PostCo Returns & Exchanges
PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells. Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more Use AI to detect signs of return fraud Reduce refunds with bonus credit and instant exchange Upsell with exchanges for multiple & higher-value items Unlimited return rules and workflows to optimize your returns process Access built-in analytics and customer insights
Key Features
- Advanced analytics capabilities
- Advanced workflow capabilities
- Advanced customer capabilities
Shopify App Installs
No install data available
Pricing Plans
FlexReturn
Unlimited returns, Checkout+ available, Branded returns portal, All features in Premium, Instant exchange + AI agent*
Get Started FreeBasic
20 returns/month, 1 location, 1 carrier, Same product exchange, Auto refunds and store credit
Choose PlanPro
All Basic, 100 returns/month, 2 locations, Unlimited carriers, Unlimited workflows, Advanced exchange, International returns, Instant exchange
Choose PlanPremium
All Pro, 300 returns/month, Unlimited locations, Higher-value exchanges, Bonus credit, Apps integration, Questions & insights, Priority support
Choose PlanPlus
All Premium, 600 returns/month, ERP and WMS integrations, Custom integrations, Dedicated accounts manager
Choose PlanFrequently Asked Questions
What is PostCo Returns & Exchanges?
PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells. Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more Use AI to detect signs of return fraud Reduce refunds with bonus credit and instant exchange Upsell with exchanges for multiple & higher-value items Unlimited return rules and workflows to optimize your returns process Access built-in analytics and customer insights
How much does PostCo Returns & Exchanges cost?
PostCo Returns & Exchanges offers multiple pricing tiers to fit different business needs: FlexReturn: Free, Basic: $49 / month or $529.20/year and save 10%, Pro: $129 / month or $1,393.20/year and save 10%, Premium: $239 / month or $2,581.20/year and save 10%, Plus: $479 / month or $5,173.20/year and save 10%.
Is PostCo Returns & Exchanges easy to set up?
Yes, PostCo Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
We have been using the platform without issue for approx 1 year then we had some technical issues with the platform in April, that are mostly resolved. It took a fair bit of communication to resolve, but the Post Co team did stick with it and were able to eventually implement a fix. We look forward to further improvements in the coming months. Show more
Excellent support and service. Really easy onboarding and constant prompt assistance. Our support manager Fara has been particularly helpful with any changes / updates to the return policy and therefore returns procedure. Very happy with the service and options available within the app. Show more
Great service and support with the app. Does everything we need to manage our returns and makes it easy. Show more
We're extremely happy with the service provided by the Postco team! This product actually opened up a lot time for me so sometimes I just sit in front of my computer, twiddling my thumbs. I highly highly recommend!!! Thanks Melisa! Show more
We're very pleased with the service at PostCo, the team and developers did a wonderful job designing the portal and email notifications to match our brand and the customer care and response time has been great. So far, we have had customers use the portal effortlessly and this has had a really positive impact on our customer care team. Show more
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