Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about shopper behavior with Analytics
Custom policies Shopify Apps
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Protect your revenue by transforming refunds into exchanges with our return platform. Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. more Save sales and retain revenue with adaptable exchange options and store credit. Improve customer experience with industry-leading and convenient return options. Manage complexity and make smart decisions with returns intelligence.
Automate returns or exchanges with incentivized store credit and exchanges or upsell free returns. Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. more Instant replacements, exchanges, return label printing and more all rule based. Reduce shipping label cost with our upsell widget that you control the price of. Boost revenue with incentivized store credit and instant exchanges. Collect revenue with our customizable unlimited returns widget with no rev share Upsell products, manage subscription returns, and get deep analytics on returns.
All-inclusive solution for returns, exchanges & refunds It picks up where Shopify’s native return functions leave off. Additionally, you have the option to use the app’s returns portal, which is accessible under your shop domain. Customize the returns portal with your corporate identity and provide additional information for your customers. The automation options and rule-based creation of return labels simplify the handling of your returns. It’s worth taking a look at the app! It picks up where Shopify’s native return functions leave off. Additionally, you have the option to use the app’s returns portal, which is accessible under your shop domain. Customize the returns portal with your corporate identity and provide additional information for your customers. The automation options and rule-based creation of return labels simplify the handling of your returns. It’s worth taking a look at the app! more Workflows for the return options: exchange, voucher or refund. Creation of DHL, GLS or DPD return labels and return slips. Automatic creation of return labels based on rules like the value of the goods. Customizable public returns portal located under your shop-domain. Store your own return reasons and use them within the rules.
Increase revenue with your shipping protection program, and reduce damage, loss, and theft risks. Create your own shipping protection program with our app, Keep full control over premiums and set your own claims policy—no third-party provider required. (We are not an insurance company and do not underwrite plans.) Upsell digital products, offer order protection, and enhance checkout with upsells, including subscriptions. Experience seamless switching from other apps and start maximizing your revenue today. Try it now! Create your own shipping protection program with our app, Keep full control over premiums and set your own claims policy—no third-party provider required. (We are not an insurance company and do not underwrite plans.) Upsell digital products, offer order protection, and enhance checkout with upsells, including subscriptions. Experience seamless switching from other apps and start maximizing your revenue today. Try it now! more Cover lost & damaged shipments with digital product upsells in the cart Keep all protection fees and boost profits when claims are minimal Route protection fees back to your pocket & improve conversion rates Customize insurance pricing and style, with 24/7 support available No code added to your theme – user-friendly and seamless integration
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (90+ couriers), fully branded Delivery Tracking
All-in-one Platform for Returns & Exchanges, Shipping, and Tracking. Automate and customize your ops Your customers deserve a branded and seamless experience. Our platform enhances the customer journey—from shipping to tracking and returns—helping brands improve retention, increase conversions, and upsell value. All while streamlining operations through continuous experimentation, data collection, and a customized, autonomous AI Agent for complex tasks. Your customers deserve a branded and seamless experience. Our platform enhances the customer journey—from shipping to tracking and returns—helping brands improve retention, increase conversions, and upsell value. All while streamlining operations through continuous experimentation, data collection, and a customized, autonomous AI Agent for complex tasks. more Incentivize exchanges with Bonus Credit, Shop Now options, and Instant Exchanges Continuously experiment at checkout with pricing & options to boost conversion Manage everything from one dashboard: sync, fulfill orders, and bulk print label Build shopper confidence with tracking and gain insights into customer behavior Automate everything with AI workflows across 40+ carriers, warehouses, and CX
Improve your returns process by incentivizing exchanges and providing a self-service returns portal. ParcelPanel Returns and Exchanges by the ParcelPanel Team. Simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience. ParcelPanel Returns and Exchanges by the ParcelPanel Team. Simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience. more Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status
Identify and turn trusted customers into repeat buyers. Eliminate abusers, resellers, and fraudsters Pinch is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This intelligence allows sellers to offer adaptive return policies. Trusted shoppers benefit from flexible options and personalized incentives, encouraging repeat purchases and loyalty. The platform deters return abuse by making it financially unrewarding. Pinch is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This intelligence allows sellers to offer adaptive return policies. Trusted shoppers benefit from flexible options and personalized incentives, encouraging repeat purchases and loyalty. The platform deters return abuse by making it financially unrewarding. more Identify trusted shoppers - True Customer Value Scoring, 360° Customer View Detect fraud and abuse - Device Intelligence, Geolocation and Link Analysis Build loyalty and deter abuse - Adaptive Policies, Workflow Automation Establish abuse baseline and the true cost of abuse - Analytics Dashboard Harness network intelligence - Consortium Data,Industry ML Models,Recommendation
