Your AI agent answers, acts on orders and sells. Your team steps in only when it matters. More than live chat: a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Lyro doesn’t just answer — it acts within your rules: order status, refunds, cancellations and order edits, in Shopify or any CRM via API. On your storefront Lyro also sells: it starts conversations on product pages, compares products and adds to cart. When a human steps in, your team sees the orders and live cart, and sends products, discounts or order updates from the Tidio inbox. More than live chat: a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Lyro doesn’t just answer — it acts within your rules: order status, refunds, cancellations and order edits, in Shopify or any CRM via API. On your storefront Lyro also sells: it starts conversations on product pages, compares products and adds to cart. When a human steps in, your team sees the orders and live cart, and sends products, discounts or order updates from the Tidio inbox. more Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app One AI agent that resolves support tickets and sells, not two separate tools Proactive AI on product pages: compares, recommends, and adds to cart Lyro Actions: refunds and order edits in Shopify or via API, on your rules Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Customer insights Shopify Apps
Enhance your Shopify store with the best Customer insights apps. Get insights on features, pricing, and user reviews for 2026.
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AI Chat on Web & WhatsApp, Broadcast Personalized Offers, Cart Recovery, 24/7 Support & Engagement Ulai is an AI-powered WhatsApp & web commerce platform that automates customer journeys from cart to conversion. Personalized product recomendation, Broadcast campaigns at scale, recover abandoned carts, convert COD to prepaid, and send real-time replies in 100+ language . Built for D2C brands, Ulai boosts conversions, AOV, and retention. Go live in minutes with native Shopify integration. No code, no hassle just Results. Power your revenue with Ulai’s smart conversational commerce engine. Ulai is an AI-powered WhatsApp & web commerce platform that automates customer journeys from cart to conversion. Personalized product recomendation, Broadcast campaigns at scale, recover abandoned carts, convert COD to prepaid, and send real-time replies in 100+ language . Built for D2C brands, Ulai boosts conversions, AOV, and retention. Go live in minutes with native Shopify integration. No code, no hassle just Results. Power your revenue with Ulai’s smart conversational commerce engine. more Broadcast high-converting WhatsApp campaigns, 2 way comunication & attribution Recover abandoned carts & convert COD to prepaid with Omni channel AI nudges 24/7 Customer support & Enagage in 100+ Langaugaes Go live and Engage with your customer in 15 minutes Track & Measure conversions, ROI and retention using deep AI analytics
Predictive AI Sales Agent — reads intent, closes sales, proves the ROI. Turn every browser into a buyer with Predictive AI Sales Intelligence. UpsellAgentsAI reads your shoppers' behavior — hover time, scroll depth, comparison browsing — and steps in at the exact right moment with personalized recommendations. Answers product questions live from your Shopify catalog. Handles order tracking, returns, and ticket creation. And every sale links back to the AI signal that closed it — right inside Shopify admin. See exactly what your AI earned. Turn every browser into a buyer with Predictive AI Sales Intelligence. UpsellAgentsAI reads your shoppers' behavior — hover time, scroll depth, comparison browsing — and steps in at the exact right moment with personalized recommendations. Answers product questions live from your Shopify catalog. Handles order tracking, returns, and ticket creation. And every sale links back to the AI signal that closed it — right inside Shopify admin. See exactly what your AI earned. more Predictive AI Sales Intelligence — reads intent and engages proactively Sales + Support in one AI — product discovery, order tracking, ticket creation Behavioral triggers — cart recovery, exit-intent, low-inventory assistance Every order attributed — see the AI signal that closed each sale in Shopify Customize Everything: Icons, color palettes, chat window, welcome message(s)
Shoppers hesitate? VanChat reads their hidden doubts and turns questions into orders, 24/7. VanChat is an AI chat bot and AI assistant built to close sales, not just answer questions. Like a virtual assistant with sales instincts, it learns from past chats what converts for each product. It reads between the lines, eases hidden doubts and recommends what similar buyers chose. It spots hesitant shoppers and steps in via pop up chat. As a multilingual AI chatbot (chatbot IA, chat IA), it replies in every language, with 24/7 live support and AI customer service in your online chat box. VanChat is an AI chat bot and AI assistant built to close sales, not just answer questions. Like a virtual assistant with sales instincts, it learns from past chats what converts for each product. It reads between the lines, eases hidden doubts and recommends what similar buyers chose. It spots hesitant shoppers and steps in via pop up chat. As a multilingual AI chatbot (chatbot IA, chat IA), it replies in every language, with 24/7 live support and AI customer service in your online chat box. more AI agent that learns from every chat what converts, product by product Chat support that reads between the lines and eases hidden doubts AI shopping assistant: product recommendations and deals for hesitant shoppers AI customer support & chat automation, 24/7: order tracking, returns, FAQs Set up in minutes: auto-learns catalog & policies; train with files, links
