Amplified Email & Abandon Cart

I cancelled this application yesterday, December 17th, they billed me today December 18th!!!!

I signed up for this app at the $29/month plan and was shocked to discover they later increased the subscription price without any notice and without me even using the app. I didn’t receive a single value or benefit, yet they continued charging me for months at a higher rate I never approved. When I reached out, support admitted they could only refund a small portion (three months) as an exception, even though the majority of the charges were never authorized in the first place. Their explanation was that “the responsibility for managing subscriptions falls to the account owner,” which feels extremely unfair when the pricing was changed on their end without clear communication. To make things worse, the app showed up as “unsupported” in Shopify, which made it impossible to manage or cancel properly. Shopify is aware of this issue, but the app developer still refused to take responsibility for the unapproved charges. This experience has been incredibly disappointing. If you’re considering installing this app, please keep a close eye on your billing—because they do not make pricing changes transparent, and you may end up paying for services you never used.

STAY FAR, FAR AWAY. CAUTION This is by far the worst Shopify app experience I’ve ever had. Within DAYS of installing, they pulled every single contact from my store without my permission, automatically added them into their system, and then used that as an excuse to auto-upgrade my plan and start charging me THOUSANDS of dollars for an app I wasn’t even actively USING. I didn’t create campaigns. I didn’t send emails. I didn’t approve an upgrade. They did it all automatically and billed me for it. I learned the hard way. Don’t make the same mistake.

quick and helpful support. thanks

Good service