confirmation emails or order status pages. With highly customizable order editing rules, you retain complete control over what can be changed and when—reducing returns and boosting satisfaction without lifting a finger. more Reduce support tickets: let customers fix addresses, edit products, or cancel. Set exact time limits and rules to control what can be changed. Allow shoppers to swap variants or add and remove items before shipping. Automatically capture payments for order upgrades or shipping differences. Connects seamlessly with ShipStation, Recharge, and other essential tools.
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support. HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support. HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support. more Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT 25+ templates: for FAQ page, self-service widget, contact form, product tabs Easily add product tabs, share content across multiple products with shared tabs Self-service: add a widget w/ a contact form, order tracking & FAQs on any page Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
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About Escalation Apps for Shopify
Escalation apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a escalation app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best escalation solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.