AI Chatbot (ChatGPT) that automates customer service & FAQs, recovers abandoned carts & grows sales. Verifast is an AI chatbot that automates customer service and grows sales for your Shopify store. Our ChatGPT-powered AI chat answers FAQs instantly, recovers abandoned carts, and delivers personalized product recommendations - 24/7 in 125 languages. AI Chat handles customer support & helpdesk queries across your website, WhatsApp, Instagram & email. Boost AOV with upsell & cross-sell flows. Seamlessly hand over to live chat when needed. Simple onboarding. Loved globally for awesome support Verifast is an AI chatbot that automates customer service and grows sales for your Shopify store. Our ChatGPT-powered AI chat answers FAQs instantly, recovers abandoned carts, and delivers personalized product recommendations - 24/7 in 125 languages. AI Chat handles customer support & helpdesk queries across your website, WhatsApp, Instagram & email. Boost AOV with upsell & cross-sell flows. Seamlessly hand over to live chat when needed. Simple onboarding. Loved globally for awesome support more Boost conversions and AOV through smart product recommendations with AI chatbot Recover abandonment carts with smart proactive interventions from AI sales bot Answer support queries, product FAQs like a live agent in all languages 24/7 Get AI Chat Insights on user intent, drop-offs, ad copy suggestions & SEO/GEO Omnichannel AI Agents - one chatbot for website, WhatsApp, Instagram & email
WhatsApp button to help customer engagement & support with GEO targeting numbers & tracking WhatsAppy makes it super easy to display a call to action button on your storefront which is highly customisable & offers an opening pre-filled message. The ability to add multiple numbers / agents & assign them to a country allows for a more tailored response to customer questions & support. Tracking the clicks of the button helps merchants see the locations of where questions are coming from, the devices used, & how many customers proceeded to send the message after clicking. WhatsAppy makes it super easy to display a call to action button on your storefront which is highly customisable & offers an opening pre-filled message. The ability to add multiple numbers / agents & assign them to a country allows for a more tailored response to customer questions & support. Tracking the clicks of the button helps merchants see the locations of where questions are coming from, the devices used, & how many customers proceeded to send the message after clicking. more Multiple numbers / agents with profile pictures GEO location numbers / agents specific to countries Opening messages for improved customer experience Tracking of WhatsApp Button clicks to monitor engagement of country and devices Customisation of the button from placement, icon size, colours, mobile, and more
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. more Branded Self-service widget,with Trackingmore API default, no extra tracking app AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales Manage the inbox tickets from multiple social media, Chat, Email in a help desk Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump Multi-store integration with support for customization of Fonts, FAQs, and Style
AI Chatbot, Live Chat & CRM for support and sales Wizybot is an AI chatbot and CRM helpdesk that unifies every chat into one smart inbox. Turn live chat, WhatsApp, Instagram, Facebook, email, and social into a single CRM view of your shoppers, then let AI Agents handle orders, refunds, FAQs, and recommendations in your brand's tone. Launch your chatbot in minutes, then unlock CRM-powered WhatsApp marketing to drive repeat purchases and boost retention, all in one smart CRM-driven inbox built to scale with your store. Wizybot is an AI chatbot and CRM helpdesk that unifies every chat into one smart inbox. Turn live chat, WhatsApp, Instagram, Facebook, email, and social into a single CRM view of your shoppers, then let AI Agents handle orders, refunds, FAQs, and recommendations in your brand's tone. Launch your chatbot in minutes, then unlock CRM-powered WhatsApp marketing to drive repeat purchases and boost retention, all in one smart CRM-driven inbox built to scale with your store. more AI Chatbot & Live Chat: resolve support in your brand's tone, 24/7 All-in-one CRM inbox: unify WhatsApp, email, chat, Instagram & more CRM-powered WhatsApp marketing: automated flows for sales and conversion AI chatbot recommendations: turn every chat into a conversion Chat & DM automation: AI replies to social comments instantly
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training. Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training. more One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email AI Chat takes actions: order tracking, returns, COD, discounts & stock checks AI customer support & customer service: product, sizing, shipping & FAQ answers AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat
WhatsApp marketing automation for D2C: AI flows, abandoned cart recovery, WhatsApp chat inbox Zoko connects your Shopify store to WhatsApp® for marketing, sales, support and automation. Run broadcast campaigns to segmented lists, set up abandoned cart recovery with automated flows, send order notifications, and handle conversations in a multi-agent shared inbox. Zoko's flow builder makes WhatsApp automation simple, and AI chatbots work directly with your Shopify data, so messages reach the right customer. Take WhatsApp calls, send voice notes and translate messages in real time. Zoko connects your Shopify store to WhatsApp® for marketing, sales, support and automation. Run broadcast campaigns to segmented lists, set up abandoned cart recovery with automated flows, send order notifications, and handle conversations in a multi-agent shared inbox. Zoko's flow builder makes WhatsApp automation simple, and AI chatbots work directly with your Shopify data, so messages reach the right customer. Take WhatsApp calls, send voice notes and translate messages in real time. more Customers browse your Shopify catalog and buy inside WhatsApp - no redirect Send WhatsApp campaigns using Shopify segments - purchases, tags, activity Whole team, one WhatsApp number - chats, calls, voice notes and live translation Recover carts, send post-purchase updates, upsells & retention - fully automated Answer customer questions with AI - your team steps in only when it matters
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About Customer insights Apps for Shopify
Customer insights apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a customer insights app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best customer insights solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.