Gorgias: Helpdesk, Chat & FAQ
Streamline your customer experience with automation and AI Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! more All support channels in one place: email, chat, social, voice, and SMS Enable customers to self-serve support with FAQ and Order Management Full ticket resolutions in your brand’s tone of voice thanks to AI Agent Connect with 100+ ecommerce-specific app integrations for unified customer data Increased conversions with AI-powered product recommendations & chat campaigns
About Gorgias: Helpdesk, Chat & FAQ
Streamline your customer experience with automation and AI Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! more All support channels in one place: email, chat, social, voice, and SMS Enable customers to self-serve support with FAQ and Order Management Full ticket resolutions in your brand’s tone of voice thanks to AI Agent Connect with 100+ ecommerce-specific app integrations for unified customer data Increased conversions with AI-powered product recommendations & chat campaigns
Key Features
- Advanced automation capabilities
- Advanced integration capabilities
- Advanced sales capabilities
- Advanced support capabilities
Shopify App Installs
Frequently Asked Questions
What is Gorgias: Helpdesk, Chat & FAQ?
Streamline your customer experience with automation and AI Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! more All support channels in one place: email, chat, social, voice, and SMS Enable customers to self-serve support with FAQ and Order Management Full ticket resolutions in your brand’s tone of voice thanks to AI Agent Connect with 100+ ecommerce-specific app integrations for unified customer data Increased conversions with AI-powered product recommendations & chat campaigns
How much does Gorgias: Helpdesk, Chat & FAQ cost?
Gorgias: Helpdesk, Chat & FAQ offers multiple pricing tiers to fit different business needs. Free: $0, Pro: $29, Enterprise: $99.
Is Gorgias: Helpdesk, Chat & FAQ easy to set up?
Yes, Gorgias: Helpdesk, Chat & FAQ is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
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The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more! Show more
Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution. Show more
So grateful for the quick and responsive support team at Gorgias! Show more
App would not integrate with email accounts as described and support was non existent, terrible app, don't waste your time or money Show more
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