Tidio ‑ Live Chat & AI Chatbot
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store. Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more Live chat app—provide live support, resolve issues, and sell via chat and video Chatbot integration—create chatbot automation flows and feed your funnel 24/7 AI chatbot—resolve most customer support issues with Lyro the AI sales assistant Help desk software—manage everything from one, easy-to-use, centralized panel Real-time omni-channel support—Preview carts, past orders and recommend products
Key Features
- Advanced automation capabilities
- Advanced integration capabilities
- Advanced sales capabilities
- Advanced support capabilities
Shopify App Installs
Pricing Plans
Free
Live Chat - conversations with 50 users, Flows: with up to 100 visitors/mo, Ticketing, Mobile app, Social media integrations
Get Started FreeCustomer Service
All Free plan features, Analytics, Live visitors list, Operating hours, Tidio AI reply assistant, Live chat support (24/5)
Choose PlanLyro AI Chatbot
All Free plan features, Website scrapper, Lyro tasks, Native Shopify actions, No Tidio branding (add-on), Live chat support (24/5)
Choose PlanFrequently Asked Questions
What is Tidio ‑ Live Chat & AI Chatbot?
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store. Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more Live chat app—provide live support, resolve issues, and sell via chat and video Chatbot integration—create chatbot automation flows and feed your funnel 24/7 AI chatbot—resolve most customer support issues with Lyro the AI sales assistant Help desk software—manage everything from one, easy-to-use, centralized panel Real-time omni-channel support—Preview carts, past orders and recommend products
How much does Tidio ‑ Live Chat & AI Chatbot cost?
Tidio ‑ Live Chat & AI Chatbot offers multiple pricing tiers to fit different business needs: Free: Free, Customer Service: $29 / month or $290/year and save 17%, Lyro AI Chatbot: $39 / month or $390/year and save 17%.
Is Tidio ‑ Live Chat & AI Chatbot easy to set up?
Yes, Tidio ‑ Live Chat & AI Chatbot is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
Very good.
always ask you to upgrade plan. very limited on line chat customer q'ty . DON'T RECOMMEND
It's a really poor design and user experience. They really just want to upsell you to pay for the premium rate, which is so expensive. It's basically impossible to use without that. I tried, paid, and canceled.
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