ExchangeIt Returns & Exchange
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations
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Key Features
- Advanced workflow capabilities
- Advanced support capabilities
- Advanced customer capabilities
- Advanced email capabilities
Shopify App Installs
Pricing Plans
Free
Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, 10 free returns
Get Started FreeStarter
10 returns or exchanges per month, Admin Request Manager, Same Order Exchanges (new fulfillment), New Order Exchanges, Return tracking, Email notifications
Choose PlanStandard
Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, Unlimited returns
Choose PlanAdvanced
All the Standard features, Original Order Exchange, Shipping Integration, Multi Languages, Data Export
Choose PlanFrequently Asked Questions
What is ExchangeIt Returns & Exchange?
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations
How much does ExchangeIt Returns & Exchange cost?
ExchangeIt Returns & Exchange offers multiple pricing tiers to fit different business needs: Free: Free, Starter: $4.99 / month, Standard: $9.99 / month or $99.99/year and save 17%, Advanced: $19.99 / month or $179.99/year and save 25%.
Is ExchangeIt Returns & Exchange easy to set up?
Yes, ExchangeIt Returns & Exchange is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
I sell women's suits and sizing can be tricky. We offer free exchanges and this makes it super easy. My only feedback is that it should be also be able to send the person a return label. I have to go into the admin send them the return label then open this and process the exchange. To be able to do it all at the same time would be ideal. I do love the app. Makes everything so seamless. Show more
Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use. We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend! Show more
A great app that allows us to do the promotions we want without the limitations imposed by shopify discounts. Show more
I like how easy it is to use and install the app. It's even better now that returns are available. My only suggestion is to combine the refunds and the charges in the apps. Also, my question was answered quickly and clearly by Alex. I'd recommend this app! Show more
I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service. I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list. I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store. Show more
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