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Rich Returns & Exchanges

4.5(Reviews)

Make returns simple: automatic refunds, exchanges, store credit, labels, and Shop app integration Save time and keep customers happy with easy returns and exchanges. Create a branded return portal that connects to your store and the Shop app. Let shoppers handle returns fast and swap products instead of asking for refunds. Print prepaid return labels from 100+ carriers. Send automatic emails so customers always know what’s happening. Save time and keep customers happy with easy returns and exchanges. Create a branded return portal that connects to your store and the Shop app. Let shoppers handle returns fast and swap products instead of asking for refunds. Print prepaid return labels from 100+ carriers. Send automatic emails so customers always know what’s happening. more Easy, branded return portal for faster processing Mobile returns through the Shop app Automatic rules and emails for returns and exchanges Prepaid shipping labels for smooth returns Connect with systems like ERP, IMS, CRM, and 3PL

Key Features

  • Advanced integration capabilities
  • Advanced customer capabilities
  • Advanced email capabilities

Shopify App Installs

No install data available

Pricing Plans

Standard

$19 / month

10 monthly returns ($1 per extra return), Branded Returns Portal, Automated Prepaid Return Labels, Customer Notifications, Custom Return Reasons

Choose Plan

Pro

$39 / month

50 monthly returns $0.75 per extra, All Standard Features, Variant Exchanges, ResolutionHub, Analytics, Multi-Language Portal, CSV Export

Choose Plan

Premium

$99 / month

100 monthly returns $0.5 per extra, All Pro Features, Advanced Rules (10 included), Reports & Trends, Auto-Refunds, Automatic Exchanges

Choose Plan

Plus

$199 / month

500+ monthly returns (scalable), All Premium Features, Custom Domain, International Labels, Auto-Tracking, API Access, Stripe Integration

Choose Plan

Frequently Asked Questions

What is Rich Returns & Exchanges?

Make returns simple: automatic refunds, exchanges, store credit, labels, and Shop app integration Save time and keep customers happy with easy returns and exchanges. Create a branded return portal that connects to your store and the Shop app. Let shoppers handle returns fast and swap products instead of asking for refunds. Print prepaid return labels from 100+ carriers. Send automatic emails so customers always know what’s happening. Save time and keep customers happy with easy returns and exchanges. Create a branded return portal that connects to your store and the Shop app. Let shoppers handle returns fast and swap products instead of asking for refunds. Print prepaid return labels from 100+ carriers. Send automatic emails so customers always know what’s happening. more Easy, branded return portal for faster processing Mobile returns through the Shop app Automatic rules and emails for returns and exchanges Prepaid shipping labels for smooth returns Connect with systems like ERP, IMS, CRM, and 3PL

How much does Rich Returns & Exchanges cost?

Rich Returns & Exchanges offers multiple pricing tiers to fit different business needs: Standard: $19 / month, Pro: $39 / month, Premium: $99 / month, Plus: $199 / month.

Is Rich Returns & Exchanges easy to set up?

Yes, Rich Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

1.0

App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.

May 26, 2025
5.0

If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!

April 30, 2025
5.0

Rich Returns has amazing customer service and is really easy to setup :).

March 5, 2025
5.0

Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very pleased with our decision.

February 28, 2025
5.0

Great support, very helpful and responsive :) Show more

December 5, 2024

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