Gorgias: Helpdesk, Chat & FAQ
Streamline your customer experience with automation and AI Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! more All support channels in one place: email, chat, social, voice, and SMS Enable customers to self-serve support with FAQ and Order Management Full ticket resolutions in your brand’s tone of voice thanks to AI Agent Connect with 100+ ecommerce-specific app integrations for unified customer data Increased conversions with AI-powered product recommendations & chat campaigns
Key Features
- Advanced automation capabilities
- Advanced integration capabilities
- Advanced sales capabilities
- Advanced support capabilities
Shopify App Installs
Pricing Plans
Starter plan
3 customer support agents, 50 tickets per month included, Live chat
Choose PlanBasic plan
Unlimited customer support agents, 300 tickets per month included, Live chat, Customer service, Automation add-on available
Choose PlanPro plan
Unlimited customer support agents, 2000 tickets included, Live chat, Customer service, Automation add-on available
Choose PlanAdvanced plan
Unlimited customer support agents, 5000 tickets included, Live chat, Customer service, Automation add-on available
Choose PlanFrequently Asked Questions
What is Gorgias: Helpdesk, Chat & FAQ?
Streamline your customer experience with automation and AI Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! more All support channels in one place: email, chat, social, voice, and SMS Enable customers to self-serve support with FAQ and Order Management Full ticket resolutions in your brand’s tone of voice thanks to AI Agent Connect with 100+ ecommerce-specific app integrations for unified customer data Increased conversions with AI-powered product recommendations & chat campaigns
How much does Gorgias: Helpdesk, Chat & FAQ cost?
Gorgias: Helpdesk, Chat & FAQ offers multiple pricing tiers to fit different business needs: Starter plan: $10 / month, Basic plan: $60 / month or $600/year and save 17%, Pro plan: $360 / month or $3,600/year and save 17%, Advanced plan: $900 / month or $9,000/year and save 17%.
Is Gorgias: Helpdesk, Chat & FAQ easy to set up?
Yes, Gorgias: Helpdesk, Chat & FAQ is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
I contact them whenever I have any questions and they always explain things kindly and in detail. I have received a lot of help in using the Gorgias site. Show more
We migrated from ZenDesk to Gorgias and could not be happier. The app is fantastic and support has been prompt and helpful. Keep up the good work! Show more
Don't think twice about making the switch if you are on the fence. Our company had been using Zendesk for over 10 years when we made the switch. Not only do we love the features of Gorgias more than Zendesk, but the cost is substantially lower. I am also impressed with the level of customer service they provide. We made a mistake on our end and they actually took care of us! We did not have any expectations, but their response to our situation was swift and extremely classy! Thanks again Gorgias team, we look forward to many years with you. Grip Studs/Zipline Gear Show more
We made the move from Zendesk a week ago and can already tell we made the right decision! From the onboarding to our internal reporting, this has felt like a huge upgrade. Features we were told about during our sales calls actually work in the way we hoped and we know as we learn more about the functionality, the more we will be happy with our switch. One of our main reasons to move was the Instagram integration Gorgias offers, we are thrilled to truly have our team on one screen, instead of bouncing around a bunch of apps! Show more
Brilliant platform. Easy to use. Customer support is outstanding. Would highly recommend for any ecommerce brand needing an easy way to manage customer support and social media tickets Show more
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