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Chatbase icon

Chatbase

Unclaimed Listing
Managed by StoreCensus • Not verified
AI agent for your store. It answers shoppers, places orders, and hands off to your team. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. more Instant answers: Replies to shoppers in their language from your site and docs Product search: Finds items by text or photo and adds them to the cart in chat Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger After the sale: Tracks orders and drafts exchanges for a human to approve first Human handoff: Your team takes over in the Helpdesk and sees shopper orders
4.8
13 reviews
5+ installs
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

Find Shopify Stores Using Chatbase

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Why Choose Chatbase?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Free

Free

50 Credits, 400 KB

Get Started Free

Hobby

$40 / month

Access to advanced models, 500 message credits/month, 5 enabled AI Actions, 10 MB, 2 Members, Integrations (WhatsApp, Slack and more), Basic Analytics

Choose Plan

Standard

$150 / month

4000 message credits/month, 8 enabled AI Actions, 20 MB, 3 Members, API access, Personalization, Auto retrain agents, Advanced Integrations

Choose Plan

Pro

$500 / month

15000 message credits/month, 12 enabled AI Actions, 40 MB, 5 Members, Advanced Analytics, Sources suggestions, Tickets as a source

Choose Plan

Key Features

  • Easy to use interface
  • Seamless Shopify integration
  • Regular updates and improvements
  • Responsive customer support

Customer Reviews

4.8
13 reviews
Anonymous
2026-09-30

This app offers a convenient way to manage tasks in a Shopify store. The interface is organized, and the features are presented clearly. It can be a useful addition to a store's workflow.

Anonymous
2026-09-30

The Chatbase app offers helpful AI-powered features for managing customer interactions. I like its simple interface and customization options. It can save time by automating responses and making customer communication more efficient.

Anonymous
2026-08-30

Chatbase has proven to be a good addition to our Shopify store. The chatbot is able to take care of typical customer queries in a very quick manner, allowing the customers to locate the products they are looking for without having to depend on manual assistance all the time.

Anonymous
2026-07-25

Very useful app with accurate AI responses and clean interface

Anonymous
2026-07-21

Chatbase handles 80% of our “where’s my order” and “do you have this in blue?” questions automatically. Setup with Shopify took 15 mins and it speaks to customers in their language — huge for our EU buyers. We’re saving 12+ hours/week on support and conversions are up because of the product recs. 24/7 coverage without hiring more staff.

Frequently Asked Questions

Shopify App Installs

No new installs recorded in the last 12 weeks

Install Statistics

Weekly app installs over the last 12 weeks

5
Total Installs
21.9% vs last week
W04
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W04
W01
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Recent weeks
Data sourced from Shopify App Store analytics

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