Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place more Access Shopify cart, orders, coupons data & more through live chat support inbox AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7 Mobile apps for iOS & Android to live chat and provide customer support anywhere Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email Canned responses saved replies & FAQ for better live chat customer support
SMS Shopify Apps
Discover the best SMS apps for your Shopify store in 2026. Compare features, pricing, and reviews to find the perfect solution.
Looking for the Top SMS Apps?
We've analyzed thousands of sms apps to identify the top performers based on ratings and install counts.
View Best SMS Apps
Reduce RTO COD, Verify COD via OTP, COD split payments upfront, add fees or convert COD to prepaid Reduce RTO and fake COD orders with COD King. Verify customers using OTP via SMS or WhatsApp, collect partial payments, convert COD to prepaid with discounts, add COD fees, and control COD availability with flexible rules. Recover abandoned carts, send branded notifications, and track performance with built-in analytics. Boost genuine orders, improve cash flow, and maximize profits. Complete integration for your whatsapp with branded whatsapp and COD work flows. Reduce RTO and fake COD orders with COD King. Verify customers using OTP via SMS or WhatsApp, collect partial payments, convert COD to prepaid with discounts, add COD fees, and control COD availability with flexible rules. Recover abandoned carts, send branded notifications, and track performance with built-in analytics. Boost genuine orders, improve cash flow, and maximize profits. Complete integration for your whatsapp with branded whatsapp and COD work flows. more OTP Verification – Verify COD orders via SMS/WhatsApp to reduce fake orders. Partial COD Payments – Collect advance payments to secure genuine orders. COD Fees – Add COD charges to encourage prepaid orders and reduce RTO. Flexible COD Rules – Show or hide COD by location, cart value or products. Branded Notifications – Send SMS & WhatsApp updates to improve engagement.
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. more Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ... Easy AI bots to human handover when AI falls short Dedicated FAQ builder that feeds AI Agents to build powerful chatbots Custom-trained AI agent to respond to customers as if they're part of your team Ready-to-use multichannel AI Agent that just need you to hit "publish"
Our advanced solution that offers pre-order, back in stock, restock alert to boost your sales. Supercharge your e-commerce store with Back in Stock Alert! Preorder. Seamlessly integrate popular email service providers like Mailchimp, Omnisend, and Klaviyo. Deliver restock notifications via SMS and "Notify Me" buttons. Leverage preorders for all products. Gain insights and analytics to optimize sales. Reconnect with non-opening customers for maximum conversions. Don't miss sales opportunities and provide an exceptional shopping experience. Supercharge your e-commerce store with Back in Stock Alert! Preorder. Seamlessly integrate popular email service providers like Mailchimp, Omnisend, and Klaviyo. Deliver restock notifications via SMS and "Notify Me" buttons. Leverage preorders for all products. Gain insights and analytics to optimize sales. Reconnect with non-opening customers for maximum conversions. Don't miss sales opportunities and provide an exceptional shopping experience. more Back in Stock & Preorder: Notify customers, enable preorders for sold-out items. Seamless Email Integration: Integrate with Mailchimp, Omnisend, Klaviyo. SMS Notifications: Send restock alerts via SMS for immediate purchases. Insights & Analytics: Optimize sales, make informed decisions. Exceptional Shopping Experience: Maximize sales, provide seamless journey.
Recover more sales with customizable back-in-stock campaigns. Out-of-stock products shouldn’t mean lost sales. CWILL Back in Stock helps merchants recover lost sales with customizable back-in-stock campaigns across email and SMS. Instead of notifying every subscriber at once, merchants can control how many shoppers are notified per restock, prioritize high-value customers, send follow-up reminders, and stop notifications after purchase or successful delivery. Match every restock alert to your inventory, demand, and business strategy. Out-of-stock products shouldn’t mean lost sales. CWILL Back in Stock helps merchants recover lost sales with customizable back-in-stock campaigns across email and SMS. Instead of notifying every subscriber at once, merchants can control how many shoppers are notified per restock, prioritize high-value customers, send follow-up reminders, and stop notifications after purchase or successful delivery. Match every restock alert to your inventory, demand, and business strategy. more Automatic email/SMS notifications to reach customers at the right time Show button and popup on out-of-stock product & collection pages Edit email template freely in block section Multiple languages templates Inventory alert per warehouse / location
Formerly ParcelPanel & ParcelWILL: cut WISMOs, protect revenue, build loyalty, and drive more sales. Track orders in real time and catch shipping exceptions and stalled shipments before customers complain—cutting WISMOs, workload, and costly losses. Keep shoppers informed with automatic shipping notifications and a branded, localized tracking page with EDD that lifts satisfaction, loyalty, and repeat purchases. Turn post-purchase traffic into sales with smart upsells and AI recommendations. Make data-driven decisions with analytics on carrier performance and delivery times. Enjoy 24/7 support. Track orders in real time and catch shipping exceptions and stalled shipments before customers complain—cutting WISMOs, workload, and costly losses. Keep shoppers informed with automatic shipping notifications and a branded, localized tracking page with EDD that lifts satisfaction, loyalty, and repeat purchases. Turn post-purchase traffic into sales with smart upsells and AI recommendations. Make data-driven decisions with analytics on carrier performance and delivery times. Enjoy 24/7 support. more Sync and track your order in real time to last-mile delivery, cutting WISMOs. A branded, customizable tracking page under your own domain, building loyalty. Automatic shipping notifications on tracking events lift delivery transparency. Smart upsells & AI recommendations that turn tracking order visits into sales. One-click dropshipping mode hides Chinese origin for cross-border stores.
