SMSGo: Abandoned Cart Recovery

I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you! Show more

I loved the idea of this app but customer service lacks a lot. If you rely only on this app to recover carts and want to do different testing you will see yourself missing a lot of customers because your created text messages might take many days to be reviewed due to their delay in being responsive. Besides that they have no chat in their app and only email for contact. You might find yourself also waiting many days for an answer to your queries. Since the beginning of the week they still haven`t reviewed one of my text messages so I actually had to download another app with the same function but fast response although I like the functionality of this one more. Overall the app is great in functionality but it is definitely not monitored by anyone most of the time. Now i am giving a 3 stars as a big stretch purely for the app idea and unfortunately I have already topped up money in this. If they hired VAs to keep up this app it would easily be my favourite. Show more

Great app for abandoned checkout recovery. Useful for increasing your conversion percentage and bolting on more revenue with little to no extra work on your part. Show more

This is by far the easiest to use and most effective recovery tool. I am using it in all my stores, you can add as many flows as you want to keep your hot abandonment prospect close to buying, the ROI is amazing at 4 digits and the support is great, honestly, I am slower than them :) they are waiting for my feedback most of the time after I opened a ticket. They are always on top of the issues. I truly recommend this app, easy to use, affordable, efficient and good support! Show more

For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to contact@zegsu.com isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again. Show more