Fly Bundles Quantity Breaks

Harsh has been excellent to work with. Very quick to respond, walked me through different options clearly, and really went the extra mile to help get things sorted. Super helpful and easy to deal with — highly recommend.

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I have to report this app to Shopify as unfortunately when I logged in, not once but TWICE did I see conversations in the chat that the app support people had with other merchants. Yes, I could see details of private conversations. Obviously this a major data breach where their chat support is leaking information and it speaks to the quality of their software architecture. I would have deleted the app anyway because it was causing major problems with the prices of bundles not updating when we changed a component price ie "syncing" or "dynamic pricing". The price would update in some places like on the product page, but it wouldn't update in the collection page, so I'd have bundles showing two different prices as soon as any of us changed one of the component products. I was promised dynamic pricing and they did not deliver. To fix the price syncing issue, they said I should click on the sync button in each bundle to fix this problem temporarily and when I said I didn't have time to do that - we change prices everyday - they said they would do it until they found a solution. Next day I checked the prices again and guess what, they didn't do the sync as they said. Their proposed solution to the prices not syncing was a "global sync" button but it would have still depended on the merchant clicking that button every time a product price is updated which is absurd. They said "automatic sync" didn't work last time they tried it, so there is clearly a deeper problem with their software architecture because I can tell you that as a software engineer that an automated syncing and dynamic prices are possible. I now use Fast Bundles and their bundles prices updated with no issues when I change the price of a product that's in a bundle. These guys will promise you the world and they won't be able to deliver it, as well as likely being in breach of data privacy laws and no doubt, Shopify requirements for hosting an app on the store. It's a minor issue compared to the above but I should note that I didn't feel respected in my conversations with them - I had numerous calls with them and they repeatedly spoke over me and didn't let me finish talking. My next step after this is reporting them to Shopify with the screenshots I have of their conversations with other merchants.

At first it wasnt that goodthe customer support because of responding time. But after that, a gentleman helped me with all my problems. I liked that

Shri has been an incredible help this evening. I was having a few problems understanding how to set up a new bundle and he quickly jumped on a call with me and ran through it. When you work on an evening its hard to be able to speak to anyone but tonight Shri has been really proactive so thank you