Fin for Ecommerce and Intercom are built to deliver perfect customer experiences. Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox. Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox. more Fin helps shoppers discover products, answer questions, & resolve order queries One conversation, shopping and support in a single experience Edit shipping info, issue refunds, and create orders without leaving Intercom Multi-store support: connect all Shopify stores to one workspace in minutes Track Shopify events and use customer data to send targeted messages
Chat Shopify Apps
Enhance your Shopify store with the best Chat apps. Get insights on features, pricing, and user reviews for 2026.
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New! On-Brand AI Chatbot for Your Existing Stack | Powered by Knowledge Graph & ChatGPT Shopify AI Chatbot: Flyweight (FLY) brings a dynamic personality and product knowledge to your store. Use the power of conversational AI within our Shopify app. Use our chatbot builder to set up the chatbot in one click and deliver ChatGPT-powered, personalized support using store content with the latest ai tools. Add a Shopify chatbot to boost sales, reduce support costs and enhance the customer experience. Download our chatbot app from Shopify app store and benefit from these features. Shopify AI Chatbot: Flyweight (FLY) brings a dynamic personality and product knowledge to your store. Use the power of conversational AI within our Shopify app. Use our chatbot builder to set up the chatbot in one click and deliver ChatGPT-powered, personalized support using store content with the latest ai tools. Add a Shopify chatbot to boost sales, reduce support costs and enhance the customer experience. Download our chatbot app from Shopify app store and benefit from these features. more AI knows all your store's texts: pages, articles, products,.. (nightly refresh). Automatically detects the personality of your brand & can be fine-tuned. Fluent in English & 100+ languages | Powered by Leading Graph Tech & ChatGPT Chatbot based on Shopify store data and routings | GDPR & AI-Act compliant. NEW! Ticket & Mail AI in your stack: Gmail, Zoho, Outlook Web, Zendesk & Gorgias
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. more Enable Live chat widget and omnichannel box for social apps Instantly engage customers with live chat support feature All in one customer support dashboard. Manage all query with one platform Automate repetitive tasks & provide quick and seamless experience to customers Reporting and Analytics about the status of each and every conversation
Live chat with real-time visitor monitoring and A.I. Chatbots! Increase sales and improve support. Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features. Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features. more See visitors on your site in real-time and request to chat right from our app. Enable an A.I. Chatbot powered by ChatGPT for 24/7 support. Live chat with your customers from anywhere in the world with our mobile apps. Marketing popups to promote your products in engaging ways to boost conversions.
Turn one shopper into two: bring a friend into your store to decide together. Big purchases are rarely decided alone, and today that conversation leaves your store for a group chat. Friendzy keeps it on your storefront: a shopper sends one link, the friend lands on the same page live, and they browse, talk and share items together. Each keeps their own cart and checks out alone. Reward the invite with one of your discount codes: for the inviter, the friend, or both. Start with a share of shoppers, watch the joins, then raise it. Cart and checkout stay private. Big purchases are rarely decided alone, and today that conversation leaves your store for a group chat. Friendzy keeps it on your storefront: a shopper sends one link, the friend lands on the same page live, and they browse, talk and share items together. Each keeps their own cart and checks out alone. Reward the invite with one of your discount codes: for the inviter, the friend, or both. Start with a share of shoppers, watch the joins, then raise it. Cart and checkout stay private. more A friend arrives from one link, with no app or account to install Each shopper keeps their own cart and checks out alone Chat and share products side by side, without leaving your store Cart, checkout and account pages are never shared Start with a share of shoppers, then raise it when the numbers look good
Customer support, live chat, and AI helpdesk. Answer questions instantly and see which conversations Garrio is a customer support and live chat app designed for online stores. Answer customer questions across chat, email, and social channels, and manage support from one inbox. Garrio’s AI learns your products and brand voice from real conversations, helping you resolve questions instantly and reduce support workload. Need more than software? Garrio also offers a managed service option for teams that want 24/7 support coverage. Setup takes minutes with a simple install. Garrio is a customer support and live chat app designed for online stores. Answer customer questions across chat, email, and social channels, and manage support from one inbox. Garrio’s AI learns your products and brand voice from real conversations, helping you resolve questions instantly and reduce support workload. Need more than software? Garrio also offers a managed service option for teams that want 24/7 support coverage. Setup takes minutes with a simple install. more Answer customer questions across live chat, email, and social in one place Use AI trained on your products and brand voice to resolve support instantly Manage support faster with a unified inbox and ticket workflows AI managed knowledge base and FAQ built for you Optional managed support if you want Garrio to run support for you
