Response templates Shopify Apps

Cleverific Order Editing

Order editing

Let customers update orders and add upsell products post-purchase without support help. With Cleverific, your customers can make self-serve changes without contacting support. Easily handle any other order edits such as editing billing address, exchanging items, adjusting product options, adding customizations, or modifying taxes. Simplify your workflow with a single solution to edit orders, offer self-serve order editing, automate order editing with Flow, recover abandoned carts, and enhance draft orders for sales, custom orders, wholesale orders, backorders, preorders and more. With Cleverific, your customers can make self-serve changes without contacting support. Easily handle any other order edits such as editing billing address, exchanging items, adjusting product options, adding customizations, or modifying taxes. Simplify your workflow with a single solution to edit orders, offer self-serve order editing, automate order editing with Flow, recover abandoned carts, and enhance draft orders for sales, custom orders, wholesale orders, backorders, preorders and more. more Let customers make order changes or cancel orders with self-serve order editing Order editing for product options, shipping, billing address, pricing, taxes Order editing automations to add gifts with purchase or split bundles Craft detailed custom orders & enhanced invoicing using draft orders Edit orders and send payment requests in one step, recover abandoned carts

Gorgias: Helpdesk, Chat & FAQ

Chat

Streamline your customer experience with automation and AI Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! more All support channels in one place: email, chat, social, voice, and SMS Enable customers to self-serve support with FAQ and Order Management Full ticket resolutions in your brand’s tone of voice thanks to AI Agent Connect with 100+ ecommerce-specific app integrations for unified customer data Increased conversions with AI-powered product recommendations & chat campaigns

HelpDesk for Ecommerce support

Helpdesk

HelpDesk ticketing system to easily manage multiple communication channels and customer relations. HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations. HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations. more Use solid collaboration HelpDesk features to solve client cases together. Automate ticket resolution with custom HelpDesk rules and macros to save time. Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you. Customize your message layout to respond professionally and stay consistent. Track customer insights using the shopping history in the HelpDesk ticket.

Outvio Exchanges and Helpdesk

Returns and exchanges

Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (90+ couriers), fully branded Delivery Tracking

Redo

Returns and exchanges

Elevate your shopper experience with premium support, returns, order tracking & package protection. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection. more Elevate your checkout experience with Redo return coverage. Reduce refunded revenue and take complete control of your return experience. AI customer service in one unified inbox. Both for desktop and mobile app. Let customers serve themselves with self-service chat workflows & order actions. Turn your order tracking emails into an upsell driving branded experience.

Relocate+ Order Editor

Helpdesk

Use custom rules for self-serve order editing on addresses and products to reduce errors and returns Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts. Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts. more Exclude and/or restrict edits/canceling for orders containing certain products. Limit how long after a checkout an order can be edited. Set an expiration date for editing orders with specific products. Easily identify edited orders with order tags.

Tidio ‑ Live Chat & AI Chatbot

Chat

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store. More than just a live chat extension and chatbot app for Shopify. Tidio is a flexible customer experience platform designed to (1) increase sales, (2) reduce customer support work, and (3) save time—for clients and businesses alike. One-click, plug-and-play. Tidio streamlines client communication with its all-in-one help desk software for Shopify, powered by AI. Manage tickets, talk to customers, and recommend products to grow your business. Free plan available. No credit card required. More than just a live chat extension and chatbot app for Shopify. Tidio is a flexible customer experience platform designed to (1) increase sales, (2) reduce customer support work, and (3) save time—for clients and businesses alike. One-click, plug-and-play. Tidio streamlines client communication with its all-in-one help desk software for Shopify, powered by AI. Manage tickets, talk to customers, and recommend products to grow your business. Free plan available. No credit card required. more Live chat app—provide live support, resolve issues, and sell via chat and video Chatbot integration—create chatbot automation flows and feed your funnel 24/7 AI chatbot—resolve most customer support issues with Lyro the AI sales assistant Help desk software—manage everything from one, easy-to-use, centralized panel Real-time omni-channel support—Preview carts, past orders and recommend products