RetJet is a platform that facilitates and automates the handling of returns, exchanges, complaints. RetJet simplifies the return process for e-commerce merchants, helping build customer satisfaction and retention. With an intuitive return portal, RetJet makes it easy for customers to initiate returns, while merchants save time and reduce costs with automated workflows. Ideal for Shopify stores that want to streamline returns, improve user experience and build customer trust and loyalty, driving repeat purchases. No coding needed, just seamless returns management. RetJet simplifies the return process for e-commerce merchants, helping build customer satisfaction and retention. With an intuitive return portal, RetJet makes it easy for customers to initiate returns, while merchants save time and reduce costs with automated workflows. Ideal for Shopify stores that want to streamline returns, improve user experience and build customer trust and loyalty, driving repeat purchases. No coding needed, just seamless returns management. more Intuitive Return Portal: easy-to-use portal for quick returns and shipment. Automated Return Workflows: save time with automated return processing. Customizable Return Policies: tailor policies to meet store-specific needs. Analytics & Insights: get insights to reduce returns and improve decisions. Package Identification: identify packages easily by shipment number.
Custom policies Shopify Apps
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Turn refunds into exchanges and store credit. Return portal built for European brands and carriers. Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued. EU 2023/2673 withdrawal form included. Start free and prove it on your own returns before you pay. Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued. EU 2023/2673 withdrawal form included. Start free and prove it on your own returns before you pay. more Replace return emails and spreadsheets with one branded return portal Let customers resolve returns, exchanges and claims themselves Shipping labels created and tracked automatically Require photos and comments on every claim before it reaches your team Offer an exchange or store credit before the refund is ever issued
Return Prime is a returns & exchanges platform for growing D2C brands. Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support. Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support. more Branded return portal that connects to your WMS, carriers and helpdesk Auto-approve or reject returns with rules on reason, product and return window. Decide when customers pay a price difference on exchanges, or waive it fully. Generate return labels, track shipments and send status updates automatically Recover revenue with exchanges, store credit and upsells inside the return flow.
Automate returns. Maximize revenue retention. Delight shoppers. Improve business efficiency. Return Rabbit turn returns into a delight for your shoppers, optimizing every step for exchanges to keep your revenue rolling. With a wide array of options for returns and exchanges, plus automatic shipping labels and detailed follow-up comms, we ensure a seamless, branded journey that feels just right. Get set up super quick with our white-glove onboarding, and we'll have you up and running in no time! Return Rabbit turn returns into a delight for your shoppers, optimizing every step for exchanges to keep your revenue rolling. With a wide array of options for returns and exchanges, plus automatic shipping labels and detailed follow-up comms, we ensure a seamless, branded journey that feels just right. Get set up super quick with our white-glove onboarding, and we'll have you up and running in no time! more Automate returns for exchange, store credit, or refund with a branded portal Pre-paid labels and tracking for major carriers around the world Exchange for higher, same, and lower priced products Proprietary exchange product recommendations and exchange incentives Actionable analytics & ROI-based reporting
ReturnBear is an end-to-end returns management solution for fashion brands selling internationally. ReturnBear helps make cross-border returns easy. We enable an Amazon-like experience for all brands that let's you give your customers a local return experience while reducing your operating effort and logistics costs. Our comprehensive returns software AND fully managed reverse logistics services helps you turn returns into revenue. ReturnBear helps make cross-border returns easy. We enable an Amazon-like experience for all brands that let's you give your customers a local return experience while reducing your operating effort and logistics costs. Our comprehensive returns software AND fully managed reverse logistics services helps you turn returns into revenue. more Save on return costs with local consolidation and return verification Easy drop-off and instant refunds to increase brand loyalty and retention Exchanges and store credit to keep revenue in your pocket Label and box free returns make your brand better for the environment.
