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ExchangeIt Returns & Exchange

4.9(Reviews)

Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations

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Key Features

  • Advanced workflow capabilities
  • Advanced support capabilities
  • Advanced customer capabilities
  • Advanced email capabilities

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 7
2 installs
2
W45
2 installs
2
W48
1 installs
1
W49
1 installs
1
W50
1 installs
1
W52

Pricing Plans

Free

Free

Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, 10 free returns

Get Started Free

Starter

$4.99 / month

10 returns or exchanges per month, Admin Request Manager, Same Order Exchanges (new fulfillment), New Order Exchanges, Return tracking, Email notifications

Choose Plan

Standard

$9.99 / month or $99.99/year and save 17%

Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, Unlimited returns

Choose Plan

Advanced

$19.99 / month or $179.99/year and save 25%

All the Standard features, Original Order Exchange, Shipping Integration, Multi Languages, Data Export

Choose Plan

Frequently Asked Questions

What is ExchangeIt Returns & Exchange?

Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations

How much does ExchangeIt Returns & Exchange cost?

ExchangeIt Returns & Exchange offers multiple pricing tiers to fit different business needs: Free: Free, Starter: $4.99 / month, Standard: $9.99 / month or $99.99/year and save 17%, Advanced: $19.99 / month or $179.99/year and save 25%.

Is ExchangeIt Returns & Exchange easy to set up?

Yes, ExchangeIt Returns & Exchange is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

5.0

We use this app regularly in our business. Recently we had an issue with quantities not staying adjusted when entering exchanges. We reported the issue and it was fixed very quickly with great communication from Alex. Thanks! Show more

September 15, 2022
5.0

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized. Show more

September 14, 2022
5.0

Fast and detailed responses from customer support helping us to sort our query quickly and efficiently Show more

July 13, 2022
5.0

Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend. Show more

July 1, 2022
5.0

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support! Show more

June 29, 2022

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