1 Shopify stores currently have Focal Live Chat & Helpdesk installed, representing 0.0% of all active Shopify stores.
At a glance: Focal Live Chat & Helpdesk is the #3,809 most-installed Shopify app of the 4,191 with active installs, and #92 of 104 in Chat. It is most often installed alongside RecoverMyCart and Globo Product Options, Variant. Its largest market is United States (100% of its stores).
Focal Live Chat & Helpdesk is installed on 1 of the 2,139,872 active Shopify stores worldwide tracked by StoreCensus. This makes it a notable player in the Chat category.
Unlike the Shopify App Store's historical download counts, our data reflects current active installations. We detect Focal Live Chat & Helpdesk through storefront signature analysis across millions of stores, providing accurate real-time adoption metrics that matter for market analysis and competitive intelligence.
Over the past 30 days, Focal Live Chat & Helpdesk has gained 0 net installs, representing a 0.0% change from 1 installs. The 90-day trajectory shows growth of 0 installs (0.0%).
Year-over-year, Focal Live Chat & Helpdesk has grown by 0%, moving from 1 installs to 1. This steady growth reflects consistent merchant interest.
Focal Live Chat & Helpdesk shows strong adoption among established businesses, with 100% of users operating stores generating over $100K annually. The platform attracts a balanced mix across revenue tiers, though 0% of stores fall under $50K in annual revenue, indicating accessibility for emerging brands. The 0% penetration among $1M+ stores demonstrates enterprise-level trust, where merchants typically maintain complex tech stacks and face high switching costs.
| Revenue Tier | Stores | Percentage |
|---|---|---|
| <$100K | 1 | 100.0% |
Beauty & Personal Care leads adoption at 100%%%. This concentration reflects industries where email marketing drives significant repeat purchase revenue through seasonal campaigns, product launches, and loyalty programs that benefit from sophisticated segmentation and automation capabilities.
100% of Focal Live Chat & Helpdesk stores are in United States, more than its 34% share of all Shopify stores.
Stores using Focal Live Chat & Helpdesk typically build comprehensive retention-focused tech stacks. 100% also use RecoverMyCart for unknown, while 100% pair it with Globo Product Options, Variant for product variants. The 100% overlap with PC ‑ Custom Product Options indicates merchants unifying customer communication across email, SMS, and support channels. This pairing pattern reveals stores prioritizing customer lifetime value optimization over one-time acquisition, with integrated tools for reviews, loyalty, and recurring revenue.
Focal Live Chat & Helpdesk competes in the Chat category with 1 installs, compared to Shopify Inbox's 250,280.
| App | Installs | Market Share |
|---|---|---|
| Shopify Inbox | 250,280 | 63.2% |
| Dondy: WhatsApp Marketing+Chat | 24,042 | 6.1% |
| Tidio: AI Chatbot & Live Chat | 17,523 | 4.4% |
Install data shows market position by adoption — but organic discoverability is another dimension. See which keywords Focal Live Chat & Helpdesk ranks for in App Store search to understand its full competitive footprint.
As of October 28, 2026, 1 Shopify stores have Focal Live Chat & Helpdesk installed, representing 0.0% of all active Shopify stores tracked by StoreCensus.
Focal Live Chat & Helpdesk has gained 0 net installs over the past 30 days (0.0% change) and gained 0 installs over 90 days (0.0% change). Year-over-year growth is 0.0%.
Focal Live Chat & Helpdesk is most popular in Beauty & Personal Care (100.0% of users), followed by other sectors (0%). The app is used across stores of all sizes.
StoreCensus updates Focal Live Chat & Helpdesk installation data weekly through continuous monitoring of 2,139,872+ active Shopify stores. We detect installations through storefront signature analysis, providing accurate current install counts rather than historical download numbers.
Focal Live Chat & Helpdesk holds a 0.0% market share in its category. To see how it compares to direct competitors, check the Market Position section on this page which shows install counts and market share for similar apps in the same category.
With 1 active installations, Focal Live Chat & Helpdesk is a growing solution. Consider the 90-day growth trend (0.0%) to understand momentum, and review the industry breakdown to see if stores similar to yours use it. Always test on a development store first and check recent app store reviews for current user sentiment.
1 Shopify stores currently use Focal Live Chat & Helpdesk. This data is updated weekly based on continuous monitoring of 2,139,872+ active Shopify stores.
Build targeted prospect lists of stores using Focal Live Chat & Helpdesk. Filter by revenue, industry, country, and more.
Focal Live Chat & Helpdesk is installed on 1 of the 2,139,872 Shopify stores tracked by StoreCensus, representing a 0.00% market penetration rate. It is categorized under Chat.
Focal Live Chat & Helpdesk is installed on 1 Shopify stores, representing 0.0% of all tracked stores. This adoption level reflects a focused user base within a specific merchant segment.
Focal Live Chat & Helpdesk install count has remained stable over the past 90 days, indicating consistent merchant retention.
Focal Live Chat & Helpdesk is frequently installed alongside RecoverMyCart and Globo Product Options, Variant, suggesting merchants use it as part of a broader technology stack rather than as a standalone solution.
Interpretations are based on observed StoreCensus data. Directional observations only - not financial or business advice.
Based on StoreCensus tracking of 2,139,872 active Shopify stores.
How Focal Live Chat & Helpdesk relates to other apps in the Shopify ecosystem, based on co-installation patterns and category relationships.
Apps commonly paired with Focal Live Chat & Helpdesk
Apps merchants consider as alternatives
Co-installation data is derived from observed patterns across StoreCensus-tracked stores. Overlap percentages indicate the share of Focal Live Chat & Helpdesk users who also have the listed app installed.
Data is refreshed on a weekly basis and reflects observed platform activity across active ecommerce stores. StoreCensus detects app and plugin installations through storefront signature analysis including JavaScript signatures, API calls, and HTML markers — measuring current active installations, not historical download counts.
StoreCensus continuously discovers and indexes active Shopify storefronts globally. Our crawler identifies 2,139,872+ live stores through domain analysis, platform signals, and third-party data sources.
App and plugin installations are detected through storefront signature analysis — including JavaScript bundle signatures, API endpoint patterns, HTML data attributes, and network request fingerprints. This identifies apps that are currently active, not merely historically downloaded.
Each store is re-scanned on a recurring basis. Historical snapshots are retained to calculate 30-day, 90-day, and year-over-year growth rates. This enables trend analysis that reflects actual merchant behavior over time, not just point-in-time counts.
Disclaimer: Estimated metrics (revenue, traffic) should be considered directional estimates rather than audited financial data. Active install counts reflect StoreCensus detection capability and may not capture 100% of installations for apps with non-standard implementation patterns.
This page presents data from the Focal Live Chat & Helpdesk Installation Statistics proprietary StoreCensus dataset. Statistics may change over time as stores are discovered, removed, or updated in our index.
StoreCensus does not receive compensation from app developers or vendors for rankings or placement. All rankings are determined solely by observed installation data across tracked Shopify storefronts.
