Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty. Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about shopper behavior with Insights
Custom policies Shopify Apps
Discover the best custom policies apps for your Shopify store. Compare features, pricing, and reviews to find the perfect solution.
Looking for the Top Custom policies Apps?
We've analyzed thousands of custom policies apps to identify the top performers based on ratings and install counts.
View Best Custom policies Apps
Protect your revenue by transforming refunds into exchanges with our return platform. Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. more Save sales and retain revenue with adaptable exchange options and store credit. Improve customer experience with industry-leading and convenient return options. Manage complexity and make smart decisions with returns intelligence.
Automate returns or exchanges with incentivized store credit and exchanges or upsell free returns. Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. more Instant replacements, exchanges, return label printing and more all rule based. Reduce shipping label cost with our upsell widget that you control the price of. Boost revenue with incentivized store credit and instant exchanges. No contracts or hidden fees, and no gated features. Keep all the widget revenue. Upsell products, manage subscription returns, and get deep analytics on returns.
Ditch shipping insurance apps & manage your own shipping protection program in-house as an upsell. Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an insurance company, and do NOT underwrite plans.) You keep 100% of what is collected, and route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout including subscriptions. Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an insurance company, and do NOT underwrite plans.) You keep 100% of what is collected, and route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout including subscriptions. more Offset the cost of lost & damaged shipments with digital products cart upsell. Keep all the shipping protection fees, and add margin when claims are low. Includes reporting, control on pricing, claims portal, 1 click refunds/reorders. Route insurance protection fees back to you & increase your conversion rate. Integrates: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud
All-inclusive solution for returns, exchanges & refunds It picks up where Shopify’s native return functions leave off. Additionally, you have the option to use the app’s returns portal, which is accessible under your shop domain. Customize the returns portal with your corporate identity and provide additional information for your customers. The automation options and rule-based creation of return labels simplify the handling of your returns. It’s worth taking a look at the app! It picks up where Shopify’s native return functions leave off. Additionally, you have the option to use the app’s returns portal, which is accessible under your shop domain. Customize the returns portal with your corporate identity and provide additional information for your customers. The automation options and rule-based creation of return labels simplify the handling of your returns. It’s worth taking a look at the app! more Workflows for the return options: exchange, voucher or refund. Creation of DHL, GLS or DPD return labels and return slips. Automatic creation of return labels based on rules like the value of the goods. Customizable public returns portal located under your shop-domain. Store your own return reasons and use them within the rules.
Increase revenue with your shipping protection program, and reduce damage, loss, and theft risks. Create your own shipping protection program with our app, keeping 100% of the premiums collected to boost order profits. Customize your claims policy without the need for a third-party insurance provider. (We are not an insurance company and do not underwrite plans.) Upsell digital products, offer order protection, and enhance checkout with upsells, including subscriptions. Experience seamless switching from other apps and start maximizing your revenue today. Try it now! Create your own shipping protection program with our app, keeping 100% of the premiums collected to boost order profits. Customize your claims policy without the need for a third-party insurance provider. (We are not an insurance company and do not underwrite plans.) Upsell digital products, offer order protection, and enhance checkout with upsells, including subscriptions. Experience seamless switching from other apps and start maximizing your revenue today. Try it now! more Cover lost & damaged shipments with digital product upsells in the cart Keep all protection fees and boost profits when claims are minimal Route protection fees back to your pocket & improve conversion rates Customize insurance pricing and style, with 24/7 support available No code added to your theme – user-friendly and seamless integration
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (90+ couriers), fully branded Delivery Tracking
AI-Automated return & exchange solution for brands to save time and recapture revenue on returns. Manage your returns & exchanges in one place with Pango's platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Generate shiping label and offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. Manage your returns & exchanges in one place with Pango's platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Generate shiping label and offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. more Self-service returns page and email notifications to increase satisfaction Smart return rules like returns window and non-returnable items to lower returns Automate quality assessment through AI powered evaluation of returned items Carrier and warehouse integration for quick&cheap package return and restocking Offer flexible refund & exchange options to recover lost revenue
