ThisNew Product Personalizer

Horrible customer service, I've used this brand for 5 years and it got to the point where I cant even access the website anymore and no customer service help

Not good. VERY slow to get product through production and consistently overdue on shipping. Customer service is awful, takes days to get back to you if at all and never of any help. I still have an order that is "stuck" in customs after 2 months and I have asked for a refund and they just tell me logistics is working on it. Stay far away from this company!

Stick with someone else. I have sent dozens of emails for support. Items not shipped for over a month. No reply, orders not syncing correctly. Just awful.

after reading a lot of negative reviews decided still to try them, made some sample order hope it will arrive as described, reached customer support for some questions and concerns that i have, 2-3 day ago from writing this review its seem like nobody there, writhed in site chat and email. just keep in mind when you making and order inside there platform its like your gambling, such a shame they really got some good products and imagination service. will update this review in case something will changes/

A Disappointing Experience with THISNEW's Print on Demand Services. I have been a customer of THISNEW for over two years and have, until recently, been quite satisfied with their product selection and Print on Demand (POD) services. However, a recent incident involving a delay in order fulfillment has not only caused significant disruption to my business, but has also revealed an unsettling lack of customer service, accountability, and efficiency within THISNEW. Earlier this year, I designated THISNEW as my main supplier for POD items, mainly due to their extensive product range which simplified the sourcing and design process for my apparel line. Unfortunately, financial constraints made it difficult for me to order samples of my new designs. However, I managed to place a sample order in May 2023, with high hopes of showcasing my new line to potential customers and retailers. Fast forward to August 2023, three months later, and I'm still awaiting my order. This delay has been incredibly frustrating and has caused a detrimental loss of momentum for my business. The root cause appears to be a payment issue. I made my payment through PayPal, and although it was confirmed that THISNEW received the payment in their bank account by June, my order continued to show up as unpaid on their end. Over the course of several weeks, I attempted to resolve this issue, contacting THISNEW multiple times through their chat window, only to be met with silence. Finally, in mid-July, I received confirmation from a chat representative named "Cassie" that they had, indeed, received my payment. Instead of an apology or any form of compensation for the delay and confusion, I received a casual message stating they would now be processing my order. The lack of accountability, dismissive attitude, and nonchalant handling of this situation left me feeling both infuriated and powerless. When I communicated to them how their negligence had cost me potential sales and business growth, they failed to acknowledge the impact of their actions. Today, I find myself in a disappointing position, having to start from scratch, seeking a new supplier who can offer a similar selection. Running an eCommerce business is challenging enough without having to deal with such setbacks. To anyone considering using THISNEW's POD services, please be aware of my experience. I believed I was partnering with a reliable and efficient company, but their recent actions, or lack thereof, have shown a clear lack of respect for their customers and their businesses. Ultimately, THISNEW's unapologetic handling of my situation resulted in a damaging setback for my business and an absolute waste of my time and resources.