Thrive Inventory Management

I am torn between giving this app 3 and 4 stars. The customer service gets 5 stars. Hyper responsive helpful chat support and great onboarding. This app itself has several limitations that would be deal breakers except I can't find any viable alternative. There are many positives. It looks like the low inventory reports, expiration date tracking, bundling features will work well for us. They want you to create all products in Shopventory, but there doesn't appear to be any consequence for creating them in Shopify and then importing them, which is great. 1) You cannot edit any cost information once inventory is received. This means that we either give up on trying to use Shopventory to track our inventory costs, or we have to wait to receive (and start selling) inventory until these costs can be determined. We typically don't know freight costs at the time the PO is created or the inventory is received. My inventory staff are not my accounting staff, so they don't have access to these numbers. 2) The purchase order list page shows invoice subtotals, which means we can't easily scan this list to match POs to payments on our bank statement and credit card statements, which of course reflect the order total after discounts and freight. I cannot imagine a use case where any customer would prefer to see subtotals. 3) The purchase orders are so unpolished as to be borderline illegible and do not reflect well on our business. I don't need fancy, but these are too rough. Our address is long so it runs right into the adjacent field, as no padding is built in. One of the fields defaults to %null% rather than just 0 or blank. You can't email a PO unless you've created it (which runs into having final cost information I mentioned on #1). Even if we did email it, the email is very unpolished and you cannot set any default email text. I'd love to have a quick default message asking the vendor to confirm receipt and provide us with an estimated delivery date, and provide our contact information on this email. You can provide a custom note, but this note shows up at the bottom of the email as a "user note:" I am not my vendor's "user"! 4) Vendor info from Shopify isn't pulled over, so this makes setup VERY time consuming for us as we have about 100 vendors and well over 1000 products. We're sticking with it because despite these frustrations, our current lack of inventory control is causing even more problems. I know that building an app this robust is daunting, but these aspects feel as though no one has really thought them through. Show more

We used a different service as our POS platform and used Shopify for our website. Shopventory merged those two, and that changed the way we did everything for the better. Their customer service is always quick to respond –– they've helped us problem solve and walk through many situations. We are very grateful to have worked with Shopventory! Show more

You know what V stands for? Valerie! I am so impressed by this app and the customer service that comes with the.. service, lol. Multiple time I have ran into issues on my own behalf and she has been there to help our company out. The Grower's Depot is forever grateful and if you are ever in the area, and in need of Indoor/Outdoor Garden Supplies please stop by! Thanks again keep up the good work Shopventory. Show more

Shopventory is a must have app to organize and have more control of the business. The customer service is always available and have all the tools explanation. There is much more we can do to make easier to run the business. Totally recommend. Show more

Great app. Great customer service. We would be lost without it. Our AM Gabby has been particularly helpful as we navigate scaling our business. Show more