Control demand with customer order limits and recover lost sales with back in stock alerts Set order limits that remember your customers. Create customer lifetime purchase limits by quantity or spend, tracked across all orders, not just per cart. Add min/max cart limits, weight and mixed cart rules by product, variant or tag, with clear customer limit messages at checkout. Sold out? Add a Notify me form so shoppers join the waitlist, then send notify me alerts by email and browser push when you restock. Checkout rules, Shopify Flow and 130+ languages included. Set order limits that remember your customers. Create customer lifetime purchase limits by quantity or spend, tracked across all orders, not just per cart. Add min/max cart limits, weight and mixed cart rules by product, variant or tag, with clear customer limit messages at checkout. Sold out? Add a Notify me form so shoppers join the waitlist, then send notify me alerts by email and browser push when you restock. Checkout rules, Shopify Flow and 130+ languages included. more Lifetime purchase limits per customer, tracked across all orders, not per cart Min/max quantity, price and weight rules by product, variant or product tag Cart limits and mixed cart rules with clear customer limit messages at checkout Notify me alerts by email & browser push when you restock; unlimited signups Checkout rules for payment & shipping methods; Shopify Flow, 130+ languages
Link your data to the Detrack Delivery Management Platform using Detrack Connect Our Detrack Connect platform is a shopify embedded app that serves as a middleware to configure the data flow to and fro Shopify to Detrack (eg. push job details from shopify to Detrack, updating job status back to Shopify upon job completion). Detrack is an delivery management platform designed to help businesses streamline their last-mile operations, from dispatching jobs and optimizing routes to capturing proof of delivery (ePOD) and keeping customers informed with SMS/Email notifications Our Detrack Connect platform is a shopify embedded app that serves as a middleware to configure the data flow to and fro Shopify to Detrack (eg. push job details from shopify to Detrack, updating job status back to Shopify upon job completion). Detrack is an delivery management platform designed to help businesses streamline their last-mile operations, from dispatching jobs and optimizing routes to capturing proof of delivery (ePOD) and keeping customers informed with SMS/Email notifications more Electronic proof of delivery (e-POD): Capture signatures, photos & notes Route optimization: Create smart delivery routes to save time & reduce costs Live driver tracking: Monitor your drivers & jobs in real time on a map view Customer notifications: Keep customers updated on job progress & driver location Driver app: Easy-to-use app to view jobs, conduct vehicle checks & capture e-POD
Branded order tracking with live updates and alerts—cut “Where is my order?” DEVDIY Order Tracking helps merchants provide a branded order-tracking experience on their Shopify store. Customize your tracking page with logo, colors, and layout, send automated shipment updates by email, SMS, and WhatsApp, and review delivery analytics from your admin dashboard. The app supports major carriers and multi-language tracking pages for stores of different sizes. Customers can view shipment status, estimated delivery, and tracking updates on your branded page after checkout. DEVDIY Order Tracking helps merchants provide a branded order-tracking experience on their Shopify store. Customize your tracking page with logo, colors, and layout, send automated shipment updates by email, SMS, and WhatsApp, and review delivery analytics from your admin dashboard. The app supports major carriers and multi-language tracking pages for stores of different sizes. Customers can view shipment status, estimated delivery, and tracking updates on your branded page after checkout. more Customize a branded tracking page with logo, colors, and live preview. Send shipment emails to customers and your team by delivery status. Sync Shopify orders, view tracking timelines, and flag delayed shipments. Analytics, campaign pages, and multi-language tracking support. Send shipment alerts via WhatsApp and email to customers.