Connect with your store visitors via popular messaging apps or a contact form. Get your button now. The GetButton widget takes website visitors directly to the messaging app such as Facebook Messenger, WhatsApp, Viber, Line, or even a contact form, and allows them to initiate a conversation with you. GetButton allows you to choose and combine one of 20+ buttons into one floating button, customize how it looks, such as size, color, image, and position, and add a greeting message to increase visibility and engagement. Plugs Right In: Installs in less than 60 seconds, and works on all themes. The GetButton widget takes website visitors directly to the messaging app such as Facebook Messenger, WhatsApp, Viber, Line, or even a contact form, and allows them to initiate a conversation with you. GetButton allows you to choose and combine one of 20+ buttons into one floating button, customize how it looks, such as size, color, image, and position, and add a greeting message to increase visibility and engagement. Plugs Right In: Installs in less than 60 seconds, and works on all themes. more 20+ messengers, email, phone, contact form, custom link, and more. Add a floating contact form to drive more leads and sales. Add a greeting message to increase visibility and engagement. Customize the button image size, color and positioning to better fit your theme.
Resolve orders, returns, and questions automatically with AI support built for growing businesses. A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed. A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed. more AI Resolution: AI fully resolves orders, returns, and WISMO without an agent AI Assist: AI gathers context and hands off to your team, reducing handle time Conversation History: Every email and chat in one view — no repeat explanations Native Email & Chat Support: Manage email and chat queries from one place Order Context: Automatically pulls Shopify order and shipping data into chat
Leading AI-powered conversational commerce platform for brands Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. more Helpdesk built for scale: Manage all customer conversations in one unified inbox Autonomous ticket resolution: AI Agent handles end-to-end support AI Shopping Assistant: Recommend products and guide shoppers in real time Unified commerce stack: 100+ integrations to power the full customer journey Actionable analytics: Turn customer conversations into insights to drive revenue
Achieve 24/7 sales automation & superior customer support with chatGPT-powered assistant Transform your online store into a sales powerhouse with our AI-powered assistant. Utilizing the latest GPT-4o model, our ChatGPT assistant integrates seamlessly with Shopify, providing real-time access to product and order data. Enhance customer engagement and drive sales with our intuitive website widget and live chat, designed to deliver instant, accurate responses. Centralize your customer interactions in one inbox and watch your chat-to-order conversions soar. Transform your online store into a sales powerhouse with our AI-powered assistant. Utilizing the latest GPT-4o model, our ChatGPT assistant integrates seamlessly with Shopify, providing real-time access to product and order data. Enhance customer engagement and drive sales with our intuitive website widget and live chat, designed to deliver instant, accurate responses. Centralize your customer interactions in one inbox and watch your chat-to-order conversions soar. more Easy integration with product and order data for accurate & instant responses Train the AI assisstant with custom instructions and terms to match your needs Smoothly redirect chats to human upon request and manage them via live chat Fully customizable branding with options for logo, name, widget color, and more Real-time analytics dashboard to track performance and engagement
Track Orders, Recommend Products, Boost Sales, Know Customers Better. 24/7 AI Support&Solutions A smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store’s knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales. A smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store’s knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales. more Converting general inquiries into sales with AI-powered insights. For "Where is my order" can be helpful in checking and responding accurately. Available 24/7, supports 95+ languages.including:EN, ES, ZH, FR, DE, AR, JA, RU. Train AI with shop policies, PDF/TXT files and correction for customized support Real-time awareness of store product listing and delisting information
Automate Support & Sales queries with Chat GPT AI Assistant. 5-min setup, Human like Chat. Helloii Chat GPT powered AI adds a additional staff to your team. This personal assistant can help your customers in discovering products for their need, resolving all their doubts. With quick & accurate answers 24/7, our assistant can help to improve both overall customer experience & Sales. Also you can also bring down your operational cost and work load on your team. For setup, You don't need any coding knowledge or go through complex setup process. 5 minutes is all it takes to for setup. Helloii Chat GPT powered AI adds a additional staff to your team. This personal assistant can help your customers in discovering products for their need, resolving all their doubts. With quick & accurate answers 24/7, our assistant can help to improve both overall customer experience & Sales. Also you can also bring down your operational cost and work load on your team. For setup, You don't need any coding knowledge or go through complex setup process. 5 minutes is all it takes to for setup. more Give intelligent and accurate product recommendation & support for your visitor Complete setup in quick and easily in minutes. Your customers can find the exact product of their need from extensive catalogue Answer common support questions, available 24 hours a day. Redirect highly complex unresolvable queries to WhatsApp chat in just a tap.