Upsell premium services at checkout: increase AOV and improve customer experience ProtectMyOrder enables merchants to upsell premium services at checkout. Sell services such as shipping protection, carbon neutral shipping and free returns. You keep 80% of the upsell revenue and handle all claims yourself. ProtectMyOrder enables merchants to upsell premium services at checkout. Sell services such as shipping protection, carbon neutral shipping and free returns. You keep 80% of the upsell revenue and handle all claims yourself. more With 9 clicks, start selling premium services like package protection Show to 50% of site traffic to see impact on conversion rate Customise everything: pricing, titles, text and images
PostCo is an all-in-one returns platform that helps you retain revenue and drive upsells. Powered by AI, our Image Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience across your full product catalogue - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! Powered by AI, our Image Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience across your full product catalogue - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more Use AI to detect signs of return fraud Reduce refunds with bonus credit and instant exchange Upsell with exchanges for higher-value items Unlimited return rules and workflows to optimize your returns process Access built-in analytics and customer insights
Turn warranty claims from an expense to income. Propair is built to simplify warranty claim management for furniture and high-value product retailers.The app streamlines the process of offering extended warranties, handling claims, and managing customer expectations — helping reduce operational overhead and improve the post-purchase experience. Propair is built to simplify warranty claim management for furniture and high-value product retailers.The app streamlines the process of offering extended warranties, handling claims, and managing customer expectations — helping reduce operational overhead and improve the post-purchase experience. more Built by furniture founders for furniture founders Handle the claims in-house, or let us handle them for you Complete control of warranty packages.
Protect+ Package Protection: Secure Shipping, Simplified Protect+ shields your customers' orders from loss, damage, or theft during transit. For a small premium at checkout, they can easily safeguard their purchases, knowing we'll handle any issues. If something goes wrong, we quickly replace the item directly from your store—no hassle, just a seamless solution. Give customer confidence and satisfaction while turning potential headaches into added value with Protect+. Protect+ shields your customers' orders from loss, damage, or theft during transit. For a small premium at checkout, they can easily safeguard their purchases, knowing we'll handle any issues. If something goes wrong, we quickly replace the item directly from your store—no hassle, just a seamless solution. Give customer confidence and satisfaction while turning potential headaches into added value with Protect+. more Checkout Extensibility - Have our widget in your cart or checkout, seamlessly. Quick Resolutions - Resolution times under one hour, typically. Performance Optimized - Tested and quality checked for order conversion & speed.
Manage returns, exchanges with the automated return & exchange portal for easy return management. QuickReturns is an all-in-one returns & exchanges Solution, seamlessly handling all your returns and exchanges, RTOs, store credits, and refunds. Effortlessly manage return & exchange requests, integrate WMS, update inventory, & customize policies, refunds, & return fees. Generate automatic return labels, set unlimited returns & exchanges reasons, & send notifications for returns and exchanges—all within a feature-rich return portal designed to simplify post-purchase operations. QuickReturns is an all-in-one returns & exchanges Solution, seamlessly handling all your returns and exchanges, RTOs, store credits, and refunds. Effortlessly manage return & exchange requests, integrate WMS, update inventory, & customize policies, refunds, & return fees. Generate automatic return labels, set unlimited returns & exchanges reasons, & send notifications for returns and exchanges—all within a feature-rich return portal designed to simplify post-purchase operations. more Fully Customizable branded return portal, Email Notifications Flexible Refund options that help to recover revenue Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits Increase revenue with in-store return, promoted store credit and smart exchange Smart return rules for return windows and non-returnable items to lower returns
We automate refunds, cut return costs and improve CX via global network of local carriers and hubs. Designed for high-volume brands, ReBound automates and controls your end-to-end return process for you. With 15+ years of experience working with leading global retailers, we know returns inside out. Connect your Shopify store to a network of 300+ local carriers and 40+ return hubs across NA, CA, EU, UK, and AU. Automate refunds, sync return data in real time and deliver a smooth customer experience while cutting costs and CS workload. Designed for high-volume brands, ReBound automates and controls your end-to-end return process for you. With 15+ years of experience working with leading global retailers, we know returns inside out. Connect your Shopify store to a network of 300+ local carriers and 40+ return hubs across NA, CA, EU, UK, and AU. Automate refunds, sync return data in real time and deliver a smooth customer experience while cutting costs and CS workload. more Access to ReBound. Full return management with no setup needed on your side. Free returns for select customers. Offer free returns to VIPs or loyalty members Block non-returnable items. Prevent returns of final sale or restricted items. Automated and instant refunds. Refunds trigger at drop-off or item scan at hub. Data & Status Sync. Import past data, keep returns tracking updated in Shopify.