AI-powered Shipping app with discounted labels, Insurance, Digital custom declarations & APIs Access discounted label rates with carriers like UPS, USPS, FedEx, Royal Mail, Australia Post, and DHL, plus aggregators like Shipstation, AfterShip, Shippo and SendCloud. This AI-powered app features a shipping calculator, faster label creation with pre-filled details, and automated return workflows with apps like EcoReturns & Loop. Build branded tracking and connect via APIs with Klaviyo, Gorgias, and more. Access discounted label rates with carriers like UPS, USPS, FedEx, Royal Mail, Australia Post, and DHL, plus aggregators like Shipstation, AfterShip, Shippo and SendCloud. This AI-powered app features a shipping calculator, faster label creation with pre-filled details, and automated return workflows with apps like EcoReturns & Loop. Build branded tracking and connect via APIs with Klaviyo, Gorgias, and more. more Create labels for worldwide shipping and returns including customs declaration Help shoppers to buy their own carbon neutral return labels by sending a link Insurance: Protect orders by adding shipping insurance to your shipments. APIs & Webhooks to help you integrate in your own complex workflows
Create any type of contact form, custom forms or multi step order forms for your store easily. EVM Forms - Simple & Easy contact form app with many features, easy customer support and easy user interface too. You can create any type of custom forms with this app like registration form, contact us form, questionnaire form, wholesale form, wholesale order form, an order form, survey form, return form, multi step form, feedback form, Popup form, enquiry form and more. EVM Forms - Simple & Easy contact form app with many features, easy customer support and easy user interface too. You can create any type of custom forms with this app like registration form, contact us form, questionnaire form, wholesale form, wholesale order form, an order form, survey form, return form, multi step form, feedback form, Popup form, enquiry form and more. more Create contact us form, questionnaire form, order forms or any form with captcha Get all form entries in app dashboard to manage it anytime & get it on email too Create form with conditional logic for dynamic forms Drag n Drop interface for easy setup, form builder with file upload option Create multistep forms with EVM Custom Form Builder + Feedback Form, Order Form
Fin for Ecommerce and Intercom are built to deliver perfect customer experiences. Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox. Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox. more Fin helps shoppers discover products, answer questions, & resolve order queries One conversation, shopping and support in a single experience Edit shipping info, issue refunds, and create orders without leaving Intercom Multi-store support: connect all Shopify stores to one workspace in minutes Track Shopify events and use customer data to send targeted messages
Make gift cards easy to gift! An easier way for your customers to buy & send gift cards directly. With Gift Card Pro, your customers can send Digitall Gift Cards directly to recipients via Email and Text (sms) - with completely automatic fulfillment. When a customer goes through the Gift Card purchasing process on your store, they can choose from multiple greeting card designs, select a value, include a gift message, record a video message, and select a specific date and time for delivery. You can choose the options your customers see, and build a unique experience. With Gift Card Pro, your customers can send Digitall Gift Cards directly to recipients via Email and Text (sms) - with completely automatic fulfillment. When a customer goes through the Gift Card purchasing process on your store, they can choose from multiple greeting card designs, select a value, include a gift message, record a video message, and select a specific date and time for delivery. You can choose the options your customers see, and build a unique experience. more Automate scheduled Digital Gift Cards delivery via Email or SMS Add pre-set gift card denominations to choose from and enable custom amounts Custom cards - select a design, add a gift note, and record a video message Send Digital Gift Cards in Bulk - great for corporate gifting! Send automated notifications about outstanding balances on gift cards.
AI-powered designs and advanced management tools to elevate gift card sales and customer engagement. Gift Cards Suite + AI streamlines gift card management with efficient, customizable solutions. Create unique, engaging gift cards using AI-powered designs. Automate notifications, balance tracking, and order fulfillment to simplify operations. Bulk-create gift cards and offer customizable product pages for customers to send personalized gift cards. Enhance your storefront with promotional widgets, and tailor everything to your brand with adjustable settings and custom CSS. Gift Cards Suite + AI streamlines gift card management with efficient, customizable solutions. Create unique, engaging gift cards using AI-powered designs. Automate notifications, balance tracking, and order fulfillment to simplify operations. Bulk-create gift cards and offer customizable product pages for customers to send personalized gift cards. Enhance your storefront with promotional widgets, and tailor everything to your brand with adjustable settings and custom CSS. more AI-Generated Gift Card Designs: Create unique gift cards with AI-powered designs Advanced Gift Card Management: Edit, track, and analyze gift cards effortlessly. Bulk Gift Card Creation: Generate multiple gift cards via CSV upload or UI. Notifications: Automate customer alerts for unused or expiring gift cards. Automated Fulfillment: Automatically process gift card orders and manage refunds
