FBP | Fast Bundle Product

Solid app and I'm super happy with the support. Fast, polite, and helpful. I needed to customize 5 things through code and Sally did an awesome job.

I honestly have no idea how this app manages to have so many positive reviews. The quality is downright awful. It’s full of bugs and barely functions. I had the misfortune of finding out from my own customers that their orders were packed incorrectly because the app simply refused to show any information indicating the items were part of a bundle. It didn’t even appear in the app’s analytics. For a moment I genuinely wondered if I was losing my mind, but after checking the purchase session recordings it became obvious that the app just wasn’t working at all. I ended up spending hours calling customers and apologizing that the Christmas gifts they explicitly ordered as bundles arrived thrown together in a plastic bag all because the app gave zero indication that the order was bundled. I’m honestly shocked at how poorly this thing was built. And even then, instead of immediately ditching it, I gave it a chance. I assumed maybe I had set up something incorrectly, so I contacted support. They really did try to help and managed to fix a couple of issues, but the deeper we went, the clearer it became that the whole app is just beyond saving. In the end, I still had to look for an alternative because every “fix” only revealed more problems. It’s useless, plain and simple. And the pricing Genuinely laugh inducing.

Very intuitive program, whenever we had doubts customer support promptly helped us, specifically the assistant Aida was fantastic and decisive.

Amazing support from Aysan! She helped me set up my mix-and-match bundles quickly and clearly. Very grateful for her assistance.

Aysan quickly fixed my issue and was funny! A much needed customer service experience.