BOLD Bundles ‑ Product Bundles

I've gone from GREAT :) to POOR :( & now back to GREAT again!! I'm going to leave my previous comments below so that I'm sharing my honest experience. But I would like to thank Eric for contacting me so quickly by phone and working tirelessly over the course of a single day to get everything fixed for me. My site is working perfectly. The checkout conflict is resolved. The bundles are formatted beautifully. I think we've finally cracked it. Regardless of my issues with this app, I can't fault the team. They genuinely seem to care. They want to get it right. I'm confident that this is the app for me going forward. Thanks guys, let's hope we've resolved everything. THE NEGATIVE I wish I had taken more notice of the negative reviews :( At first this app seemed like a dream (see my original review below) but it's absolutely messed up my store & customer services have stopped responding to me to sort it out. I'm using the prestige theme & when customers go to checkout the prices of my products simply don't match what they're seeing in their cart. Everything is jumbled up & a complete mess. I was told this would take a day or two to fix. Two weeks on .. not only am I still getting daily complaints from customers about the checkout mess, the bundles I'd put together for a Christmas offer this weekend are formatted so badly with text overlapping, images not showing and chunks of the website missing. It's completely screwed up my store. I was told my ticket was a 'high priority' I'd hate to see low priority if a fortnight later it's actually worse! The Bold team sent me an email a week ago telling me everything was fixed. I replied to say it absolutely wasn't. No response from them since. I contacted the Prestige development team to see if they could assist and before I'd even mentioned the app by name they asked if it was a Bold app I was having trouble with. STAY AWAY if you value your customers. This app causes nothing but grief and hassle. Now I've got the nightmare of trying to get it removed to restore everything back to normal. Wish I'd listened to the negative reviews. ORIGINAL REVIEW (I should have waited longer to test it fully!) So, here's what I wanted ... an app that not only bundled my products together, but also drew down on stock from my existing inventory. So that I didn't have to physically pre-assemble a certain percentage of my stock. At first I wasn't sure whether it was something this app could do. It wasn't immediately obvious. So I reached out to Mayank on Live Chat who quickly explained it's in the premium version (also a free trial) It worked brilliantly! For some reason today (Black Friday) some of my bundles weren't working quite right, so I reached out again on the Live Chat. The team answered within seconds, looked at the back end data for me and explained it's because I need to disable my 'Buy it Now' button. They helped me do that and it's running brilliantly! This app achieved everything I was looking for and todays support - especially from Art, Jonathan & Simran has been fantastic! Excited to keep trialling different bundles out for customers through one simple interface. Show more

Added the app and was immediately charged without a trial. Then I found out that it only offers a % discount not a dollar amount... So wasted time and money on this app, not worth the hype Show more

Amazing customer support! I am very new to all of this and the Bold support team was incredible. I am so excited to try more of their apps. Show more

DON"T GET THIS APP IF YOU WANT TO STAY IN BUSINESS! It stopped all codes from being used. It stopped our ambassador influencer program. All influencers didn't promote us like last year and we lost a lot of SALES because of it. The app stopped all cart recovery emails with discount codes to come back and shop. It messed up our site big time 3 weeks ago when we started the app with BFCM weekend. The app stopped all shipping on the site for 6 hours after the Bold team went into our site to fix some other problems. A customer had to point it out to us that there was a problem with the site through FB messaging. Shopify fixed the shipping problem that Bold messed up. Shopify did not support us with Bold because it's third-party software., though they told us to use Bold. Our small team of 3 spent multiple hours answering questions about why the site wasn't working right. We had to do a lot of draft orders by hand. Wouldn't allow for Shopify's built-in BOGO automatic discounts to run. The app took way too long to propagate when a change was made (hours). We had lots of upset and dissatisfied costumers. We were able to give away a few free $40 gift cards with bundle purchases but will have to see if they get redeemed. All in all, it was not a good experience and we had to pay you for it as well. I hope we keep afloat into the new year. I would NOT recommend your app to anyone. Show more

It wasn't a perfect installation. But I guess it can be fixed. I think the big problem is the price. The price is the same as for Shopify, that's just plain wrong. I feel that more and more apps are charging obscene prices. Show more