Self-funded order protection. Set your own fees. Keep 100% of the revenue. Lost, stolen, and damaged orders quietly eat into your margin. InsureBooster adds self-funded order protection to your cart in minutes. Configure a flat or percentage fee, set rules by cart value, and exclude products. Customers submit claims and you approve, deny, refund, or replace from one dashboard. Automation rules handle common cases without manual review. No third-party insurer, no commission, no revenue share. The fees go straight to your store. Lost, stolen, and damaged orders quietly eat into your margin. InsureBooster adds self-funded order protection to your cart in minutes. Configure a flat or percentage fee, set rules by cart value, and exclude products. Customers submit claims and you approve, deny, refund, or replace from one dashboard. Automation rules handle common cases without manual review. No third-party insurer, no commission, no revenue share. The fees go straight to your store. more Branded order protection widget in cart, installed in minutes with no code Flat fee, percentage of cart, or tiered pricing rules by order value Claims dashboard to approve, deny, refund, or replace from one place Automation rules that resolve common claims without manual review Self-funded model with no insurer, no commission, you keep 100% of fees
Custom policies Shopify Apps
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Add shipping protection, manage claims easily, and boost revenue with full fee control. Boost customer trust & increase revenue with Insureful! Offer insurance on products or services to protect against damaged, lost, or stolen packages. Create fully customizable plans: fixed or percentage-based with min/max cart limits. Enjoy multi-language & multi-currency support. Automatically fulfill insurance products, tag orders, and streamline claims. Use it as an added warranty feature to enhance post-purchase confidence, all in one powerful, easy-to-use app. Note: Not an insurance company Boost customer trust & increase revenue with Insureful! Offer insurance on products or services to protect against damaged, lost, or stolen packages. Create fully customizable plans: fixed or percentage-based with min/max cart limits. Enjoy multi-language & multi-currency support. Automatically fulfill insurance products, tag orders, and streamline claims. Use it as an added warranty feature to enhance post-purchase confidence, all in one powerful, easy-to-use app. Note: Not an insurance company more Merchant can set insurance plan based on percentage & fixed value of cart total. Insureful shipping protection widget showing on - cart & checkout page. Merchants can fulfill claim by - store credit, reorder, and full refund amount. Automatically add insurance to cart when customer match with insurance plan Multi-language & Multiple Currency Support Available
Keepoala is your digital return expert. We increase your CLVs and manage remaining returns. As a multi-brand loyalty program, we incentivize customers to avoid returns by granting points for not sending back online orders. Collected points are redeemed for vouchers in your shop,used by shoppers that keep 9/10 orders, opening up a new customer acquisition channel & increasing retention as well. This is done with the help of a standalone Keepoala App, your shop being connected via Shopify. Handle remaining returns within our whitelabel return portal, being part of the same Shopify app. As a multi-brand loyalty program, we incentivize customers to avoid returns by granting points for not sending back online orders. Collected points are redeemed for vouchers in your shop,used by shoppers that keep 9/10 orders, opening up a new customer acquisition channel & increasing retention as well. This is done with the help of a standalone Keepoala App, your shop being connected via Shopify. Handle remaining returns within our whitelabel return portal, being part of the same Shopify app. more Loyalty: be visible amongst low returning shoppers, making them your customers. Return portal: automate send backs & exchanges, keep revenue and push NPS. Dashboard: identify most profitable cohorts and learn from return reasons.
Post-purchase protection and returns in one powerful widget. LABL Guarantee is a post-purchase protection widget that gives your customers peace of mind at checkout while simplifying your operations. Once installed, the LABL Guarantee widget appears at checkout, where customers can add protection or coverage options directly to their order. You can then manage everything from a unified merchant dashboard — making it simple to offer shipping protection, product warranties, and easy returns all in one place. LABL Guarantee is a post-purchase protection widget that gives your customers peace of mind at checkout while simplifying your operations. Once installed, the LABL Guarantee widget appears at checkout, where customers can add protection or coverage options directly to their order. You can then manage everything from a unified merchant dashboard — making it simple to offer shipping protection, product warranties, and easy returns all in one place. more Shipping coverage for lost, stolen or damaged packages. Automated product warranties that build loyalty and boost profit. Unlimited label-less returns for refunds, credit or exchanges. Unified portal to manage all shipping and product issues. Fully-integrated order management and logistics system.
Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about behavior with Intelligence
Protect your revenue by transforming refunds into exchanges with our return platform. Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. more Save sales and retain revenue with adaptable exchange options and store credit. Improve customer experience with industry-leading and convenient return options. Manage complexity and make smart decisions with returns intelligence.
Automate returns and exchanges with incentivized store credit and exchanges or upsell free returns. Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. more Instant replacements, exchanges, return label printing and more all rule based. Reduce shipping label cost with our upsell widget that you control the price of. Boost revenue with incentivized store credit and instant exchanges. Collect revenue with our customizable unlimited returns widget with no rev share Upsell products, manage subscription returns, and get deep analytics on returns.
In-house solution for shipping protection / shipping insurance. Turn package protection into upsells Navidium is a self-service shipping protection app to manage your own package protection / shipping insurance offering and to stop fraud/fake orders. Collect fees, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store. Navidium is a self-service shipping protection app to manage your own package protection / shipping insurance offering and to stop fraud/fake orders. Collect fees, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store. more Offer shipping protection widget at checkout or cart Upsell Shipping Insurance. Customize shipping insurance widget, language, price, branding, and currency. Includes reporting, control on pricing, claims portal, 1 click refunds/reorders. Route insurance protection fees back to you & increase your conversion rate. Integrates: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud
Sync orders, buy labels, and protect packages from one dashboard. 100+ carriers, up to 88% off. Sync orders, buy labels, and protect packages from one dashboard. 100+ carriers, up to 88% off. Nexus connects your store, imports orders automatically, and gives you instant access to EasyPost's Wallet carriers — USPS, FedEx, UPS, DHL, Canada Post, Maersk, and more — at rates up to 88% off retail. Luma AI picks the best label for every shipment. No subscription required for up to 3,000 labels a month. Sync orders, buy labels, and protect packages from one dashboard. 100+ carriers, up to 88% off. Nexus connects your store, imports orders automatically, and gives you instant access to EasyPost's Wallet carriers — USPS, FedEx, UPS, DHL, Canada Post, Maersk, and more — at rates up to 88% off retail. Luma AI picks the best label for every shipment. No subscription required for up to 3,000 labels a month. more Sync Shopify orders and buy labels from one dashboard Access 100+ carriers at up to 88% off retail rates Get AI-recommended labels for every shipment with Luma AI Add flat-rate shipping insurance up to $5,000 per package Ship up to 3,000 labels/month with no subscription fee
Transforming post-purchase. One upgraded customer at a time. Onward enables brands to elevate their customer experience to new heights. Our post-purchase platform, powered by Onward Intelligence, upgrades your customers to a premium experience and unifies your tech stack. Our post-purchase intelligence layer enables brands to achieve balance in their CX decisions: generous when it helps build loyalty, vigilant when policies will be abused. Onward enables brands to elevate their customer experience to new heights. Our post-purchase platform, powered by Onward Intelligence, upgrades your customers to a premium experience and unifies your tech stack. Our post-purchase intelligence layer enables brands to achieve balance in their CX decisions: generous when it helps build loyalty, vigilant when policies will be abused. more Checkout+ Customer Upgrade (Order Protection, Cashback & more) Returns experience Order tracking Order editing Onward intelligence
Increase revenue with your shipping protection program, and reduce damage, loss, and theft risks. Create your own shipping protection program with our app, Keep full control over premiums and set your own claims policy—no third-party provider required. (We are not an insurance company and do not underwrite plans.) Upsell digital products, offer order protection, and enhance checkout with upsells, including subscriptions. Experience seamless switching from other apps and start maximizing your revenue today. Try it now! Create your own shipping protection program with our app, Keep full control over premiums and set your own claims policy—no third-party provider required. (We are not an insurance company and do not underwrite plans.) Upsell digital products, offer order protection, and enhance checkout with upsells, including subscriptions. Experience seamless switching from other apps and start maximizing your revenue today. Try it now! more Cover lost & damaged shipments with digital product upsells in the cart Keep all protection fees and boost profits when claims are minimal Route protection fees back to your pocket & improve conversion rates Customize insurance pricing and style, with 24/7 support available No code added to your theme – user-friendly and seamless integration