Make returns and exchanges hassle-free to reduce costs, retain revenue, and drive customer loyalty. ParcelPanel Returns by Channelwill simplify the returns process to turn returns into exchanges upsell and store credits. The value and benefits include measurable returns of cost savings, improved returns and exchanges management efficiency, actionable returns insights, and driving customer loyalty. ParcelPanel Returns by Channelwill simplify the returns process to turn returns into exchanges upsell and store credits. The value and benefits include measurable returns of cost savings, improved returns and exchanges management efficiency, actionable returns insights, and driving customer loyalty. more Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status
Identify and turn trusted customers into repeat buyers. Eliminate abusers, resellers, and fraudsters Pinch is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This intelligence allows sellers to offer adaptive return policies. Trusted shoppers benefit from flexible options and personalized incentives, encouraging repeat purchases and loyalty. The platform deters return abuse by making it financially unrewarding. Pinch is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This intelligence allows sellers to offer adaptive return policies. Trusted shoppers benefit from flexible options and personalized incentives, encouraging repeat purchases and loyalty. The platform deters return abuse by making it financially unrewarding. more Identify trusted shoppers - True Customer Value Scoring, 360° Customer View Detect fraud and abuse - Device Intelligence, Geolocation and Link Analysis Build loyalty and deter abuse - Adaptive Policies, Workflow Automation Establish abuse baseline and the true cost of abuse - Analytics Dashboard Harness network intelligence - Consortium Data,Industry ML Models,Recommendation
Upsell premium services at checkout: increase AOV and improve customer experience ProtectMyOrder enables merchants to upsell premium services at checkout. Sell services such as shipping protection, carbon neutral shipping and free returns. You keep 80% of the upsell revenue and handle all claims yourself. ProtectMyOrder enables merchants to upsell premium services at checkout. Sell services such as shipping protection, carbon neutral shipping and free returns. You keep 80% of the upsell revenue and handle all claims yourself. more With 9 clicks, start selling premium services like package protection Show to 50% of site traffic to see impact on conversion rate Customise everything: pricing, titles, text and images
Branded returns portal to retain & upsell revenue on your returns with exchanges & more. PostCo is an all-in-one automated returns centre for brands to retain and upsell revenue on returns. With our seamless exchange experience, customers can easily exchange for any items at any price across your entire product catalogue! Recapture lost revenue with bonus credit on exchanges to discourage refunds, instant exchange and various retention rules. Optimize the entire returns process with our unlimited workflows, automated label generation, end-to-end notifications and more. PostCo is an all-in-one automated returns centre for brands to retain and upsell revenue on returns. With our seamless exchange experience, customers can easily exchange for any items at any price across your entire product catalogue! Recapture lost revenue with bonus credit on exchanges to discourage refunds, instant exchange and various retention rules. Optimize the entire returns process with our unlimited workflows, automated label generation, end-to-end notifications and more. more Reduce refunds with bonus credit, instant exchange & more Earn extra revenue by allowing exchanges for higher-value items Automate shipping labels for domestic & international returns Unlimited policy rules & workflows to optimize your returns process Dive deeper into your returns through customer insights & analytics
Turn warranty claims from an expense to income. We made Propair after selling over million of furniture online. Warranty claims and damaged items were a massive bottleneck for us (selling furniture is not easy). After three years of error, tweaks in plans, and testing many different approaches to satisfy customers while keeping costs low, we built the perfect process that provides exceptional customer satisfaction while turning warranty claims around from a business expense to a business income. We made Propair after selling over million of furniture online. Warranty claims and damaged items were a massive bottleneck for us (selling furniture is not easy). After three years of error, tweaks in plans, and testing many different approaches to satisfy customers while keeping costs low, we built the perfect process that provides exceptional customer satisfaction while turning warranty claims around from a business expense to a business income. more Built by furniture founders for furniture founders Handle the claims in-house, or let us handle them for you Complete control of warranty packages.
Protect+ Package Protection: Secure Shipping, Simplified Protect+ shields your customers' orders from loss, damage, or theft during transit. For a small premium at checkout, they can easily safeguard their purchases, knowing we'll handle any issues. If something goes wrong, we quickly replace the item directly from your store—no hassle, just a seamless solution. Give customer confidence and satisfaction while turning potential headaches into added value with Protect+. Protect+ shields your customers' orders from loss, damage, or theft during transit. For a small premium at checkout, they can easily safeguard their purchases, knowing we'll handle any issues. If something goes wrong, we quickly replace the item directly from your store—no hassle, just a seamless solution. Give customer confidence and satisfaction while turning potential headaches into added value with Protect+. more Checkout Extensibility - Have our widget in your cart or checkout, seamlessly. Quick Resolutions - Resolution times under one hour, typically. Performance Optimized - Tested and quality checked for order conversion & speed.
