WhatsApp & Helpdesk ‑ MyAlice

I’ve been using MyAlice for the past 12 months, and it’s been nothing short of a game-changer for our e-commerce journey. From the moment we onboarded, the experience has been seamless, with the team going above and beyond to ensure every step of the process was handled with precision and care. They’ve not only executed our requirements flawlessly but have also taken on new developmental challenges that pushed the boundaries of their app’s capabilities — and they delivered every time! The global team at MyAlice is a powerhouse of innovation and support, embodying exactly what it takes to elevate an e-commerce fashion brand like ours to the next level. Their dedication, expertise, and relentless commitment to our success make me wish we had partnered with them sooner. If you’re looking for a tech partner who truly understands and prioritizes your brand’s growth, MyAlice is it! Show more

We’ve been using MyAlice for a good time now, and it’s been a solid tool for managing customer relationships. The interface is intuitive. Features like automated flows, easy to integrate multiple channels and reporting save us a lot of time. It’s very reliable and gets the job done without unnecessary complexity. Show more

App was good and service team was OK. We unistalled because found a good option in Latinamerica that suites better. It deserves 5 stars but the fact that they charged me $340 by mistake and the only person who found out was me (they didn´t), degrades 1 star. Hope you fix the thing. Otherwise, if you are looking for an easy to use and complete solution to whatsapp + all channels, MyAlice beats the others. Show more

I rarely write about my experiences or leave feedback on applications. However, after a long time using Myalice, I really want to introduce Myalice to everyone. Excellent customer service; they listen and provide enthusiastic support. Consolidates all support channels in one place, saving time, centralizing data, and increasing efficiency. They have APIs and Webhooks that I easily integrated with Chatgpt to automatically respond to basic customer requests and also easily transfer data externally. The integrated support mailbox with Shopify allows me to quickly process orders. You are looking for a centralized customer care and support solution. Give it a try! Show more

Very good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended! Show more