Navidium Returns & Exchanges
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Why Choose Navidium Returns & Exchanges?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Always Free
Up to 50 Total Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full Support + Onboarding
Get Started FreePay as you go
Unimited Total Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full Support + Onboarding, Fully automated workflows, Automated shipping label generation
Choose PlanBasic
Up to 500 Total Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full onboarding support
Choose PlanBasic Plus
Up to 1000 Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Full onboarding support
Choose PlanScale
Up to 2000 Store Orders, All Features Included, Instant exchanges, store credit, Customizable customer Portal, Additional Plans Available!
Choose PlanPremium
Unlimited Returns, Unlimited Workflows, Storewide Exchanges, Branded customer portal, Automated shipping label generation, Instant exchanges, store credit, Dedicated Support + Free Onboarding
Choose PlanKey Features
- Advanced analytics capabilities
- Advanced customer capabilities
Customer Reviews
Navidium made onboarding effortless and integration seamless. Their team communicates quickly and clearly, and they’ve been exceptionally attentive to the customization our brand requires. The platform is intuitive, powerful, and built for real world workflows—exchanges, edge cases, and everything in between. We’ve streamlined operations without losing the human touch, and our customers feel and see the difference. Navidium isn’t just software. It’s a capable partner that helps you protect margin, improve CX, and run returns with confidence. -Catie @ AR
I spent weeks going over different return platforms - all of the big guys - and wasn't impressed with their customization features, pricing, and lack of features we needed for our small beauty tech business. The Navidium team was recommended in a Shopify Plus forum, and after demoing the platform, I knew this was going to be the right one for our business. The entire team has been incredibly helpful with onboarding, operations, updates, and is very pleasant to communicate with. I really feel like we have a custom system for our customers and business and it has saved us from needing to hire 2 additional agents to handle return volume in Q4 - huge! I recommend Navidium to anyone looking for an easy to navigate (for customers and agent) return management software. It has been almost 3 months for us and we are very happy.
Huge fan of this app and all that Navidium offers. Very helpful and timely support and the apps of course perform great. Thank you Navidium for building great tools!
Effective, easy to use, and a very responsive and accommodating dev team to support it all. Very satisfied with the Navidium suite of apps and services, they've become an integral part of our business. Show more
Frequently Asked Questions
Shopify App Installs
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