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Navidium Returns & Exchanges
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Why Choose Navidium Returns & Exchanges?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Always Free
Up to 50 Total Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full Support + Onboarding
Get Started FreePay as you go
Unimited Total Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full Support + Onboarding, Fully automated workflows, Automated shipping label generation
Choose PlanBasic
Up to 500 Total Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full onboarding support
Choose PlanBasic Plus
Up to 1000 Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full onboarding support
Choose PlanScale
Up to 2000 Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Additional Plans Available!
Choose PlanPremium
Unlimited Returns, Unlimited Workflows, Storewide Exchanges, Branded customer portal, Automated shipping label generation, Instant exchanges, store credit, Dedicated Support + Free Onboarding
Choose PlanEnterprise
Unlimited returns, Return Protection widget, Unlimited Workflows, Storewide Exchanges, Branded customer portal, Automated shipping label generation, Dedicated Support + Free Onboarding, Instant exchanges, store credits, swaps
Choose PlanKey Features
- Advanced analytics capabilities
- Advanced customer capabilities
Customer Reviews
Excellent experience. The app works smoothly, and the features are very useful. I especially like how simple and intuitive the interface is.
Navidium has been BYFAR the best returns platform I've used so far. I love their pricing model and the level of customization they offer—features like exchanges for entirely different products (not just variants) are typically locked behind much more expensive plans. Their customer support has also been incredible. I have a complicated returns policy and have reached out many times with questions. Every interaction has been fast, helpful, responsive, and pleasant. In several cases, when a feature I needed wasn't available, their team even worked with their developers to create a custom solution (!!!) I've tried several other returns platforms, and I've been genuinely surprised by how much better my experience with Navidium has been compared to all of them. I can't recommend them highly enough!
We have used a lot of Navidium apps over the years, and they have always been awesome. They are quick to fix any issues we have and are very reasonably priced. They are also always open to any improvements or suggestions you may have. Marc and the team are awesome
As usual the Navidium team provided amazing support in getting us switched over and set up. Their team takes the time to get every detail right. The platform is way easier to use than our previous (more expensive) returns platform. We get more features and insight into our returns picture. Great experience, now the 2nd Navidium app we are using. Thanks team!
Navidium made onboarding effortless and integration seamless. Their team communicates quickly and clearly, and they’ve been exceptionally attentive to the customization our brand requires. The platform is intuitive, powerful, and built for real world workflows—exchanges, edge cases, and everything in between. We’ve streamlined operations without losing the human touch, and our customers feel and see the difference. Navidium isn’t just software. It’s a capable partner that helps you protect margin, improve CX, and run returns with confidence. -Catie @ AR
Frequently Asked Questions
Shopify App Installs
No new installs recorded in the last 12 weeks
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Navidium Returns & Exchanges Market Intelligence
Active Installs
19
Market Penetration
0.0%
of 4,786,323 active stores