Juo

A very friendly, responsive team. Always there to help. The app keeps getting better over time, and more and more updates are being rolled out. The team is open for feature requests and to help us with our needs.

Really good support, great migration and onboarding, quick problem solving, nothing but good to tell about my favorite shopify partner!

Glad I moved over to Juo. I was looking for a custom check-out that facilitates direct debit for subscriptions (which is not possible with most of Shopify's integrations but an absolute must have for The Netherlands). Juo was recommended and the team quickly built the customer integration and moved all subscribers without any hassle or my customers even noticing. Their response time is quick and very solution oriented. As a webshop that is just starting they were very accommodating in finding a solution that works for both parties. Highly recommend!

Strongly Not Recommended In the entire history of our company, we have never encountered as many serious problems caused by a single external provider as we have with the JUO subscription app. Unfortunately, nothing works properly. The system behaves unpredictably and creates constant operational chaos. For example, a customer selects free courier delivery at checkout, but upon subscription renewal is suddenly charged 12.90 for delivery. In another case, a customer has two separate subscriptions—one renewing every 21 days and another every 30 days—and the app automatically merges them into a single order without the customer’s consent. There are also situations where a customer selects Courier X, yet the app changes it to Courier Y on its own. These errors have repeatedly caused us to unintentionally misinform our customers, damaging trust and creating a situation that is extremely difficult to resolve. Customer support is equally disappointing. Responses are slow and inconsistent, sometimes taking up to two days. Even simple issues take far too long to resolve, and attempts to contact support by phone are ignored. There is a clear lack of urgency and accountability. What is most surprising is the number of positive reviews, which do not reflect our experience at all. Considering how unstable and faulty this application is, the pricing is unreasonably high—especially when you factor in the additional commission fees. We strongly DO NOT recommend JUO.

We have been using the Juo-Subscritpion app for some time now and can recommend it without reservation. There are many good features and the team is always on hand to help with problems or change requests. The unrestricted GDPR compliance is also essential for us to use this subscription app.