Automate returns & exchanges with a branded self-service return portal for easy returns management. Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. more Product & variant exchange, gift returns, cancel order, store credit, and more. Flexible return reasons, follow-up questions, and image & video upload. Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits. Automatically generated pre-paid return shipping labels for tracking returns. Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
Automated returns and exchanges. From customer request, through approval, to refund and pickup. Automated returns and exchanges from start to finish. Customers submit requests through a branded portal that validates orders and queues them in your inbox. Approve in one click and the refund, courier pickup, and customer notifications fire automatically. What used to take 15 minutes per return takes 30 seconds. Built for stores that want returns out of email threads, spreadsheets, and 5 separate dashboards. Automated returns and exchanges from start to finish. Customers submit requests through a branded portal that validates orders and queues them in your inbox. Approve in one click and the refund, courier pickup, and customer notifications fire automatically. What used to take 15 minutes per return takes 30 seconds. Built for stores that want returns out of email threads, spreadsheets, and 5 separate dashboards. more Customers start their own returns on a page that looks like your store. One click approves the return and starts the refund automatically. Courier pickup gets booked on its own, no extra app to open. Pay back as cash, gift card, discount code, or direct to their bank. Set your own return rules: what comes back, when, and how.
Combat Fraud, Speed Up Returns, Reduce Overhead, Manage Warranties & Increase Working Capital Experience Returns Management the ReturnLogic way. Our Returns Platform simplifies returns complexity, helps deliver exceptional post-purchase shopper experiences, generates new revenue streams, and provides actionable insights to drive growth and profitability. Reduce overhead with our automated platform, reward your top-performing customers, minimize returns abuse, and gain actionable insights with analytics. Experience Returns Management the ReturnLogic way. Our Returns Platform simplifies returns complexity, helps deliver exceptional post-purchase shopper experiences, generates new revenue streams, and provides actionable insights to drive growth and profitability. Reduce overhead with our automated platform, reward your top-performing customers, minimize returns abuse, and gain actionable insights with analytics. more Provide exceptional, branded returns experience with simplified returns Optimize returns support through customizable automation Collect, analyze, and even export your returns data to gain insights Support customers after the end of a product's life with warranty capabilities Gain customer loyalty and increase revenue with ReturnGuard Return Protection
Automated Returns & Withdrawal-Button 2026 With easyReturns, you reduce manual work, create clear workflows, and turn returns into a competitive advantage. The app combines withdrawals, returns, exchanges, and label creation with rule-based automation. This allows you to offer a professional returns experience on your own shop domain. Supports Label creation for DHL, DPD, GLS and Internetmarke. With easyReturns, you reduce manual work, create clear workflows, and turn returns into a competitive advantage. The app combines withdrawals, returns, exchanges, and label creation with rule-based automation. This allows you to offer a professional returns experience on your own shop domain. Supports Label creation for DHL, DPD, GLS and Internetmarke. more Custom rules for returns, deadlines, and approvals EU Withdrawal-Button workflow for requirements from June 19, 2026 User management for your team without Shopify admin access Automatic return labels (DHL, DPD, GLS, Internetmarke) + return slip Portal & withdrawal-form in your corporate design on your shop domain
Manage returns and exchanges effortlessly with return label automation, custom branded Return Portal Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Return Portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. We provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience. Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Return Portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. We provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience. more Save Hours with Auto Return and Exchange Portal and Return Label Generation Retain Revenue by Promoting Refunds via Gift Cards and Store Credit Double Your Return Profits with AI Analytics and a Detailed Merchant Dashboard Keep Your Customers Updated with Emails About Their Return Requests and Labels Collect Upsell Amounts & Handling Charges for Exchanges.