Increase revenue by unified inbox, WhatsApp api, conversational commerce & customer support in chat. Manage all WhatsApp, Instagram and Facebook chats with omnichannel support. Answer messages with multiple agents on shared team inbox. Increase your revenue by upselling & cross-selling. Reduce response time by replying fast and instant with quick responses and automated messages. Send personalized campaigns with high open rate & call-to action button thanks to the WhatsApp Business API. Share & sell your products with your customers in chat with e-commerce integration. All in one with HeloRobo. Manage all WhatsApp, Instagram and Facebook chats with omnichannel support. Answer messages with multiple agents on shared team inbox. Increase your revenue by upselling & cross-selling. Reduce response time by replying fast and instant with quick responses and automated messages. Send personalized campaigns with high open rate & call-to action button thanks to the WhatsApp Business API. Share & sell your products with your customers in chat with e-commerce integration. All in one with HeloRobo. more Manage all WhatsApp, Instagram and Facebook messages in unified inbox Increase customer success thanks to quick reply, automatic message Reply Instagram & Facebook comments automatically and convert comments into sale Send personalized bulk messages via WhatsApp API. Discover WhatsApp marketing Share and sell your products from WhatsApp, Instagram & Facebook chat
AI-powered customer service platform Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk, ideal for brands looking to reduce their costs while benefiting from advanced AI features. Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk, ideal for brands looking to reduce their costs while benefiting from advanced AI features. more Email and Meta integration AI supervision through a graph-based system and internal processes Get advanced statistics
Build a top-tier, omnichannel-integrated customer service and marketing system. Hiifans is a comprehensive system designed for businesses, integrating customer service, marketing, and client management capabilities. It bridges the gap between customer service data and marketing data, supporting omnichannel messaging and multi-channel marketing. This enables more efficient customer support and more precise marketing campaigns. Hiifans is a comprehensive system designed for businesses, integrating customer service, marketing, and client management capabilities. It bridges the gap between customer service data and marketing data, supporting omnichannel messaging and multi-channel marketing. This enables more efficient customer support and more precise marketing campaigns. more Customer Service. Unify messages & orders across channels for efficient support. Multi-Channel Marketing. Supports email, postcard, and more. Customer Management. Automatically sync customer & order data across channels. Data Fusion. Integrates marketing & service data for precise customer profiling. Limit-Free. Customers, agents, chats - all unlimited.
Integrating the Facebook Chat widget in your store Hura Facebook Messenger Widget is an app that helps you integrate the Facebook Chat widget into your store. When visitors send a message via the Facebook Chat widget, it goes right to the inbox of your Facebook Page. As a business owner, you can install the Facebook Pages Manager app on your mobile phone to view and respond to messages. The customer will be notified of your response inside their Facebook Messenger app. The widget also invites the visitor to like your Facebook Page. Hura Facebook Messenger Widget is an app that helps you integrate the Facebook Chat widget into your store. When visitors send a message via the Facebook Chat widget, it goes right to the inbox of your Facebook Page. As a business owner, you can install the Facebook Pages Manager app on your mobile phone to view and respond to messages. The customer will be notified of your response inside their Facebook Messenger app. The widget also invites the visitor to like your Facebook Page. more Quick and easy to install No coding required Compatible with all browsers, any themes and all mobile devices
The AI Shopping Assistant that helps brands turn more shoppers into customers. iAdvize's AI Shopping Assistant engages shoppers using sales-first AI that delivers real-time guidance, personalized product recommendations, and proactive answers to critical shopper questions. Unlike chatbots that were made for support, our AI Shopping Assistant is built to sell. It removes common buying blockers and guides every shopper to checkout with confidence. iAdvize's AI Shopping Assistant engages shoppers using sales-first AI that delivers real-time guidance, personalized product recommendations, and proactive answers to critical shopper questions. Unlike chatbots that were made for support, our AI Shopping Assistant is built to sell. It removes common buying blockers and guides every shopper to checkout with confidence. more Engagement Widgets: Storefront elements designed to initiate shopper engagement. Shopping Panel: Where guided, high-converting actions are taken by your shoppers AI Designer: Build an AI Shopping Assistant that looks and feels like your brand Campaign Manager: Put your AI Shopping Assistant where it matters most. Shopper Insights: Your brand's performance dashboard for tracking AI impact.
