Redo
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Why Choose Redo?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Free
Free return portal software, Redo pays for customer return labels, Free order management software, Free claims management
Get Started FreeAI and Support
Consolidate your support channels, Live chat on site, Automated rules and workflows, FAQ pages, CSAT and Analytics
Choose PlanFulfillment
Fulfillment software, Auto Batch to optimize fulfillment speed, Auto Merge orders to save on costs, Bulk ship identical orders automatically
Choose PlanKey Features
- Advanced marketing capabilities
- Advanced sales capabilities
- Advanced support capabilities
- Advanced customer capabilities
Customer Reviews
REDO has been a lifesaver for our company. We initially started with them for their efficient return/exchange portal and the ease of use for our customers. We now use REDO for everything else that relates to shipping. The shipping rates are much lower than the previous company we were using which is the biggest win. REDO has automated a lot of the shipping process which also saves us time and money. Additionally, they offer great client support and are always willing to help us problem solve. We have especially enjoyed working with Alex, Hayden, Seth and Boston. They’re the best! The only downfall we have is that we didn’t start using them sooner:)
Overall okay - the support to get it set up was good (Jaxon) but the amount of fraudulent orders I have come through for $1.00 is insane. Reach out to support and all I'm told is "if they wouldn't do it with the cheapest item they'd do it with another item" Actually, in the last 7 years I didn't have this issue until your app was added, so I disagree.
I’ve been using Redo to handle our return process, and it’s made such a difference. Being a swimwear brand, returns used to be a bit of a headache especially for our US customers. Now, instead of customers having to sort out return labels, customers can manage everything directly through Redo. I’ve also noticed a lot more exchanges rather than returns since using the app, which has been amazing. Their customer support has been very quick to get back to me as well!
Redo has been a breath of fresh air for our customer service and returns. The team is easy to reach and so kind! We love all the new products they are rolling out. If you're tired of overpaying for other popular help desk programs, try Redo instead!
2 stars only for the nice team-members who I interact it. 0 stars for the actual product. Unless you live in the USA, I would avoid it. Certain premium features have been built only for American businesses. The rest of us, who aren't American are stuck with poor features. Furthermore, you should do your due diligence around their store credit function and how it interacts with Shopify credits and any 3rd party Credit apps you have. The Redo App has potential, but it needs significant improvements particularly for ANY business outside the USA.
Frequently Asked Questions
Shopify App Installs
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