Leading AI-powered conversational commerce platform for brands Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. more Helpdesk built for scale: Manage all customer conversations in one unified inbox Autonomous ticket resolution: AI Agent handles end-to-end support AI Shopping Assistant: Recommend products and guide shoppers in real time Unified commerce stack: 100+ integrations to power the full customer journey Actionable analytics: Turn customer conversations into insights to drive revenue
Email chat Shopify Apps
Discover the best Email chat apps for your Shopify store in 2026. Compare features, pricing, and reviews to find the perfect solution.
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We've analyzed thousands of email chat apps to identify the top performers based on ratings and install counts.
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Track Orders, Recommend Products, Boost Sales, Know Customers Better. 24/7 AI Support&Solutions A smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store’s knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales. A smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store’s knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales. more Converting general inquiries into sales with AI-powered insights. For "Where is my order" can be helpful in checking and responding accurately. Available 24/7, supports 95+ languages.including:EN, ES, ZH, FR, DE, AR, JA, RU. Train AI with shop policies, PDF/TXT files and correction for customized support Real-time awareness of store product listing and delisting information
Increase revenue by unified inbox, WhatsApp api, conversational commerce & customer support in chat. Manage all WhatsApp, Instagram and Facebook chats with omnichannel support. Answer messages with multiple agents on shared team inbox. Increase your revenue by upselling & cross-selling. Reduce response time by replying fast and instant with quick responses and automated messages. Send personalized campaigns with high open rate & call-to action button thanks to the WhatsApp Business API. Share & sell your products with your customers in chat with e-commerce integration. All in one with HeloRobo. Manage all WhatsApp, Instagram and Facebook chats with omnichannel support. Answer messages with multiple agents on shared team inbox. Increase your revenue by upselling & cross-selling. Reduce response time by replying fast and instant with quick responses and automated messages. Send personalized campaigns with high open rate & call-to action button thanks to the WhatsApp Business API. Share & sell your products with your customers in chat with e-commerce integration. All in one with HeloRobo. more Manage all WhatsApp, Instagram and Facebook messages in unified inbox Increase customer success thanks to quick reply, automatic message Reply Instagram & Facebook comments automatically and convert comments into sale Send personalized bulk messages via WhatsApp API. Discover WhatsApp marketing Share and sell your products from WhatsApp, Instagram & Facebook chat
Build a top-tier, omnichannel-integrated customer service and marketing system. Hiifans is a comprehensive system designed for businesses, integrating customer service, marketing, and client management capabilities. It bridges the gap between customer service data and marketing data, supporting omnichannel messaging and multi-channel marketing. This enables more efficient customer support and more precise marketing campaigns. Hiifans is a comprehensive system designed for businesses, integrating customer service, marketing, and client management capabilities. It bridges the gap between customer service data and marketing data, supporting omnichannel messaging and multi-channel marketing. This enables more efficient customer support and more precise marketing campaigns. more Customer Service. Unify messages & orders across channels for efficient support. Multi-Channel Marketing. Supports email, postcard, and more. Customer Management. Automatically sync customer & order data across channels. Data Fusion. Integrates marketing & service data for precise customer profiling. Limit-Free. Customers, agents, chats - all unlimited.
Turn browsers into buyers with idiot-proof technology. Transform your online store with technology that help customers see, understand, and buy your products with confidence with or WITHOUT human interference. Perfect for products that need to be explained or demonstrated. Show customers how your product will work for them RIGHT WHEN THEY NEED IT THE MOST. Guide them all the way to purchase with unparalleled shopping experience. RESULTS? Much higher conversions, reduced returns, increased AOVs, and solidified, trustworthy customer relationships. Transform your online store with technology that help customers see, understand, and buy your products with confidence with or WITHOUT human interference. Perfect for products that need to be explained or demonstrated. Show customers how your product will work for them RIGHT WHEN THEY NEED IT THE MOST. Guide them all the way to purchase with unparalleled shopping experience. RESULTS? Much higher conversions, reduced returns, increased AOVs, and solidified, trustworthy customer relationships. more Autonomous Sales Agent is equivalent to store owner answering questions 24/7 Personal Shopping Assistant guides customers through purchases via video support Live shopping with instant purchasing and sales tracking Recorded shoppable videos with UGC sales tracking Short product videos that sell better than pictures.