Publish products to Instagram Direct and Facebook Messenger only a few clicks. Sell with AI & Inbox. Our innovative Shopping AI app seamlessly connects your Shopify store to Instagram Direct and Messenger, empowering you to engage with customers directly where they spend their time. You will only need to spend a couple of minutes to setup the app and you will be having your products published to your Instagram Direct and Facebook Messenger. You don't need to have the Instagram shop and Facebook shop enabled in your Meta accounts, you Instagram shop and Facebook shop will be up instantly. Our innovative Shopping AI app seamlessly connects your Shopify store to Instagram Direct and Messenger, empowering you to engage with customers directly where they spend their time. You will only need to spend a couple of minutes to setup the app and you will be having your products published to your Instagram Direct and Facebook Messenger. You don't need to have the Instagram shop and Facebook shop enabled in your Meta accounts, you Instagram shop and Facebook shop will be up instantly. more Sync products to Instagram Direct & Messenger instantly, no approval required. No need to have native Instagram shop & Facebook shop enabled in Meta accounts. Engage customers instantly with AI-Sales that connected to your IG & Messenger. Showcase your products directly in chats, instant product recommendations. Simple setup and seamless integration with your Shopify store.
Turn browsers into buyers with idiot-proof technology. Transform your online store with technology that help customers see, understand, and buy your products with confidence with or WITHOUT human interference. Perfect for products that need to be explained or demonstrated. Show customers how your product will work for them RIGHT WHEN THEY NEED IT THE MOST. Guide them all the way to purchase with unparalleled shopping experience. RESULTS? Much higher conversions, reduced returns, increased AOVs, and solidified, trustworthy customer relationships. Transform your online store with technology that help customers see, understand, and buy your products with confidence with or WITHOUT human interference. Perfect for products that need to be explained or demonstrated. Show customers how your product will work for them RIGHT WHEN THEY NEED IT THE MOST. Guide them all the way to purchase with unparalleled shopping experience. RESULTS? Much higher conversions, reduced returns, increased AOVs, and solidified, trustworthy customer relationships. more Autonomous Sales Agent is equivalent to store owner answering questions 24/7 Personal Shopping Assistant guides customers through purchases via video support Live shopping with instant purchasing and sales tracking Recorded shoppable videos with UGC sales tracking Short product videos that sell better than pictures.
AI CHATBOT: Wanna sell more? REPLY FAST Intellecta is an AI Chatbot that helps you sell more by replying fast. It's designed to be instant, accurate and personal, crafting the perfect customer experience. Customize the AI Chatbot personality, appearance, and actions. Monitor conversations, leads, sales, and orders in real-time. Intellecta learns from your store’s data and your feedback to continuously improve. Access detailed reports on customer engagement. Intellecta is an AI Chatbot that helps you sell more by replying fast. It's designed to be instant, accurate and personal, crafting the perfect customer experience. Customize the AI Chatbot personality, appearance, and actions. Monitor conversations, leads, sales, and orders in real-time. Intellecta learns from your store’s data and your feedback to continuously improve. Access detailed reports on customer engagement. more Autonomously respond to customers in real time Provide product recommendations to clients Track Sales Connect to Human Support Customize the AI Chatbot personality, appearance, and actions.
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About Chat Apps for Shopify
Chat apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a chat app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best chat solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.