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ReturnZap Returns & Exchanges
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Why Choose ReturnZap Returns & Exchanges?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Simple
Embedded returns portal, Create Shipping Labels, Return for Refund, One Click Refund / Restock, Advanced rules and return logic, Manual or Automated Approval, Customer notifications
Choose PlanPro
Exchange for any product at any price, Return for store credit, Bonus store credit incentive, "Green returns" - No shipping required, International return shipping, Shipping labels and QR code returns, Advanced rules and return logic, Self-serve custom return portal
Choose PlanPro
Exchange for variant or other product, Return for store credit, Bonus store credit incentive, "Green returns" - No shipping required, International return shipping, QR code returns, Follow up questions
Choose PlanAdvanced
Automated processing based on tracking, 3rd party helpdesk integrations, Advanced package dimensions, Warehouse return receiving tools, Custom API integrations and webhooks, International return shipping labels
Choose PlanPremium
Exchange for any product at any price, Automated processing based on tracking, 3rd party integrations, Advanced package dimensions, Warehouse tools, API and webhooks
Choose PlanKey Features
- Advanced automation capabilities
- Advanced analytics capabilities
- Advanced customer capabilities
Customer Reviews
ReturnZap has been an excellent solution for managing our returns and exchanges. The platform is easy to use, highly customizable, and integrates smoothly with Shopify. What really stands out is their customer support. David has been incredible throughout the entire process—always responsive, knowledgeable, and willing to jump on a call to help us solve even the most specific integration questions. Thanks to his support, we've been able to automate and streamline our return workflow with confidence. Highly recommended!
Our experience with Return Zap has been wonderful so far! Not only has the app itself been huge in improving our Customer Experience flow it has also allowed us to record and analyze what is happening with our returns. Before we were doing everything manually and with an excel file, so this app is a huge game changer! We are excited to have it! We also want to shout out the team at Return zap who have been nothing but amazing in responses and support throughout the process of getting the app started. thank you!
Great extension! It offers so many possibilities to set up a smooth and efficient return process.
Good app, generally it's really flexible and the team are always at hand to help. They are incredibly patient and supportive and always do their best to help us achieve our goal! Would recommend!
Support from the co-owners is very good. Helped on multiple occasions with fast response times. I now use this for my US and UK fulfilment centres.
Frequently Asked Questions
Shopify App Installs
No new installs recorded in the last 12 weeks
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ReturnZap Returns & Exchanges Market Intelligence
Active Installs
64
Market Penetration
0.0%
of 4,786,323 active stores