OrderEditing.com
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Why Choose OrderEditing.com?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
0-1,000 orders
Access to every feature, One Click Upsell (replace $50/mo apps), + Unlimited Order Editing Self-service, + Address Validation (replaces apps), Choose your editing deadline, Access to every integration, Confirmation emails resent after edits, Free onboarding
Choose Plan1,000-2,500 orders
Access to every feature, One Click Upsell (replace $100/mo apps), + Unlimited Order Editing Self-service, + Address Validation (replaces apps), + Checkout Upsell (replace $100/mo apps), Access to every integration, Confirmation emails resent after edits, Free onboarding
Choose Plan2,500-5,000 orders
Access to every feature, One Click Upsell (replace $150/mo apps), + Unlimited Order Editing Self-service, + Address Validation (replaces apps), + Checkout Upsell (replace $100/mo apps), Access to every integration, Slack support w/ Founders!, Free onboarding
Choose Plan5000-10,000 orders
Access to every feature, One Click Upsell (replace $400/mo apps), + Unlimited Order Editing Self-service, + Address Validation (replaces apps), + Checkout Upsell (replace $100/mo apps), Access to every integration, Slack support w/ Founders!, Free onboarding
Choose Plan10-20,000 orders
Access to every feature, One Click Upsell (replace $400/mo apps), + Unlimited Order Editing Self-service, + Address Validation (replaces apps), + Checkout Upsell (replace $100/mo apps), Access to every integration, Slack support w/ Founders!, Free onboarding + 24/7 support via slack
Choose PlanKey Features
- Advanced integration capabilities
- Advanced customer capabilities
Customer Reviews
great app
This is a great app that allows you to make more of your customers happy! In the past, our team struggled with keeping up with customer support emails when customers emailed in right after purchasing, needing to change their address or size. Installing order editing immediately cut down our customer support tickets by at least 50% overnight, since customers can make these changes themselves now. Our internal team is quite small, so the time saved + customer happiness is such a big win. On top of that, Jacques gets on a call with me before every drop to review our marketing strategies & clearly puts a lot of time and effort into making things go smoothly and we get the outcome we want. That kind of service is unheard of, and we really appreciate the effort and impact it's had on our business. Order editing is now a must have for us, my only regret is that we didn't find it sooner!
We’ve had a great experience with Order Editing!! Paul was incredibly helpful throughout the setup. He made the implementation seamless & was always quick to answer questions. Plus offered lots of tips on best practices. The app has already delivered a great ROI for us. Highly recommend it!! I just wish I had done it sooner, to be honest.
Order Editing has been a game changer for us. Giving customers the ability to self-serve address corrections, product changes, and cancellations before fulfillment has taken a huge chunk of manual work off our CX team's plate, and the upsell functionality has added real, measurable revenue on top. What's made the experience even better is the team behind it. Our ERP integration had a few unexpected hiccups along the way, though Pauly and the team went above and beyond to get us sorted, staying responsive and hands-on until everything was working properly. They even helped troubleshoot things that were technically outside their scope, which said a lot about how much they genuinely care about their merchants' success. It's rare to find an app with both a great product and a support team this invested. Highly recommend Order Editing to any Shopify store looking to reduce support workload while improving the post-purchase experience.
Great application that has helped us significantly reduce the number of customer support tickets. It offers a wide range of customization options and has been a great addition to our store. What truly stands out, however, is the support team. Our representative, Erin, has been exceptional throughout the entire process. She guided us through the setup, provided technical expertise whenever needed, and was always actively involved in troubleshooting and resolving any issues we encountered. Her responsiveness, knowledge, and willingness to help made the implementation smooth and successful.
Frequently Asked Questions
Shopify App Installs
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OrderEditing.com Market Intelligence
Active Installs
75
Market Penetration
0.0%
of 4,786,323 active stores