Tidio ‑ Live Chat & AI Chatbot

It could be great but it's very buggy and it takes massive resources from your shop, immediately downgrading the LCP and INP shop performance (speed) once you install it and activate it, which will ruin the Google ranking considerably. When you try to integrate it you're met with a white blank screen and have to jump around to try and figure out what's going on. If your email for the store differs from the Shopify email, it appears to be unable to do a recognised integration and installation even if you've installed it, which becomes messy. Support never seem available, and they appear to use their own bots for support which is not helpful. Who has time to wait days one end to get a response when you're working on integrating it? By the time they get back to you (if they ever; I never got a response) you've moved on to something else that works.

Enkel installation, Lyro AI chat är amazing. Lätt hantering av tickets. Bästa supporten.

I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.

Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!

Very good.