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Customer insights Shopify Apps

Enhance your Shopify store with the best Customer insights apps. Get insights on features, pricing, and user reviews for 2026.

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We've analyzed thousands of customer insights apps to identify the top performers based on ratings and install counts.

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AI Chatbot to BOOST Sales & Conversions. Sell More Products Today Debales Sales AI Chatbot Agent helps guide your shoppers from browsing to buying, offering personalized product recommendations and handling customer questions seamlessly. Set up in just 5 minutes and customize its look and voice to match your brand. Enhance the shopping experience, increase sales, and free up your team with automated support. Debales Sales AI Chatbot Agent helps guide your shoppers from browsing to buying, offering personalized product recommendations and handling customer questions seamlessly. Set up in just 5 minutes and customize its look and voice to match your brand. Enhance the shopping experience, increase sales, and free up your team with automated support. more USA Located AI Servers and DATA SECURITY BOOST Sales using AI Chatbot =Increases CONVERSIONS & AVERAGE ORDER VALUE. INSTANT Customer AI Support: Resolves questions, reducing support tickets. Customizable EXPERT AI Chatbot : Matches your brand’s look Smart Branding: AI ensures every chat aligns with your brand’s voice.

5.0(Reviews)

Guide shoppers to the right products, automate support, and improve AI search visibility. Alhena helps brands turn product questions into confident purchases. Its AI shopping concierge guides discovery, recommends relevant products, answers pre- and post-purchase questions, and routes shoppers to your support team when needed. AI Visibility shows how products appear across AI search platforms and where to improve. Purpose-built for fashion, beauty, jewelry, and home brands. It works across chat and voice and integrates with your helpdesk. Connect your Shopify catalog to get started. Alhena helps brands turn product questions into confident purchases. Its AI shopping concierge guides discovery, recommends relevant products, answers pre- and post-purchase questions, and routes shoppers to your support team when needed. AI Visibility shows how products appear across AI search platforms and where to improve. Purpose-built for fashion, beauty, jewelry, and home brands. It works across chat and voice and integrates with your helpdesk. Connect your Shopify catalog to get started. more AI Shopping Concierge: helps brands convert on site, boosts AOV in real time. Voice AI: AI-powered voice support across phone channels and chat. AI Support Concierge: Help brands reduce service costs post-purchase experience AI Visibility: Helps brands get discovered in AI search engines in SKU-level. Embedded agents trained for fashion, beauty & more verticals next to products

5.0(Reviews)

Build interactive shopping experiences that engage and convert. Create with Anagram Studio and build AI-powered interactive experiences without writing a single line of code. Anagram helps turn your ideas into reality in just minutes. You can embed these experiences anywhere on your existing website to boost engagement and drive meaningful results. Whether your goal is to increase time on page, capture leads, or improve conversion rates, personalized experiences lead to better outcomes. Create with Anagram Studio and build AI-powered interactive experiences without writing a single line of code. Anagram helps turn your ideas into reality in just minutes. You can embed these experiences anywhere on your existing website to boost engagement and drive meaningful results. Whether your goal is to increase time on page, capture leads, or improve conversion rates, personalized experiences lead to better outcomes. more Provide personalized recommendations and comparisons Give shoppers instant answers directly on your product pages Store and manage all your product information in one place Find out what your customers are asking with insights and reports

5.0(Reviews)

Instant AI chatbot & shopping assistant - smart product picks, realtime answers, effortless support. Angle turns browsing into buying with real‑time AI chat. Shoppers ask, “Gift for a 5‑year‑old under $30?” and get instant, catalog‑perfect picks. The same assistant handles FAQs on shipping, returns, and more - cutting tickets and building trust. One‑click install, theme‑friendly widget, fully customizable. Drive conversions, raise AOV, and delight customers - in minutes. Angle turns browsing into buying with real‑time AI chat. Shoppers ask, “Gift for a 5‑year‑old under $30?” and get instant, catalog‑perfect picks. The same assistant handles FAQs on shipping, returns, and more - cutting tickets and building trust. One‑click install, theme‑friendly widget, fully customizable. Drive conversions, raise AOV, and delight customers - in minutes. more AI Chatbot Assistant: Engage shoppers 24/7, answer questions, drive sales. Personalized AI Recommendations: Increase AOV with smart suggestions. Instant FAQ Chatbot: Answers questions about shipping, returns, sizing & more. Conversion-Focused AI: Guide shoppers to checkout, reduce purchase friction. Effortless Setup: One-click install, adapts to your theme style.

