Hextom: Bulk Product Edit

Where would we be without this tool. Hextom offers quick solutions and their help desk is fabulous. Thank you.

This is by far one of the most useful apps in the Shopify store. We would not be able to function with such a massive product catalog without this tool, not to mention it can also edit customer profiles and collections. We use it daily and never have any issues. Any questions I've ever had have been quickly resolved by their support team who responds quickly and was very skilled in finding a solution for us. We've used this tool for 6-7 years and can't say enough good things. Thanks to the Hextom team for creating this tool!

it works just like it says

We have been using this product for years. Recently, Shopify support increased our variant limit beyond the normal allowance, and we now have a total variant limit of 240 per product. Hextom Bulk Product Editor only allows us to edit the first 100 variants, meaning 140 are completely ignored. Even if I break the job up into smaller chunks of 80 variants, it simply refuses to even see the other 140 variants. It edits all of the first 80 variants, 20 of the second 80 variants, and 0 of the remaining 80 variants. I contacted support a couple of weeks ago, and I approved collaborator access for them; however, they did nothing to address the problem, and I haven't heard back from them since. I find this strange, as Shopify announced expanded variant limits more than two years ago, and it is already implemented for "select" stores such as ours. I'm writing this review in hopes that support will proactively contact me to discuss whether they can do this or not.

Fantastic customer service, just like the reviews say. Installing a new app means learning new systems & processes, but the support documentation was helpful and chat was available 24/7. We got the app up and running within just a few minutes.