lookfor: Scalable CX Platform

A Genuine Game Changer! Lookfor is one of those rare products that instantly feels like the future. From the moment we installed it, the onboarding was unbelievably fast - we were up and running with takign over email ticket support within days - and there were a bunch of integrations and rules we wanted to be included. The team behind it is impressive: responsive, proactive, and genuinely invested. Every message, every suggestion, gets met with thoughtful action and quick turnaround that goes beyond what we thought was going to be a solution. It’s rare to see that kind of partnership from a tech provider. Within two weeks, the system was handling close to 90% of our support tickets - not just simple queries, but complex, context-heavy ones too. Average resolution times dropped from hours (sometimes overnight) to just a few minutes, and accuracy actually improved. The AI understands tone, nuance, and history better than expected, and our customers are noticing. At first, the price gave me pause, but that hesitation disappeared quickly. The time savings alone made it worthwhile, but it’s gone far beyond that; we’re seeing measurable boosts in retention, saved sales, and even upsells driven directly through conversations. If you check our Trustpilot reviews from October 2025, you’ll see multiple unprompted mentions about how amazing our support is. What’s wild is that in most (if not all) cases, those glowing reviews are talking about Lookfor.ai, not a human. That’s the level it’s operating at. This isn’t just automation; it’s augmentation. It doesn’t replace your team, it makes them faster, smarter, and more focused. For us, this has completely redefined what “customer support” looks like. I have no doubt that shopping and support experiences for consumers buying DTC is going to get better and better with this sort of technology becoming available. I hate most vendor's AI support bots because it seems to deliver canned responses to me (or version of them) - this mimics really considered and investigated solutions and I can see the joy our customers are getting from interactions.

The team was incredibly helpful in getting our chatbot set up, trained, and running smoothly. Every time we've needed support or had questions, they've responded promptly and solved our issues. I highly recommend this product, it's excellent, especially considering the price.

It is a little inconvenient that the contact us button overlaps the button to open and close the customer info side bar, so now I am not able to open it. I would suggest putting the contact us button in the settings side bar. The app and product itself is very impressive. It is clear AI is coming a long way

We’ve been using the Lookfor.ai chatbot at Adventure Shop for a while now, and honestly, we’re really impressed. It’s made a big difference in how we handle customer service - our customers can get answers about their orders or our products any time, without having to wait for someone to reply. The bot pulls information straight from our product database, so even specific questions get answered quickly and accurately. What really stands out, though, is the team behind Lookfor.ai. They’re always open to feedback and keep working on making the chatbot better. Whenever we’ve had a suggestion or needed something tweaked, they’ve been quick to respond and super helpful. Since we started using Lookfor.ai, a lot of the repetitive questions are handled automatically, which frees up our team to focus on more complex issues. Our customers seem happier too - they get help faster, and it’s available even outside of normal business hours. All in all, I think Lookfor.ai is on track to become one of the top chatbot solutions out there. We’re excited to keep working with them and see how the tool develops in the future.

Very promising app so far and the team is very reactive and helpful