AI CHATBOT: Wanna sell more? REPLY FAST Intellecta is an AI Chatbot that helps you sell more by replying fast. It's designed to be instant, accurate and personal, crafting the perfect customer experience. Customize the AI Chatbot personality, appearance, and actions. Monitor conversations, leads, sales, and orders in real-time. Intellecta learns from your store’s data and your feedback to continuously improve. Access detailed reports on customer engagement. Intellecta is an AI Chatbot that helps you sell more by replying fast. It's designed to be instant, accurate and personal, crafting the perfect customer experience. Customize the AI Chatbot personality, appearance, and actions. Monitor conversations, leads, sales, and orders in real-time. Intellecta learns from your store’s data and your feedback to continuously improve. Access detailed reports on customer engagement. more Autonomously respond to customers in real time Provide product recommendations to clients Track Sales Connect to Human Support Customize the AI Chatbot personality, appearance, and actions.
Our AI agent enhances sales by providing instant replies through the storefront and other channels. Our AI chatbot is designed to boost the shopping experience for your customers through virtual try-on's, visual product cards and in chat checkout. Jaweb is particularly beneficial for merchants who handle a massive volume of orders and want to improve their customer service efficiency. The app can convert a sale on both whatsapp by providing pricing, photos and adding items to cart, It can even understand whatsapp voice notes and location sharing ! Our AI chatbot is designed to boost the shopping experience for your customers through virtual try-on's, visual product cards and in chat checkout. Jaweb is particularly beneficial for merchants who handle a massive volume of orders and want to improve their customer service efficiency. The app can convert a sale on both whatsapp by providing pricing, photos and adding items to cart, It can even understand whatsapp voice notes and location sharing ! more Whatsapp customer support through ai voice and checkout links. Interactive product cards pulled from your storefront. Virtual try-on within the chat widget.
1-click to Get a Ready AI Generated FAQ. Manage Conversations and Tickets in ONE Workspace. Jekka enables 1-click FAQ generation (powered by ChatGPT-4) for automated customer support, instantly answers customer queries with conversational FAQs. Converses with customers like a human to address their issues and enhance customer satisfaction. Provide insightful dashboards on team performance, ticket rates, and more. With24/7 Automation and WhatsApp Support, never miss an opportunity, turn your visitors into customers! Jekka enables 1-click FAQ generation (powered by ChatGPT-4) for automated customer support, instantly answers customer queries with conversational FAQs. Converses with customers like a human to address their issues and enhance customer satisfaction. Provide insightful dashboards on team performance, ticket rates, and more. With24/7 Automation and WhatsApp Support, never miss an opportunity, turn your visitors into customers! more Single click to create store FAQs & product FAQs without any other operations. Automate live chat to keep customers engaged 24/7, even when you're offline. Instantly answer customer queries correctly with policies Jekka learned. Drive sales with proactive marketing to customer history and preferences. Receive ticket notifications via email and reply swiftly from your inbox.
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences. Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. more Full View of Customer Orders via Shopify Data Integration Direct Order Refunds/Cancellations from Kustomer Timeline Efficient Order Data Access and Search within Kustomer Dynamic Message Customization with Shortcuts Automated Updates with Chatbot Templates
Scale D2C with AI-powered WhatsApp marketing, abandoned cart recovery, & customer retention Kwik Engage helps D2C brands convert, recover, and retain customers with AI-powered Whatsapp marketing for broadcasts, order updates, abandoned cart recovery, and automated retargeting. Identify anonymous website shoppers, retarget them on WhatsApp, email, SMS & Instagram via advanced triggers. Manage chats in one place with an omnichannel CRM. Improve WhatsApp message delivery with AI retries. Resolve customer support queries with AI chatbots. Maximize ROI with 24x7 merchant support. Kwik Engage helps D2C brands convert, recover, and retain customers with AI-powered Whatsapp marketing for broadcasts, order updates, abandoned cart recovery, and automated retargeting. Identify anonymous website shoppers, retarget them on WhatsApp, email, SMS & Instagram via advanced triggers. Manage chats in one place with an omnichannel CRM. Improve WhatsApp message delivery with AI retries. Resolve customer support queries with AI chatbots. Maximize ROI with 24x7 merchant support. more Launch high-converting WhatsApp marketing campaigns with advanced triggers. Recover abandoned cart with WhatsApp automation & get higher return on ad spend. Identify anonymous shoppers & retarget them on WhatsApp, email, SMS & Instagram. Minimize friction with instant checkouts completed directly inside WhatsApp. Resolve customer queries faster with AI chatbot + unified helpdesk automation
Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base. With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal. With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal. more AI Copilot assistant: Get instant AI-powered replies that speed up support. 200+ integrations: Chat with customers via Messenger, WhatsApp, and more. Proactive customer engagement: Reach shoppers with timely deals and updates. Product recommendations: Suggest items that link directly to product pages. Checkout chat support: Assist buyers during checkout to reduce abandoned carts
Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI lookfor is your all-in-one AI chatbot for support, automating customer service and effortlessly turning inquiries into sales. Use our AI agent for support tasks like tracking orders, updating order addresses, and personalized product recommendations. Leverage analytics to optimize customer support. Boost conversions with the AI product finder and targeted product recommendations from your smart AI chatbot for support and sales. lookfor is your all-in-one AI chatbot for support, automating customer service and effortlessly turning inquiries into sales. Use our AI agent for support tasks like tracking orders, updating order addresses, and personalized product recommendations. Leverage analytics to optimize customer support. Boost conversions with the AI product finder and targeted product recommendations from your smart AI chatbot for support and sales. more Reduce churn with conditional order cancellation agent Use Shopify functions in your agent, eg: Cancel Order, Update Shipping Escalate important tickets to support member inside of the lookfor dashboard Understand revenue and resolution rate with lookfor data platform Create unlimited AI agents to resolve tickets that previously need a human touch
Turn customer support into a growth engine with an AI chatbot that works while you sleep. MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business. MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business. more AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products 24/7 automation: Automate routine support and route complex cases to agents Omnichannel inbox: Manage chat, email, and social messages in one place Self-service support: Let customers track orders and find answers instantly Product FAQs: Manage product-specific FAQs displayed on each product page
Abandoned Cart/Checkout Alerts, Chat Bot, Order Updates, Owner Alerts, Omni-channel communication. Send customized communications through Email, SMS, Voice, RCS and Whatsapp for: 1. Abandoned Checkout Alerts 2. Signup Greetings 3. Abandoned Cart Alerts 4. Order Related Alerts 5. Order Cancellation Alerts 6. Refund Alerts We, here at MSG91, focus on innovation and easy usability of our core offerings which include SMS, Email, Voice, WhatsApp and a dedicated OTP platform for two-factor authentication. Use these channels to communicate with your visitors and boost sales. Happy Messaging! Send customized communications through Email, SMS, Voice, RCS and Whatsapp for: 1. Abandoned Checkout Alerts 2. Signup Greetings 3. Abandoned Cart Alerts 4. Order Related Alerts 5. Order Cancellation Alerts 6. Refund Alerts We, here at MSG91, focus on innovation and easy usability of our core offerings which include SMS, Email, Voice, WhatsApp and a dedicated OTP platform for two-factor authentication. Use these channels to communicate with your visitors and boost sales. Happy Messaging! more MSG91 supports communications across 190+ countries through all channels. Automate SMS based on Country Codes. e.g “+31” can have Spanish Content. Boost your conversions with well-targeted & personalized alerts across channels.
All-in-one customer service solution with AI Chatbot, Live chat, Helpdesk & more to increase sales. Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation. Help more customers in less time with smart conversation management and the powerful, intuitive NestDesk mobile app. Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation. Help more customers in less time with smart conversation management and the powerful, intuitive NestDesk mobile app. more Manage & respond to all messages across channels and stores in one single inbox. Automate your support & solve customers’ questions with the NestDesk AI chatbot. Share product recommendations, browse inventory & create orders while chatting. Make powerful self-service widget with Helpdesk, order tracking & order action. Have customer profiles, preview carts & track website visitors in real-time.