5.0(Reviews)

AI Voice Agents, WhatsApp marketing, chatbots and omnichannel helpdesk to drive revenue without ads. Boost sales with AI Voice Agents that call shoppers to recover abandoned carts and confirm COD orders, plus WhatsApp abandoned cart recovery, subscribers, upselling/cross-selling, and converting cash on delivery to prepaid. Run chatbot campaigns to collect customer data, recommend products, and create a WhatsApp shop. Omnichannel support inbox brings voice, WhatsApp, Instagram and Messenger together to engage customers, automate queries, and assist with additional purchases. Boost sales with AI Voice Agents that call shoppers to recover abandoned carts and confirm COD orders, plus WhatsApp abandoned cart recovery, subscribers, upselling/cross-selling, and converting cash on delivery to prepaid. Run chatbot campaigns to collect customer data, recommend products, and create a WhatsApp shop. Omnichannel support inbox brings voice, WhatsApp, Instagram and Messenger together to engage customers, automate queries, and assist with additional purchases. more AI Voice Agents call abandoned carts, answer questions and offer discounts Get WhatsApp Abandoned Cart, Segmented Broadcasts, Upsell & Cross-sell Campaigns Install Spin The Wheel & Exit Popups To Build WhatsApp, Voice, SMS Subscribers Integrate Chatbots into Marketing & Support campaigns to drive more sales Collect reviews on WhatsApp and push to Judgeme, Stamped, Loox, Yotpo

4.6(Reviews)

Build an AI FAQ page, product FAQs & a knowledge base help center with live chat & instant answers BetterDocs helps you create AI-powered FAQ pages, product FAQs, documentation & a searchable knowledge base help center. Build a self-service support hub with FAQ groups, FAQ schema for SEO, instant answers & live chat via WhatsApp & Messenger. Use Magic AI Autowrite to generate FAQ & doc content, add images or videos, and track performance with analytics. Order tracking lets shoppers check delivery status themselves, so you answer fewer repetitive support tickets and resolve questions faster. BetterDocs helps you create AI-powered FAQ pages, product FAQs, documentation & a searchable knowledge base help center. Build a self-service support hub with FAQ groups, FAQ schema for SEO, instant answers & live chat via WhatsApp & Messenger. Use Magic AI Autowrite to generate FAQ & doc content, add images or videos, and track performance with analytics. Order tracking lets shoppers check delivery status themselves, so you answer fewer repetitive support tickets and resolve questions faster. more Create AI FAQ pages, product FAQs & help center docs with FAQ schema for SEO Build a searchable knowledge base help center with FAQ groups & instant answers Generate FAQs & documentation instantly with Magic AI Autowrite Support shoppers via live chat, WhatsApp & Messenger from one help desk Reduce support tickets with self-service docs, order tracking & analytics

4.9(Reviews)

AI sales agent that recommends products, sells & supports across Live Chat, WhatsApp & social bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation more AI sales agent answers questions and recommends products 24/7 Live Chat, WhatsApp, Instagram, Messenger & TikTok in one inbox AI uses your Shopify catalog, inventory & pricing for accurate answers Seamlessly hand over AI conversations to your human support team - full context AI Tagging captures customer intent for CRM & automation

5.0(Reviews)

Abandoned cart recovery, AI-powered WhatsApp marketing, automation, chatbot & omnichannel support BusinessOnBot helps ecommerce stores worldwide recover abandoned carts, automate WhatsApp marketing and deliver instant AI-powered customer support. Send WhatsApp broadcasts, drip automation and product catalogs via WhatsApp API. Our AI chatbot and live chat resolves queries across WhatsApp, Instagram, Email and web chat. Automate order updates, shipping alerts and payment confirmations. Run AI sales campaigns, win-back flows and segmented broadcasts. Manage all chats from one omnichannel inbox. BusinessOnBot helps ecommerce stores worldwide recover abandoned carts, automate WhatsApp marketing and deliver instant AI-powered customer support. Send WhatsApp broadcasts, drip automation and product catalogs via WhatsApp API. Our AI chatbot and live chat resolves queries across WhatsApp, Instagram, Email and web chat. Automate order updates, shipping alerts and payment confirmations. Run AI sales campaigns, win-back flows and segmented broadcasts. Manage all chats from one omnichannel inbox. more WhatsApp Marketing — Segmented broadcasts, drip campaigns & catalogs via API Abandoned Cart Recovery — Recover lost revenue & win-back via WhatsApp AI Sales & Support Chat — AI agents drive revenue & resolve queries 24/7 Order Updates — Real-time shipping, delivery & payment confirmations Omnichannel Inbox — WhatsApp, Instagram, Email & multi-agent support

5.0(Reviews)