Optimize your post-purchase experience, drive repeat sales, reduce costs, & build customer loyalty. Recura redefines your post-purchase experience, enhancing customer loyalty and driving consistent repeat business. Our Shop Again Protection secures your customers' purchases during transit and serves as an effective win-back strategy for your brand, rewarding them with credits towards their next purchase. Plus, build your own custom tracking portal, creating a fully branded experience. Install today! Recura redefines your post-purchase experience, enhancing customer loyalty and driving consistent repeat business. Our Shop Again Protection secures your customers' purchases during transit and serves as an effective win-back strategy for your brand, rewarding them with credits towards their next purchase. Plus, build your own custom tracking portal, creating a fully branded experience. Install today! more Nex-gen Shipping Protection Branded Tracking Portal with Upsells Drive Repeat Sales Reduce Costs Enhance Customer Experience
Elevate shopper experiences with premium returns, order management, conversion & email marketing. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with an order management system. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with an order management system. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more Increase profit at each touchpoint of the buyer journey. Reduce refunded revenue and take complete control of your return experience. AI customer service in one unified inbox. Both for desktop and mobile app. A full email and sms platform with unique interactive elements Increase conversion rates in your checkout flow with AI-driven A/B testing
Returns, exchanges, store credit, tracking, labels & instant refunds that boost repurchases. Refundid is the all-in-one returns platform. Offer instant or standard refunds and exchanges, plus store credit. Automate labels, integrate with carriers, and access real-time analytics to cut return rates. Streamline operations, gain insights, and deliver a seamless customer experience that drives repurchases. Refundid is the all-in-one returns platform. Offer instant or standard refunds and exchanges, plus store credit. Automate labels, integrate with carriers, and access real-time analytics to cut return rates. Streamline operations, gain insights, and deliver a seamless customer experience that drives repurchases. more View all incoming returns made through Refundid Access reports that display your return data in real-time Approve or decline returns and restock them back to their original location Build out rules that match your stores returns policy
RetJet is a platform that facilitates and automates the handling of returns, exchanges, complaints. RetJet simplifies the return process for e-commerce merchants, helping build customer satisfaction and retention. With an intuitive return portal, RetJet makes it easy for customers to initiate returns, while merchants save time and reduce costs with automated workflows. Ideal for Shopify stores that want to streamline returns, improve user experience and build customer trust and loyalty, driving repeat purchases. No coding needed, just seamless returns management. RetJet simplifies the return process for e-commerce merchants, helping build customer satisfaction and retention. With an intuitive return portal, RetJet makes it easy for customers to initiate returns, while merchants save time and reduce costs with automated workflows. Ideal for Shopify stores that want to streamline returns, improve user experience and build customer trust and loyalty, driving repeat purchases. No coding needed, just seamless returns management. more Intuitive Return Portal: easy-to-use portal for quick returns and shipment. Automated Return Workflows: save time with automated return processing. Customizable Return Policies: tailor policies to meet store-specific needs. Analytics & Insights: get insights to reduce returns and improve decisions. Package Identification: identify packages easily by shipment number.
Simplify your returns, exchanges, store credit, returns labels with self-registration & more A post-purchase solution for your Shopify store. Our app has works with brands from the Nordics, United States, European Union and more with their returns, exchanges, and complaints with self-registration, autogenerated return labels, automatic tracking and more - all directly integrated into your website. Convert you returns into exchanges, improve customer retention, offer refunds, direct/instant exchanges, store credit, and more! All in one place with Returbo. A post-purchase solution for your Shopify store. Our app has works with brands from the Nordics, United States, European Union and more with their returns, exchanges, and complaints with self-registration, autogenerated return labels, automatic tracking and more - all directly integrated into your website. Convert you returns into exchanges, improve customer retention, offer refunds, direct/instant exchanges, store credit, and more! All in one place with Returbo. more Digital Return Form: Have your customer self-register their requests Return Shipping Slip: Autogenerates & sends the slips to your customers for you Email Notifications: Keep your customers in the loop throughout the process Attach Image & Comments: Make it mandatory or optional Exchanges: Make it easy for your customers to exchange their items
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About Custom policies Apps for Shopify
Custom policies apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a custom policies app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best custom policies solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.