Turn gift recipients into customers. Gift messages, gift cards, multi-address & corporate gifting. Most stores print gift notes on packing slips, email gift cards to the buyer, and key bulk orders in by hand. Giftnote fixes all three. Shoppers add a gift message at product, cart or checkout. It sends by branded SMS or email when the parcel is delivered or ships, so there is nothing to print and it works with any 3PL. Gift cards and store credit go to the recipient. Corporate buyers send to up to 1,000 recipients in one checkout. Recipients sync to Klaviyo so you can market to them. Most stores print gift notes on packing slips, email gift cards to the buyer, and key bulk orders in by hand. Giftnote fixes all three. Shoppers add a gift message at product, cart or checkout. It sends by branded SMS or email when the parcel is delivered or ships, so there is nothing to print and it works with any 3PL. Gift cards and store credit go to the recipient. Corporate buyers send to up to 1,000 recipients in one checkout. Recipients sync to Klaviyo so you can market to them. more Gift messages | Branded SMS & email gift notes sent on delivery, no printing Marketing ROI | Capture gift recipients and gifters and turn them into customers Gift cards | Digital gift cards & store credit sent to recipient, multi-currency Corporate gifting | Branded storefronts, bulk multi-address orders, one checkout Analytics | Gifting moments calendar, why customers gift and top gifted products
Resolve orders, returns, and questions automatically with AI support built for growing businesses. A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed. A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed. more AI Resolution: AI fully resolves orders, returns, and WISMO without an agent AI Assist: AI gathers context and hands off to your team, reducing handle time Conversation History: Every email and chat in one view — no repeat explanations Native Email & Chat Support: Manage email and chat queries from one place Order Context: Automatically pulls Shopify order and shipping data into chat
Send real-time order status, shipping notifications & delivery alerts.Automate tracking to cut WISMO Stop manually answering "Where is my order?" tickets. Transform standard shipment updates into automated chat notifications customers actually read. The perfect low-cost alternative to expensive SMS alerts. Sync fulfillment data to trigger real-time pings for: Confirmed, Shipped, Out for Delivery & Delivered. Send direct tracking links instantly. Works with all global carriers. Slash support costs, boost post-purchase satisfaction & deliver instant logistics status updates effortlessly. Stop manually answering "Where is my order?" tickets. Transform standard shipment updates into automated chat notifications customers actually read. The perfect low-cost alternative to expensive SMS alerts. Sync fulfillment data to trigger real-time pings for: Confirmed, Shipped, Out for Delivery & Delivered. Send direct tracking links instantly. Works with all global carriers. Slash support costs, boost post-purchase satisfaction & deliver instant logistics status updates effortlessly. more Auto-trigger alerts for Shipped, Out for Delivery, & Delivered events. Generate direct, real-time tracking links for global carriers. Prevent WISMO tickets with proactive, automatic order status updates. Send high-engagement notifications as a lower-cost alternative to SMS. Update customers instantly to improve the post-purchase experience.
Deliver products to your customers with reliable last-mile solutions. Deliver from your online store to customers on the sameday with live tracking. With GoSAMEDAY, GoVIP and GoSHIFT service, we provide you with reliable last-mile solutions. Deliver from your online store to customers on the sameday with live tracking. With GoSAMEDAY, GoVIP and GoSHIFT service, we provide you with reliable last-mile solutions. more Return delivery price from the pickup location you selected. Return delivery price based on distance, size and urgency. Sync your Shopify orders to GoPeople with the criteria you set.
Leading AI-powered conversational commerce platform for brands Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. more Helpdesk built for scale: Manage all customer conversations in one unified inbox Autonomous ticket resolution: AI Agent handles end-to-end support AI Shopping Assistant: Recommend products and guide shoppers in real time Unified commerce stack: 100+ integrations to power the full customer journey Actionable analytics: Turn customer conversations into insights to drive revenue
The easy way to buy, send, and receive personalized gift cards for any occasion. Let customers purchase gift cards and send them to friends via post office or email. Easily keep track of all purchased certificates and enable visitors to customize their gift cards according to their needs. Let customers purchase gift cards and send them to friends via post office or email. Easily keep track of all purchased certificates and enable visitors to customize their gift cards according to their needs. more Easily manage gift card balances and images with upload and customization option Allow your customer to choose custom value and Customize gift card when purchase Reminder emails help customers remember and use their gift cards. The balance checking page helps customers easily check their gift card balances. The customer email template helps merchants customize gift card emails easily.
Related Categories
About SMS Apps for Shopify
SMS apps are essential tools for Shopify merchants looking to enhance their store's functionality and improve customer experience. These specialized applications help store owners streamline operations, increase sales, and provide better service to their customers.
When choosing a sms app for your Shopify store, consider factors such as features, pricing, customer support, and compatibility with your theme and other apps. Reading reviews from other merchants can also provide valuable insights into the app's performance and reliability.
The apps listed on this page represent some of the best sms solutions available in the Shopify App Store. Each has been selected based on its functionality, user ratings, and overall value for Shopify merchants.