ShipProtect ShippingProtection
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Why Choose ShipProtect ShippingProtection?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
FREE For Partners
Try Free on any partner store, These stores are for developer testing
Get Started FreeKey Features
- Advanced integration capabilities
- Advanced support capabilities
- Advanced customer capabilities
Customer Reviews
Ship Protect has been a game-changer for us. What used to be a pure expense (lost or damaged orders) now actually raises the bottom line. Customers love the peace of mind, and we love that it drives extra margin without adding friction at checkout. One thing that stands out is the team behind it. When Shopify changes the rules or throws up new hurdles, Ship Protect adapts quickly with crafty solutions that keep everything running smoothly, and when the rare issue does pop up, their support is excellent — fast, professional, and genuinely helpful. If you run e-commerce and haven’t implemented Ship Protect yet, you’re leaving both money and customer trust on the table.
This app does function quite well, but other challenges haven't been so pleasant. I have needed to ask how to avoid a Ship Protect message ('there are other items from your order not included in this shipment') appearing on the first page of the packing slip. I have also needed to ask how to avoid Ship Protect appearing on a new additional page of the packing slip. The first point of contact always has to ask a dev for these questions (but surely these are known and common problems). The dev then passes on a message, unedited, using language the layman doesn't understand; and with what looks like three long blocks of code change options with no explanation for which one to use. Surely they checked my website when I asked how to fix the issue. And each time I ask can't one of the devs just change the code and fix it in 5 mins instead of exchanging these messages for weeks, that question is not answered. So, the second problem is still not fixed.
Great support in the app, very quick reply and help. Shipping protection has given my customers more trust in my brand and help cover those lost packages!
Amazing app that is customisable and flexible to your needs. Team is knowledgeable and helpful. Highly recommended!
If you're on the fence about this app, GET IT! Our customers love it because they know their packages are protected and we love it as a simple up-sell. We've got it working in with the monster apps cart and it's seamless. Customer service is amazing, with all our queries dealt with very quickly. A definite 5-stars from me!
Frequently Asked Questions
Shopify App Installs
No install data available
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