Offer customers the option to pay an additional fee at checkout to protect their order. OrderProtect seamlessly integrates into your cart to enable e-commerce stores to offer customers the option to pay an additional fee to protect their order. Store owners keep all of the additional revenue to offset the costs, rather than paying a third party. (We are not an Insurance Company, and do NOT Underwrite plans.) The app was developed by e-commerce store owners for other e-commerce stores to generate additional revenue and improve customer experience. OrderProtect seamlessly integrates into your cart to enable e-commerce stores to offer customers the option to pay an additional fee to protect their order. Store owners keep all of the additional revenue to offset the costs, rather than paying a third party. (We are not an Insurance Company, and do NOT Underwrite plans.) The app was developed by e-commerce store owners for other e-commerce stores to generate additional revenue and improve customer experience. more Offer Order Protection Generate Additional Revenue Easy to use Dashboard
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
All-in-one Platform for Returns & Exchanges, Shipping, and Tracking. Automate and customize your ops Your customers deserve a branded and seamless experience. Our platform enhances the customer journey—from shipping to tracking and returns—helping brands improve retention, increase conversions, and upsell value. All while streamlining operations through continuous experimentation, data collection, and a customized, autonomous AI Agent for complex tasks. Your customers deserve a branded and seamless experience. Our platform enhances the customer journey—from shipping to tracking and returns—helping brands improve retention, increase conversions, and upsell value. All while streamlining operations through continuous experimentation, data collection, and a customized, autonomous AI Agent for complex tasks. more Incentivize exchanges with Bonus Credit, Shop Now options, and Instant Exchanges Boost checkout conversion with continuous A/B testing of shipping fees + options Manage everything from one dashboard: sync, fulfill orders, and bulk print label Build shopper confidence with tracking and gain insights into customer behavior Automate and optimize your operations with Pango's Agentic Rule Engine.
Identify and turn trusted customers into repeat buyers. Eliminate abusers, resellers, and fraudsters Pinch is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This intelligence allows sellers to offer adaptive return policies. Trusted shoppers benefit from flexible options and personalized incentives, encouraging repeat purchases and loyalty. The platform deters return abuse by making it financially unrewarding. Pinch is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This intelligence allows sellers to offer adaptive return policies. Trusted shoppers benefit from flexible options and personalized incentives, encouraging repeat purchases and loyalty. The platform deters return abuse by making it financially unrewarding. more Identify trusted shoppers - True Customer Value Scoring, 360° Customer View Detect fraud and abuse - Device Intelligence, Geolocation and Link Analysis Build loyalty and deter abuse - Adaptive Policies, Workflow Automation Establish abuse baseline and the true cost of abuse - Analytics Dashboard Harness network intelligence - Consortium Data,Industry ML Models,Recommendation
Returns, Order Editing & Upsell - all in one platform PostCo unifies upsell, order editing, returns, EU withdrawal and exchanges in one platform. No more juggling siloed apps. Customize your cart and build upsell strategies that raise AOV at cart and checkout. Add order editing to cut support tickets. Offer seamless exchanges on your site with bonus credit, instant exchange, and flexible rules that keep revenue in store. All powered by one customer intelligence layer that knows your customer from first visit to return. PostCo unifies upsell, order editing, returns, EU withdrawal and exchanges in one platform. No more juggling siloed apps. Customize your cart and build upsell strategies that raise AOV at cart and checkout. Add order editing to cut support tickets. Offer seamless exchanges on your site with bonus credit, instant exchange, and flexible rules that keep revenue in store. All powered by one customer intelligence layer that knows your customer from first visit to return. more Reduce refunds with store credit, bonus incentives & instant exchanges Upsell at cart, checkout & during exchanges for higher order value Let customers edit their orders after checkout, no support needed Unlimited return rules and workflows to optimize your returns process Add an EU-compliant withdrawal button and portal to your store
