AI ‑ Easy Ads for Facebook Ads

I was having trouble defining my adds ,as not expertise in this domain, the support team was very helpful and took the time to do it for me, especially Maria, she was very helpful and professional enough to get it sorted. I really recommend to subscribe to this app,as they have a wonderful team that follow up with you all the time, five starrs Show more

Subject: Discrepancy in Total Spending and Meta Charges - Urgent Resolution Required Dear EasyAds Support Team, I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered while using your app and Meta's billing system. I have recently deleted the EasyAds app and turned off the campaign associated with my ad account, yet Meta continues to charge me an excessive amount. According to the information displayed on your app, my total spending amounted to PKR 964/-. However, to my surprise, Meta charged my account a significantly higher sum of PKR 1,733/-. This discrepancy in billing has caused me great dissatisfaction and financial strain, especially considering that I had already taken steps to delete the app and deactivate the campaign. I kindly request your immediate assistance in resolving this matter. It is essential for me to receive an explanation for the overcharged amount and to ensure that I am not billed any further. Additionally, I would appreciate a prompt refund for the excess charges I have already incurred. I have chosen to use your platform with the expectation of fair and accurate billing, but this experience has left me with a negative impression. I trust that you will take this matter seriously and provide me with a satisfactory resolution. Please acknowledge the receipt of this message and inform me of the steps you will take to rectify the situation. I can be reached at [your contact information] if further details or clarification are required. Thank you for your immediate attention to this matter. I look forward to a swift resolution. Yours sincerely, Aamir Show more

they are giving very good funneling but price is a bit high. I think price must be lower to maximum 20$ a month Show more

Dear Maria Chan, I appreciate your comprehensive response, albeit one that seems to play a complex game of semantics rather than address the core issues. I would like to clarify a few points you have unfortunately misconstrued. It is notable that you choose to highlight the singular incident of profanity instead of focusing on the root cause of the frustration: the lack of direct support when I sought it. Instead of assigning a competent person to address my needs, I was redirected to a course – a course, I might add, that requires a submission of e-mail to a third party. Like click-bait. Possibly even against the facebook terms. You mentioned the course is currently priced at $30, not $50 as advertised, (as an international company are you unaware of currency differences globally?) yet this is clearly an attempt to divert from the crux of the issue. You are right about one thing though: the video was not an SEO course. However, your deflection tactics do not take away from the fact that I was given a course instead of a solution. Isn't it a tad odd that as a representative of the company, you are unaware of the pricing of your own product offerings? I would imagine that someone of your caliber would keep abreast of such critical details. I’m left to wonder how many others are being misled by these seemingly fluid facts. I acknowledge that the language I used was inappropriate. It was borne out of frustration, not malice. However, it seems to me that you would rather focus on painting me as the villain than reflect on why such a situation arose in the first place. Does the customer service not bear any responsibility for escalating a situation to the point where a client feels unheard and frustrated? As an esteemed Meta Ad Technology partner, shouldn't your priority be client satisfaction? Your focus seems to have taken a sharp turn from resolving customer complaints to nitpicking on the manner in which the complaints are conveyed. In your last response, you offered to assist me again, but only under the condition of maintaining respectful communication. I find it interesting that you've now withdrawn from further replies on this thread. Is this the commitment you pledge to your customers? To conclude, I would advise that you reconsider your strategies when dealing with customer grievances. It's apparent that there is more interest in winning an argument than solving the problem. A solution was what I sought; a debate was not. Forever keeping the $50/ month you could have and watching as your 1-star reviews keep climbing.. Afterglow Party Lighting You have have a significant number of 1 star reviews. Should you keep blaming me for your woes? Show more

The support is excellent. They even restored me trial period that I haven't used. I have tested the application and it is working great. I have more knowledge about Meta Business Suite so I decided to proceed on my own but for the start and intermediate level of knowledge this is a time saver application. Show more