AI agent for your store. It answers shoppers, places orders, and hands off to your team. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. more Instant answers: Replies to shoppers in their language from your site and docs Product search: Finds items by text or photo and adds them to the cart in chat Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger After the sale: Tracks orders and drafts exchanges for a human to approve first Human handoff: Your team takes over in the Helpdesk and sees shopper orders

4.9(Reviews)

Add a chatbot to your store with a few clicks. Improve your customer engagement and conversion. ChatBot.com is a no-code platform that lets you answer popular support questions 24/7, create a personalized store experience, and boost your sales. Thanks to the ecommerce-specific features, the chatbot can improve your store engagement – visitors can use it to easily search for products in your store and get personalized product recommendations in chat. Plus, ChatBot.com lets you streamline your post-sales experience as customers can use the bot to check their order status anytime they need. ChatBot.com is a no-code platform that lets you answer popular support questions 24/7, create a personalized store experience, and boost your sales. Thanks to the ecommerce-specific features, the chatbot can improve your store engagement – visitors can use it to easily search for products in your store and get personalized product recommendations in chat. Plus, ChatBot.com lets you streamline your post-sales experience as customers can use the bot to check their order status anytime they need. more Integrate ChatBot.com with Shopify in a few simple clicks Use a customizable Shopify bot template Send custom greetings to website visitors Display personalized products recommendations in the chat Customize your Chat Widget to make it consistent with your store

5.0(Reviews)

Chat & sell directly on your store with the assistance of AI and automation. Unlimited channels & messages. Mobile app on iOS and Android. Plus, 24/7 in-app support for all users. A turn-key AI customer service solution that adapts to any business, running within clicks! Unlimited channels & messages. Mobile app on iOS and Android. Plus, 24/7 in-app support for all users. A turn-key AI customer service solution that adapts to any business, running within clicks! more Unify all conversations, customers, orders, and product catalogues. Access complete customer context, order history, and activity details. Enable direct sales via everyday messaging apps, converting visitors into leads. Ensure timely, personalized customer service and increase productivity.

1.0(Reviews)

Chat Buttons : WhatsApp, Facebook Messenger, Telegram, Instagram, Phone, Email, Tiktok and more Chatpop is your all-in-one solution for customer communication, allowing them to chat with you via WhatsApp, Facebook Messenger, SMS, email, phone, Instagram, TikTok, Telegram, and more. Enhance accessibility with phone buttons, Call Now options, and click-to-call widgets.Increase sales conversions, generate leads, and improve client support with Chatpop versatile live chat button. Chatpop is your all-in-one solution for customer communication, allowing them to chat with you via WhatsApp, Facebook Messenger, SMS, email, phone, Instagram, TikTok, Telegram, and more. Enhance accessibility with phone buttons, Call Now options, and click-to-call widgets.Increase sales conversions, generate leads, and improve client support with Chatpop versatile live chat button. more Close sales via WhatsApp chat, Facebook Messenger, Phone Call , TikTok Customize chat widget's color, position, icons, and welcome messages. Display WhatsApp icon & chat buttons on mobile & desktop

0.0(Reviews)

Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it. No time to chat and sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. Powered by advanced models, AI chatbot answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from an all-in-one AI helpdesk inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever. No time to chat and sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. Powered by advanced models, AI chatbot answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from an all-in-one AI helpdesk inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever. more Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales agent Helpdesk & checkout chat: Answer from FAQ page to checkout in any language Sales automation: Send proactive targeted messages based on visitor behavior Helpdesk: Create a help center to empower customers to find answers on their own Mobile app: Keep track with all inbox from your devices anywhere, anytime

4.9(Reviews)

Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place more Access Shopify cart, orders, coupons data & more through live chat support inbox AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7 Mobile apps for iOS & Android to live chat and provide customer support anywhere Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email Canned responses saved replies & FAQ for better live chat customer support

4.9(Reviews)

Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API Send marketing messages for sales with the highest open rate via WhatsApp API. Send abandoned cart recovery messages through WhatsApp business automatically and increase your conversion rate. Sending order notifications and Shipping confirmation increase trust. Verify COD orders before fulfilling the order. Collect Reviews from apps like Loox, Judge.me, Google reviews etc. Send marketing messages for sales with the highest open rate via WhatsApp API. Send abandoned cart recovery messages through WhatsApp business automatically and increase your conversion rate. Sending order notifications and Shipping confirmation increase trust. Verify COD orders before fulfilling the order. Collect Reviews from apps like Loox, Judge.me, Google reviews etc. more Send automation, marketing & abandoned cart recovery via WhatsApp API WhatsApp button for chat and share with ability to customise and one click setup Connect your existing WhatsApp business app number Collect reviews from your Loox / Google / Judge.me / Trust reviews Automated WhatsApp automation order confirmation, shipping and COD verification

