StoreCensus
Customer.guru Net Promoter NPS icon

Customer.guru Net Promoter NPS

Unclaimed Listing
Managed by StoreCensus • Not verified
Track segmented customer satisfaction with Net Promoter Score-based surveys See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more Installation takes 30 seconds Radically more survey responses thanks to smart follow-ups Embed testimonials and reviews
4.5
48 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

Find Shopify Stores Using Customer.guru Net Promoter NPS

Discover which Shopify stores are using this app. Filter by revenue, industry, location, and more.

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Why Choose Customer.guru Net Promoter NPS?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Free

Free

survey up-to 5 users per month

Get Started Free

Hobbyist

$50 / month

survey up-to 1,000 users per month

Choose Plan

Small Business

$150 / month

survey up-to 5,000 users per month

Choose Plan

Advanced

$250 / month

survey up-to 10,000 users per month, designed for Shopify PLUS

Choose Plan

Key Features

  • Advanced customer capabilities

Customer Reviews

4.5
48 reviews
Anonymous
2023-06-12

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying. Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them. I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars. Show more

Anonymous
2022-08-09

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on???? Show more

Anonymous
2021-07-14

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight. Show more

Anonymous
2021-01-06

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us Show more

Anonymous
2021-01-06

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

Frequently Asked Questions

Shopify App Installs

No install data available

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