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ExchangeIt Returns & Exchange

4.9(Reviews)

Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations

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Key Features

  • Advanced workflow capabilities
  • Advanced support capabilities
  • Advanced customer capabilities
  • Advanced email capabilities

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 7
2 installs
2
W45
2 installs
2
W48
1 installs
1
W49
1 installs
1
W50
1 installs
1
W52

Pricing Plans

Free

Free

Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, 10 free returns

Get Started Free

Starter

$4.99 / month

10 returns or exchanges per month, Admin Request Manager, Same Order Exchanges (new fulfillment), New Order Exchanges, Return tracking, Email notifications

Choose Plan

Standard

$9.99 / month or $99.99/year and save 17%

Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, Unlimited returns

Choose Plan

Advanced

$19.99 / month or $179.99/year and save 25%

All the Standard features, Original Order Exchange, Shipping Integration, Multi Languages, Data Export

Choose Plan

Frequently Asked Questions

What is ExchangeIt Returns & Exchange?

Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations

How much does ExchangeIt Returns & Exchange cost?

ExchangeIt Returns & Exchange offers multiple pricing tiers to fit different business needs: Free: Free, Starter: $4.99 / month, Standard: $9.99 / month or $99.99/year and save 17%, Advanced: $19.99 / month or $179.99/year and save 25%.

Is ExchangeIt Returns & Exchange easy to set up?

Yes, ExchangeIt Returns & Exchange is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

3.0

I really like this app, it's easy to navigate, however, there is one thing that I wish you could improve on. When I'm exchanging for another product and input - for example: Barrio Navy Joggers - 20 different styles comes up which are not related to the 'Barrio' name. Sometimes I have to scroll through a lot of items to find the right one. I wish the search filter could narrow down items to just this style and not 20 different styles of joggers. Hope this makes sense. Other than that, the app is good. Show more

January 26, 2021
5.0

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended. Show more

October 9, 2019
5.0

Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would. Show more

September 4, 2019
4.0

I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app! Show more

April 3, 2019
5.0

Love the app! Makes exchanges and keeping track so much easier and less time consuming. Strongly recommend this app for any business running on Shopify. Show more

September 27, 2016

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