5.0(Reviews)

Fully custom AI chatbot assistant to boost conversions, drive profit, and eliminate support tickets Conversagent is an AI-powered chatbot designed to boost sales and support. Acting as your store's 24/7 concierge, it engages shoppers with intelligent, human-like conversations that reflect your brand voice. Built by AI and chatbot experts, it learns from your store to personalize each interaction: answering questions, recommending products, and converting leads even when your team is offline. With Conversagent, your store never sleeps and your chat bot never stops selling. Conversagent is an AI-powered chatbot designed to boost sales and support. Acting as your store's 24/7 concierge, it engages shoppers with intelligent, human-like conversations that reflect your brand voice. Built by AI and chatbot experts, it learns from your store to personalize each interaction: answering questions, recommending products, and converting leads even when your team is offline. With Conversagent, your store never sleeps and your chat bot never stops selling. more 24/7 AI chatbot that answers questions, supports customers and boosts sales Launch your AI sales & support chatbot in minutes ... no coding needed Fully customizable & on brand: easily align AI with your brand’s voice and tone Multi-Language AI Support: chat with shoppers in their preferred language Analytics & Insights: Actionable chat data to optimize sales & product strategy

4.9(Reviews)

For Enterprise brands that have to be sure: Convi answers all topics based on store knowledge. The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first. The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first. more Answer customers' questions instantly using AI trained on your store's own data. In Shopify Sidekick, fix unanswered questions and conflicting answers with FAQs. One Assistant across chat, WhatsApp, Instagram, Messenger and email. Let AI handle first-line support; escalate complex issues to your team's inbox. Support your global customers by chatting in multiple languages automatically.

5.0(Reviews)

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. more Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ... Easy AI bots to human handover when AI falls short Dedicated FAQ builder that feeds AI Agents to build powerful chatbots Custom-trained AI agent to respond to customers as if they're part of your team Ready-to-use multichannel AI Agent that just need you to hit "publish"

4.0(Reviews)

Smart sale chatbot with instant order tracking. Boost sales with automated customer support. CWILL AI Chat is a smart Shopify live chat app that never sleeps. Boost customer satisfaction with instant responses and real-time Shopify inbox management. Handle FAQs about products, shipping, and store policies automatically with AI-powered Shopify AI sales agent. Deep Shopify integration gives instant access to order tracking and inventory. Stop losing customers to slow replies—CWILL AI Chat is your perfect Shopify support chat assistant that drives sales 24/7. CWILL AI Chat is a smart Shopify live chat app that never sleeps. Boost customer satisfaction with instant responses and real-time Shopify inbox management. Handle FAQs about products, shipping, and store policies automatically with AI-powered Shopify AI sales agent. Deep Shopify integration gives instant access to order tracking and inventory. Stop losing customers to slow replies—CWILL AI Chat is your perfect Shopify support chat assistant that drives sales 24/7. more Auto Order Tracking - Real-time shipping updates & reduce repetitive inquiries Smart AI Customer Chat provides instant answers for products & orders Boost Sales with AI - Smart product suggestions help customers find what they ne Integrated with CWILL Returns: shoppers track & submit returns right in chat Integrated with CWILL Product Review: show ratings & collect reviews in chat

4.8(Reviews)

Turn store visitors into buyers with an AI shopping agent, WhatsApp order updates and photo reviews. Dejor gives your store an AI shopping agent that learns your products, policies and FAQs, then answers shoppers in real time. It recommends and compares products, helps pick the right variant and adds items to the cart. After checkout, customers get WhatsApp order confirmations, shipping updates and broadcasts. Collect photo reviews with star ratings on product pages. When a chat needs a person, your team takes over in one inbox with the full conversation, so nothing gets repeated. Dejor gives your store an AI shopping agent that learns your products, policies and FAQs, then answers shoppers in real time. It recommends and compares products, helps pick the right variant and adds items to the cart. After checkout, customers get WhatsApp order confirmations, shipping updates and broadcasts. Collect photo reviews with star ratings on product pages. When a chat needs a person, your team takes over in one inbox with the full conversation, so nothing gets repeated. more AI shopping chatbot that recommends products, compares options, and adds to cart WhatsApp order notifications and shipping updates via WhatsApp Business API WhatsApp abandoned cart recovery and broadcast campaigns Photo product reviews with star ratings on your product pages One inbox for AI chatbot and your team, with human handoff and order context

0.0(Reviews)

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About Customer insights Apps for Shopify

Customer insights apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.

When choosing a customer insights app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.

The apps listed on this page represent some of the best customer insights solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.