PostCo Returns & Exchanges
PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells. Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more Use AI to detect signs of return fraud Reduce refunds with bonus credit and instant exchange Upsell with exchanges for multiple & higher-value items Unlimited return rules and workflows to optimize your returns process Access built-in analytics and customer insights
Key Features
- Advanced analytics capabilities
- Advanced workflow capabilities
- Advanced customer capabilities
Shopify App Installs
No install data available
Pricing Plans
FlexReturn
Unlimited returns, Checkout+ available, Branded returns portal, All features in Premium, Instant exchange + AI agent*
Get Started FreeBasic
20 returns/month, 1 location, 1 carrier, Same product exchange, Auto refunds and store credit
Choose PlanPro
All Basic, 100 returns/month, 2 locations, Unlimited carriers, Unlimited workflows, Advanced exchange, International returns, Instant exchange
Choose PlanPremium
All Pro, 300 returns/month, Unlimited locations, Higher-value exchanges, Bonus credit, Apps integration, Questions & insights, Priority support
Choose PlanPlus
All Premium, 600 returns/month, ERP and WMS integrations, Custom integrations, Dedicated accounts manager
Choose PlanFrequently Asked Questions
What is PostCo Returns & Exchanges?
PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells. Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more Use AI to detect signs of return fraud Reduce refunds with bonus credit and instant exchange Upsell with exchanges for multiple & higher-value items Unlimited return rules and workflows to optimize your returns process Access built-in analytics and customer insights
How much does PostCo Returns & Exchanges cost?
PostCo Returns & Exchanges offers multiple pricing tiers to fit different business needs: FlexReturn: Free, Basic: $49 / month or $529.20/year and save 10%, Pro: $129 / month or $1,393.20/year and save 10%, Premium: $239 / month or $2,581.20/year and save 10%, Plus: $479 / month or $5,173.20/year and save 10%.
Is PostCo Returns & Exchanges easy to set up?
Yes, PostCo Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
Great and easy service once everything is set up. The team is also very helpful and quick to respond to queries! Show more
Since switching to PostCo. our returns process has been dramatically simplified for both us and our customers. At first, it can be a little fiddly getting everything set up to the store and policy specifications, but Melisa's induction and ongoing support from both Melisa and Nick made it a breeze. Support responses are timely and a majority of enquiries have been resolved with ease and clarity. Integrating with Australia Post was also quite simple. You will need a merchant account with them to integrate otherwise there is a manual mail-in option to get started. The FAQs had a good step by step on the set-up. I would recommend to anyone using this app for the first time to allow 2-3 weeks of returns to go through to find any pain points ( all stores are different! ) and tweak as you go. We recommend this app 100%. Show more
UPDATE: Nick from Support reached out and was helpful in answering various questions I had. After doing some testing, the app isn't quite right for our shop but it seemed like a good solution that would work well for a lot of folks! I really wanted to like this app - it was easy to install and seemed easy to set up as I went through the options. However, I did have several questions for support and I reached out with several messages but never received a response back and it's been a couple of days at this point. I see everyone else saying support is great but the lack of any response has me concerned about future support and troubleshooting so I don't want to get entrenched with this app and then be stuck with a problem. Unfortunately, I have to move forward with something else today because I've already had days go by trying to stay with this solution, so I'll be looking for another app for returns. Show more
Hey! We switched to PostCo 360 and it's been really good so far! Have it for a few months and no complaints at all. Customer service is great! Will go up and beyond to make sure you are satisfied. Recommend to anyone that needs a Return/Exchange app Show more
We love PostCo 360. The customer service is such a huge benefit of this platform. They are always on call, always willing to help with any questions we have and set up and managing the platform is easy as 123. We couldn't live without this streamline service and couldn't recommend it more. Show more
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