Automate returns, exchanges, credit & EU withdrawal. Keep the sale with exchange first automation. Most returns end in a refund. ReturnZap changes that. Give customers a branded, self-serve portal that guides them toward exchanges and store credit. Set smart return policies that enforce themselves and automate shipping labels. Built in, compliant EU Withdrawal flows. ReturnZap acts as the hub that syncs your return data where it needs to be. Powerful enough for complex operations, simple enough to set up in hours. With analytics that surface return drivers and turn your data into decisions. Most returns end in a refund. ReturnZap changes that. Give customers a branded, self-serve portal that guides them toward exchanges and store credit. Set smart return policies that enforce themselves and automate shipping labels. Built in, compliant EU Withdrawal flows. ReturnZap acts as the hub that syncs your return data where it needs to be. Powerful enough for complex operations, simple enough to set up in hours. With analytics that surface return drivers and turn your data into decisions. more Convert refunds into exchanges or store credit - keep revenue in the business Smart return policies that enforce themselves - final sale, fraud rules and more Prepaid return labels worldwide, across major carriers, generated automatically Orchestrates your entire returns flow - connecting every tool in your stack Built-in analytics that surface return drivers and where revenue is being lost
Improve your post-sales experience. Turn returns and exchanges into a lever for loyalty and sales. Increase customer loyalty and increase recurring sales with Reveni. Provide an exceptional post-purchase journey with our tailored Return portal and Merchant dashboard, enhancing transparency, simplicity, and speed for returns and exchanges. Automate your RMA process and communications by defining policies, return reasons, and shipping methods. Reduce expenses and complaints while streamlining your operations, eliminating wait times and maximizing customer satisfaction. Increase customer loyalty and increase recurring sales with Reveni. Provide an exceptional post-purchase journey with our tailored Return portal and Merchant dashboard, enhancing transparency, simplicity, and speed for returns and exchanges. Automate your RMA process and communications by defining policies, return reasons, and shipping methods. Reduce expenses and complaints while streamlining your operations, eliminating wait times and maximizing customer satisfaction. more Branded easy-to-use return portal empowers customers for self-refunds/exchanges Customizable return methods based on location, transaction type & order amount Instructions sent automatically to ensure products are returned successfully Increased control over return and exchange processes with our dashboard Accept/reject returns and trigger refunds automatically
Self-service returns & exchanges with real-time tracking and flexible refunds Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers. Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers. more Branded self-service return & exchange portal for customers Approve, reject, or archive return requests with full control Refunds via exchange, store credit, gift cards Custom return rules, messages, appearance & multi-language labels Real-time return tracking with automated email notifications
Automate returns & exchanges. Convert refunds to revenue with self-service returns. Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations. Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations. more Self-service portal on your domain: branded, mobile-friendly, no login required. Shop App integration (US merchants): much more returns retained as revenue. Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation. Exchange-first flows: incentivize swaps and store credit over refunds.
Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more Package protection that gives your customers peace of mind at checkout Returns management software with AI verification, exchanges, and POS support Cash back loyalty discounts on the next purchase to bring customers back Order tracking to extend customer lifetime value and keep customers 10x engaged Instant claims resolution that saves time, support costs & customer frustration
Shipping Protection, Fully Under Your Control — Protect Orders, Keep Every Dollar of Revenue Sam Shipping Protection lets you run your own protection program, fully under your brand — no middlemen, no revenue sharing. Customers add protection at cart, checkout, or thank-you page for peace of mind against lost, damaged, or stolen orders. Full control over pricing, visibility, and claims, with automation built in. Multi-language and multi-currency supported. Sam is not an insurance provider — it's the tooling to run protection in-house. Sam Shipping Protection lets you run your own protection program, fully under your brand — no middlemen, no revenue sharing. Customers add protection at cart, checkout, or thank-you page for peace of mind against lost, damaged, or stolen orders. Full control over pricing, visibility, and claims, with automation built in. Multi-language and multi-currency supported. Sam is not an insurance provider — it's the tooling to run protection in-house. more Widget on cart, checkout & thank-you page — auto-add & auto-fulfill Keep 100% of revenue — no middlemen, no revenue sharing Granular targeting: show/hide by cart value, country; exclude by product Flexible pricing: fixed fee, order-value range, or percentage Self-serve claims portal — customers submit & track claims easily
