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PostCo Returns & Exchanges

4.8(Reviews)

PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells. Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more Use AI to detect signs of return fraud Reduce refunds with bonus credit and instant exchange Upsell with exchanges for multiple & higher-value items Unlimited return rules and workflows to optimize your returns process Access built-in analytics and customer insights

Key Features

  • Advanced analytics capabilities
  • Advanced workflow capabilities
  • Advanced customer capabilities

Shopify App Installs

No install data available

Pricing Plans

FlexReturn

Free

Unlimited returns, Checkout+ available, Branded returns portal, All features in Premium, Instant exchange + AI agent*

Get Started Free

Basic

$49 / month or $529.20/year and save 10%

20 returns/month, 1 location, 1 carrier, Same product exchange, Auto refunds and store credit

Choose Plan

Pro

$129 / month or $1,393.20/year and save 10%

All Basic, 100 returns/month, 2 locations, Unlimited carriers, Unlimited workflows, Advanced exchange, International returns, Instant exchange

Choose Plan

Premium

$239 / month or $2,581.20/year and save 10%

All Pro, 300 returns/month, Unlimited locations, Higher-value exchanges, Bonus credit, Apps integration, Questions & insights, Priority support

Choose Plan

Plus

$479 / month or $5,173.20/year and save 10%

All Premium, 600 returns/month, ERP and WMS integrations, Custom integrations, Dedicated accounts manager

Choose Plan

Frequently Asked Questions

What is PostCo Returns & Exchanges?

PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells. Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more Use AI to detect signs of return fraud Reduce refunds with bonus credit and instant exchange Upsell with exchanges for multiple & higher-value items Unlimited return rules and workflows to optimize your returns process Access built-in analytics and customer insights

How much does PostCo Returns & Exchanges cost?

PostCo Returns & Exchanges offers multiple pricing tiers to fit different business needs: FlexReturn: Free, Basic: $49 / month or $529.20/year and save 10%, Pro: $129 / month or $1,393.20/year and save 10%, Premium: $239 / month or $2,581.20/year and save 10%, Plus: $479 / month or $5,173.20/year and save 10%.

Is PostCo Returns & Exchanges easy to set up?

Yes, PostCo Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

5.0

So easy to set up, able to speak to a human easily, this is a very well run app that has made things substantially better for our UX. 10/10 X

November 19, 2025
5.0

Excellent app - we’ve been using it for years. Felicia is always quick to assist and incredibly helpful. The team continues to roll out great new features regularly.

October 27, 2025
5.0

We've been using PostCo for our returns and exchange portal on Shopify for quite some time now, and couldn't be happier. The platform is incredibly easy to use, both for our team and for our customers, and has streamlined a process that was taking far too much time previously. The level of customisation is excellent, from making the portal feel unique to our brand, to return rules in the back end that are tailored to fit our needs. It integrates seamlessly with our shipping partners, automatically generating labels and QR codes for customers with no steps needed from us. The real standout is the support team. They're fast, knowledgeable, and genuinely helpful. Any questions we've had have been answered quickly with clear guidance, giving us complete confidence in the platform. If you're looking for a smooth, customisable, and reliable returns and exchange solution for Shopify, PostCo is a fantastic choice. It's made our operations more efficient, and our customers and team happier.

October 23, 2025
5.0

Brilliant returns soultion for our Shopify store. Our customers find it simple and easy to use which has reduced our return emails and overall experience. Support team has been responsive and helpful. My only downfall was not knowing it would cost extra to receive QR on returns. Would defintely recommend.

October 23, 2025
5.0

Love it

October 17, 2025

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