Let customers raise returns and exchanges themselves. Fewer support emails, more revenue kept. QuickReturns runs returns and exchanges end-to-end. Customers raise a request in a branded portal, choose an exchange, store credit or a refund, and get automatic status updates. You set return windows, non-returnable items, reasons and fees per product or collection. Rules auto-approve, auto-refund and auto-issue credit so your team stops working a shared inbox. Its all in one app for all your Return & Exchange management. QuickReturns runs returns and exchanges end-to-end. Customers raise a request in a branded portal, choose an exchange, store credit or a refund, and get automatic status updates. You set return windows, non-returnable items, reasons and fees per product or collection. Rules auto-approve, auto-refund and auto-issue credit so your team stops working a shared inbox. Its all in one app for all your Return & Exchange management. more Branded self-service return & exchange portal Custom Return Policies, Exchange Management to Prevent Unwanted Returns Automate Every Step of the Return & Exchange Journey for Customers Store Credit & Back-to-Source Refunds for Fast, Flexible Returns Processing Return Labels & Reverse Pickup for Seamless Return and Exchange
We automate refunds, cut return costs and improve CX via global network of local carriers and hubs. Designed for high-volume brands, ReBound automates and controls your end-to-end return process for you. With 15+ years of experience working with leading global retailers, we know returns inside out. Connect your Shopify store to a network of 300+ local carriers and 40+ return hubs across NA, CA, EU, UK, and AU. Automate refunds, sync return data in real time and deliver a smooth customer experience while cutting costs and CS workload. Designed for high-volume brands, ReBound automates and controls your end-to-end return process for you. With 15+ years of experience working with leading global retailers, we know returns inside out. Connect your Shopify store to a network of 300+ local carriers and 40+ return hubs across NA, CA, EU, UK, and AU. Automate refunds, sync return data in real time and deliver a smooth customer experience while cutting costs and CS workload. more Access to ReBound. Full return management with no setup needed on your side. Free returns for select customers. Offer free returns to VIPs or loyalty members Block non-returnable items. Prevent returns of final sale or restricted items. Automated and instant refunds. Refunds trigger at drop-off or item scan at hub. Data & Status Sync. Import past data, keep returns tracking updated in Shopify.
Optimize your post-purchase experience, drive repeat sales, reduce costs, & build customer loyalty. Recura redefines your post-purchase experience, enhancing customer loyalty and driving consistent repeat business. Our Shop Again Protection secures your customers' purchases during transit and serves as an effective win-back strategy for your brand, rewarding them with credits towards their next purchase. Plus, build your own custom tracking portal, creating a fully branded experience. Install today! Recura redefines your post-purchase experience, enhancing customer loyalty and driving consistent repeat business. Our Shop Again Protection secures your customers' purchases during transit and serves as an effective win-back strategy for your brand, rewarding them with credits towards their next purchase. Plus, build your own custom tracking portal, creating a fully branded experience. Install today! more Nex-gen Shipping Protection Branded Tracking Portal with Upsells Drive Repeat Sales Reduce Costs Enhance Customer Experience
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more Increase profit at each touchpoint of the buyer journey. Increase exchange rates and decrease return rates with AI personalization AI-first customer service in one unified inbox. Both for desktop and mobile app. A full email and sms platform with shoppable email and AI persona targeting Increase conversion rates in your checkout flow with AI-driven A/B testing
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About Custom policies Apps for Shopify
Custom policies apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a custom policies app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best custom policies solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.