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Richpanel: AI Customer Support

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Managed by StoreCensus • Not verified
AI agents that resolve support tickets end to end, across email, chat and social, 24/7. Richpanel puts AI agents on your team that resolve repetitive tickets end to end, not just deflect them. The AI reads each conversation, looks up the order and acts: order status, returns, refunds, cancellations and subscription changes. It learns your store's policies and tickets, replies in your brand voice, and hands off to your team when needed. Manage email, chat, social, SMS and phone in one inbox with Shopify context. White-glove migration from Zendesk, Gorgias, Help Scout and Gladly. Richpanel puts AI agents on your team that resolve repetitive tickets end to end, not just deflect them. The AI reads each conversation, looks up the order and acts: order status, returns, refunds, cancellations and subscription changes. It learns your store's policies and tickets, replies in your brand voice, and hands off to your team when needed. Manage email, chat, social, SMS and phone in one inbox with Shopify context. White-glove migration from Zendesk, Gorgias, Help Scout and Gladly. more AI agents resolve order, return, refund & subscription tickets end to end Manage email, chat, Facebook, Instagram, SMS & phone from one inbox Trained on your store's policies, past tickets & brand voice Integrate your stack: act on data from your favorite apps in the inbox Measure & improve: QA, insights & agent coaching from your support data
4.8
107 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

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Why Choose Richpanel: AI Customer Support?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

PRO

$89 / month or $828/year and save 22%

Email, Phone, Chat, Facebook, Instagram, AI Employees: Sidekick AI, Connect up to 2 Stores, Customer Support Reports

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PRO MAX

$119 / month or $1,188/year and save 17%

Everything in PRO, and:, SMS channel, Social Media AI, Customer Satisfaction Surveys, Multiple Brands

Choose Plan

Key Features

  • AI agents that resolve support tickets end to end, across email, chat and social, 24/

Customer Reviews

4.8
107 reviews
Anonymous
2026-06-16

No review text provided.

Anonymous
2026-04-26

No review text provided.

Anonymous
2026-04-23

User friendly, saves time. Unmatched support. We have tried all other tools available and they do not come close to Richpanel.

Anonymous
2026-02-16

RichPanel is our helpdesk. I hadn't heard of it until September when I stepped into a new role. Their team has been absolutely incredible to work with - quick responses when we need them for literally ANY reason at all! Most recently they assisted me in setting up web hooks for reporting purposes making my day to day SO much easier! The platform is very user friendly, a lot of AI Capabilities within the platform which allowed me to improve self service ratings from 25% to 74% with just a couple hours of focus! Highly recommend!

Anonymous
2026-02-06

Amazing Platform! We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing! The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their team was super responsive on Slack to help us out. They even setup all the key macros and automations that we had on Commslayer and trained our team leads and agents on the key tools/functionality. Great software and great team to work with. We spoke with basically every helpdesk before committing to a big migration like this, and Richpanel came out on top in many ways, and I'm glad we did it, because it's worked out very nicely for us. Highly recommend!

Frequently Asked Questions

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 483
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Richpanel: AI Customer Support Market Intelligence

Active Installs

3,168

Market Penetration

0.1%

of 4,786,323 active stores