Manage RTOs, Returns and Exchanges effortlessly with QuickReturns. QuickReturns is the ultimate all-in-one returns & exchanges Solution, seamlessly handling all your returns and exchanges, RTOs, and refunds. Effortlessly manage return and exchange requests, inventory updates, and customize policies, refunds, and return fees. Generate automatic return labelss, set unlimited returns & exchanges reasons, and send notifications for returns and exchanges—all within a feature-rich return portal designed to simplify post-purchase operations. QuickReturns is the ultimate all-in-one returns & exchanges Solution, seamlessly handling all your returns and exchanges, RTOs, and refunds. Effortlessly manage return and exchange requests, inventory updates, and customize policies, refunds, and return fees. Generate automatic return labelss, set unlimited returns & exchanges reasons, and send notifications for returns and exchanges—all within a feature-rich return portal designed to simplify post-purchase operations. more Customizable branded return portal, Email Notifications Flexible Refund options that help to recover revenue RTOs management & Get actionable insights with return reasons Increase revenue with in-store return, promoted store credit and smart exchange Smart return rules for return windows and non-returnable items to lower returns
We manage your online returns, taking your customer experience to the next level. The ReBound Returns app gives you access to an all-in-one return solution blending advanced returns software with efficient reverse logistics. Improve customer experience with our easy-to-use portal, access a wide range of shipping carriers, and leverage international warehouses for global reach. Get actionable insights from data on your returns and their sustainability impact. Save costs, boost satisfaction and reduce carbon footprint with Rebound Returns. The ReBound Returns app gives you access to an all-in-one return solution blending advanced returns software with efficient reverse logistics. Improve customer experience with our easy-to-use portal, access a wide range of shipping carriers, and leverage international warehouses for global reach. Get actionable insights from data on your returns and their sustainability impact. Save costs, boost satisfaction and reduce carbon footprint with Rebound Returns. more Easy plug-and-play setup in minutes, no development needed. Sync fulfilled orders to ReBound for easy returns and CS assistance. Real-time return sync. Your returns created in Shopify instantly.
Optimize your post-purchase experience, drive repeat sales, reduce costs, & build customer loyalty. Recura redefines your post-purchase experience, enhancing customer loyalty and driving consistent repeat business. Our Shop Again Protection secures your customers' purchases during transit and serves as an effective win-back strategy for your brand, rewarding them with credits towards their next purchase. Plus, build your own custom tracking portal, creating a fully branded experience. Install today! Recura redefines your post-purchase experience, enhancing customer loyalty and driving consistent repeat business. Our Shop Again Protection secures your customers' purchases during transit and serves as an effective win-back strategy for your brand, rewarding them with credits towards their next purchase. Plus, build your own custom tracking portal, creating a fully branded experience. Install today! more Nex-gen Shipping Protection Branded Tracking Portal with Upsells Drive Repeat Sales Reduce Costs Enhance Customer Experience
Elevate your shopper experience with premium support, returns, order tracking & package protection. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection. more Elevate your checkout experience with Redo return coverage. Reduce refunded revenue and take complete control of your return experience. AI customer service in one unified inbox. Both for desktop and mobile app. Let customers serve themselves with self-service chat workflows & order actions. Turn your order tracking emails into an upsell driving branded experience.
Providing your customers with a faster refund and returns experience Introducing Refundid, your trusted return solution. Simplify returns with instant refunds and exchanges (AU & US only), plus normal refunds, exchanges, and credits. No more waiting—offer swift resolutions and real-time analytics to reduce return rates. Refundid automates label generation and integrates with carriers for seamless operations. Gain insights, optimise operations, and elevate the customer experience with Refundid. Unlock seamless returns now. Introducing Refundid, your trusted return solution. Simplify returns with instant refunds and exchanges (AU & US only), plus normal refunds, exchanges, and credits. No more waiting—offer swift resolutions and real-time analytics to reduce return rates. Refundid automates label generation and integrates with carriers for seamless operations. Gain insights, optimise operations, and elevate the customer experience with Refundid. Unlock seamless returns now. more View all incoming returns made through Refundid Access reports that display your return data in real-time Approve or decline returns and restock them back to their original location Build out rules that match your stores returns policy
RetJet is a platform that facilitates and automates the handling of returns, exchanges, complaints. RetJet simplifies the return process for e-commerce merchants, helping build customer satisfaction and retention. With an intuitive return portal, RetJet makes it easy for customers to initiate returns, while merchants save time and reduce costs with automated workflows. Ideal for Shopify stores that want to streamline returns, improve user experience and build customer trust and loyalty, driving repeat purchases. No coding needed, just seamless returns management. RetJet simplifies the return process for e-commerce merchants, helping build customer satisfaction and retention. With an intuitive return portal, RetJet makes it easy for customers to initiate returns, while merchants save time and reduce costs with automated workflows. Ideal for Shopify stores that want to streamline returns, improve user experience and build customer trust and loyalty, driving repeat purchases. No coding needed, just seamless returns management. more Intuitive Return Portal: easy-to-use portal for quick returns and shipment. Automated Return Workflows: save time with automated return processing. Customizable Return Policies: tailor policies to meet store-specific needs. Analytics & Insights: get insights to reduce returns and improve decisions. Package Identification: identify packages easily by shipment number.
Related Categories
About Custom policies Apps for Shopify
Custom policies apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a custom policies app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best custom policies solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.