Easily add and track serial numbers to your orders and inventory. Take control of your inventory with precise serial number tracking. Ditch the manual spreadsheets and keep an exact record of every high-value unit. Link a serial, IMEI, or lot code to each unit, auto-generated or imported by CSV. Set a warranty once per product; every unit gets its own start and expiry date as it ships. Customers register their purchase from your storefront, so you know who owns which unit. Built for electronics, medical, jewelry, firearms and e-bikes. Take control of your inventory with precise serial number tracking. Ditch the manual spreadsheets and keep an exact record of every high-value unit. Link a serial, IMEI, or lot code to each unit, auto-generated or imported by CSV. Set a warranty once per product; every unit gets its own start and expiry date as it ships. Customers register their purchase from your storefront, so you know who owns which unit. Built for electronics, medical, jewelry, firearms and e-bikes. more Link Serial Numbers, IMEIs, or Lot Codes to orders during fulfillment. Set a warranty once per product; every unit gets its own start and expiry date Let customers register their product from your storefront and see their cover Search any serial to see its owner, full unit history, and warranty status View the complete history of every serialized item in your inventory.
Add serial numbers automatically to your orders. An easy way to keep track of your serial numbers! Assigning serial numbers manually is time-consuming. SeriaLogic automates it for you! Automatically attach serial numbers to your orders upon fulfillment. You can pre-import your own numbers or generate them dynamically. Perfect for managing inventory, tracking batches, and handling warranty claims. Works seamlessly with Shopify and supports multi-location tracking. Save time, reduce errors, and stay organized. Assigning serial numbers manually is time-consuming. SeriaLogic automates it for you! Automatically attach serial numbers to your orders upon fulfillment. You can pre-import your own numbers or generate them dynamically. Perfect for managing inventory, tracking batches, and handling warranty claims. Works seamlessly with Shopify and supports multi-location tracking. Save time, reduce errors, and stay organized. more Automatically add serial numbers to your orders even with Shopify POS. Show your serial numbers on your store, user account, emails and packing slip. Add serials on creation, fulfilment, or manually — your choice Import serials, customize format, and optionally tie to locations Export your serial numbers to CSV
Boost revenue and trust with branded order guarantee, free returns, and instant resolutions. Take control of delivery issues, returns, and exchanges through a fully branded platform built to reinforce customer confidence. Manage lost, damaged, or missing orders from your dashboard while maintaining ownership of post-purchase policies. Branded tracking, self-service issue intake, and a customer-facing returns portal reduce friction and strengthen customer relationships. Each guaranteed order plants one tree and unlocks a $5 charitable donation chosen by your customer. Take control of delivery issues, returns, and exchanges through a fully branded platform built to reinforce customer confidence. Manage lost, damaged, or missing orders from your dashboard while maintaining ownership of post-purchase policies. Branded tracking, self-service issue intake, and a customer-facing returns portal reduce friction and strengthen customer relationships. Each guaranteed order plants one tree and unlocks a $5 charitable donation chosen by your customer. more Brand-owned order Guarantee Centralized delivery issue management Free returns and automated exchanges Branded tracking and claim experiences Purpose-driven customer engagement options
Expand revenue and secure orders with own custom shipping protection against damage, loss, and theft ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options. The app integrates seamlessly with Shopify, improving store operations and customer satisfaction. ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options. The app integrates seamlessly with Shopify, improving store operations and customer satisfaction. more Define customizable shipping protection fees at checkout for customers. Set exclusions for specific products or variants from the insurance widget. Fully integrated claims management system for seamless issue resolution. Digital insurance fulfillment with flexible status options after purchase. Seamless Shopify checkout extension for easy integration and usage.
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About Custom policies Apps for Shopify
Custom policies apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a custom policies app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best custom policies solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.