ShipProtect ShippingProtection

Using ShipProtect has resulted in multiple fraudulent purchased from my website from people who are checking if their stolen credit cards are valid. They purchase the $1 shipping protection which gets fulfilled immediately. Once this works for them once, they will use your store over and over again for fraudulent activity. Save yourself the trouble! I have had to uninstall.

I love how ShipProtect helps me protect my customers’ orders while avoiding losses from packages that are lost, damaged, or stolen. It helps build trust in my brand, improves my website, and boosts my average order value. A big shoutout to Angelica!!! She was incredibly helpful with setting up ShipProtect on my Shopify store. I asked her to remove something from the widget, and she handled it instantly. She was also very friendly throughout the entire process!

I absolutely love this app. Around 40% of my customers add shipping protection during checkout, which has boosted my AOV significantly. What I really like is that the team at monstersapp can integrate it directly into a button, making it super easy for customers to select with almost no friction. I'm telling you, little things like this matter a lot. Even an extra $5 per customer adds up fast. I have yet to be disappointed with their service. Charlene and the team have been awesome to work with, super fast responses and they get problems solved instantly. If you're thinking about it, just download the damn APP!! You won't regret it.

Ship Protect has been a game-changer for us. What used to be a pure expense (lost or damaged orders) now actually raises the bottom line. Customers love the peace of mind, and we love that it drives extra margin without adding friction at checkout. One thing that stands out is the team behind it. When Shopify changes the rules or throws up new hurdles, Ship Protect adapts quickly with crafty solutions that keep everything running smoothly, and when the rare issue does pop up, their support is excellent — fast, professional, and genuinely helpful. If you run e-commerce and haven’t implemented Ship Protect yet, you’re leaving both money and customer trust on the table.

This app does function quite well, but other challenges haven't been so pleasant. I have needed to ask how to avoid a Ship Protect message ('there are other items from your order not included in this shipment') appearing on the first page of the packing slip. I have also needed to ask how to avoid Ship Protect appearing on a new additional page of the packing slip. The first point of contact always has to ask a dev for these questions (but surely these are known and common problems). The dev then passes on a message, unedited, using language the layman doesn't understand; and with what looks like three long blocks of code change options with no explanation for which one to use. Surely they checked my website when I asked how to fix the issue. And each time I ask can't one of the devs just change the code and fix it in 5 mins instead of exchanging these messages for weeks, that question is not answered. So, the second problem is still not fixed.