Drive sales with chatbot, search, and recommendations. All in One App with a Single-Click Install. Pokee AI is the ultimate AI sales agent app designed to elevate the shopping experience. You can pick and choose the feature you need for your store! Our proprietary AI sales agent generates personalized recommendations and search results. Whether you're a new seller with few orders or launching new products, our app seamlessly integrates chatbot, search and recommendations into your store with just one click, improving sales and enhancing customer engagement while ensuring maximum privacy. Pokee AI is the ultimate AI sales agent app designed to elevate the shopping experience. You can pick and choose the feature you need for your store! Our proprietary AI sales agent generates personalized recommendations and search results. Whether you're a new seller with few orders or launching new products, our app seamlessly integrates chatbot, search and recommendations into your store with just one click, improving sales and enhancing customer engagement while ensuring maximum privacy. more Intelligent natural language search and personalized recommendations One-click setup for chatbot, without requiring tons of document inputs Seemless customer support integration to handle any questions from customers Monitor recommendation views, clicks, conversions and revenue in real-time
Use Many Chat/Live Chat/messenger with FAQ, abandoned cart with chatbots, Push notification inc ManyChat & Live Chat for Shopify. Switch instantly between ManyChat automation & live chat. Automate abandoned cart recovery (ManyChat, SMS, email), order confirmation, tracking updates & marketing. Add Facebook Messenger, Instagram, push notifications, FAQ, reviews, signup forms & multi-operator support. Answer order status instantly and boost conversions. ManyChat & Live Chat for Shopify. Switch instantly between ManyChat automation & live chat. Automate abandoned cart recovery (ManyChat, SMS, email), order confirmation, tracking updates & marketing. Add Facebook Messenger, Instagram, push notifications, FAQ, reviews, signup forms & multi-operator support. Answer order status instantly and boost conversions. more Many Chat + Live chat without signup instantly. Switch Many or live chat Automated Cart recovery , Order Confirmation, Tracking updates by Many /Email Connect your own number for Many automated msg, send promotional message Own branded number for Many automated msg, using your own logo and name Chatbot for Automated answers of your queries. FAQ and FAQ Pages included
Engage Customers Anywhere – WhatsApp, Messenger, 20+ Chat Channels & Contact Form QChat lets your customers connect with you instantly through WhatsApp, Messenger, Instagram, Telegram, Line, and 20+ chat apps – all from a single, floating chat widget. Add a contact form, call button, or click-to-call widget to make your store fully chat-ready. Whether it's pre-sale questions or post-purchase support, QChat helps you stay connected and close more leads in real time. QChat lets your customers connect with you instantly through WhatsApp, Messenger, Instagram, Telegram, Line, and 20+ chat apps – all from a single, floating chat widget. Add a contact form, call button, or click-to-call widget to make your store fully chat-ready. Whether it's pre-sale questions or post-purchase support, QChat helps you stay connected and close more leads in real time. more Let customers reach you through their favourite messaging apps Connect via WhatsApp, Messenger, Telegram, Instagram, Line and 20+ platforms Show or hide chat buttons on desktop, mobile, or both – full device control Analyse the effectiveness of chat channels via Google Analytics Customize chat widget style, device targeting, page rules, and welcome messages
Customer Engagement Platform with Live Chat, AI Agent, Marketing Automation, CDP, and More. Want to scale global e-commerce without piling up support costs? QuickCEP delivers an advanced LLM-driven AI Agent platform to automate interactions, streamline support, and boost sales across channels. Unlike rigid chatbots, our empathetic AI Agent understands complex context and executes real business tasks. It works 24/7 as your dedicated digital employee with zero downtime, turning support conversations into repeat revenue. Want to scale global e-commerce without piling up support costs? QuickCEP delivers an advanced LLM-driven AI Agent platform to automate interactions, streamline support, and boost sales across channels. Unlike rigid chatbots, our empathetic AI Agent understands complex context and executes real business tasks. It works 24/7 as your dedicated digital employee with zero downtime, turning support conversations into repeat revenue. more Omnichannel Shared Inbox: Manage Live Chat, WhatsApp, and Email in one inbox. Intelligent Guided Shopping: AI analyzes buyer chats to boost conversion. Automated WhatsApp Growth: Send tailored marketing & order updates at scale. Seamless Agent Handover: Intelligently route complex issues to human agents. Global Data Security: ISO 27001/27701 certified and fully GDPR compliant.
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk. Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back. Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back. more Unify email, social, SMS, voice conversations for all stores in a single inbox Manage, modify, and create Shopify orders directly in customer support and chats Use AI to write replies, build chatbots, summarize, and create FAQ articles Automate common tasks and patterns with data and rules to save time Satisfaction surveys, status pages, push notifications to keep customers engaged
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About Email chat Apps for Shopify
Email chat apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a email chat app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best email chat solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.