OrderEditing.com

Game-Changing App with Real Results We’ve been using Order Editing for about two months, and it’s already made a huge impact. In that time, we’ve generated over $22K in upsell revenue — an incredible ROI. Even more valuable, it has eliminated thousands of support tickets and streamlined our CX workflows, which our customer experience team truly appreciates. The product delivers on its promises, the support team is excellent, and the value is undeniable. Highly recommend to any brand looking to unlock new revenue and reduce operational friction.

We’ve had an excellent experience using this app. Integration was seamless and it’s made a huge difference to our operations. It has significantly reduced the number of customer support requests we get for order changes, while also cutting down on address validation issues. One of the biggest benefits has been giving customers the ability to correct their address post-purchase, which has saved us a lot of time and avoided unnecessary delays to fulfilment and reduces RTS. The upsell feature has also been a great addition, it’s helped increase basket size and average order value in a really natural way. On top of that, the team behind the app have been fantastic to work with, always responsive and supportive whenever we’ve needed assistance. Overall, this app has added real value to our business and we highly recommend it.

Love this app! It's a total game-changer for our team! Saving us hours each week & reducing our manual workload! I love that it gives our customer control & flexibility, and provides them with an overall better experience post-purchase. Post purchase upsells are a nice bonus as well! The team are also amazing to deal with, so quick to respond & always so helpful!

Had such high hopes for this app but sadly it turned out to be a colossal waste of time. Spent weeks going back and forth on email and calls with Paul and the team trying to implement the app and its features into our store, running more than 10 test purchases and attempting to troubleshoot issues with their devs to no avail. After a week, finally they got the post-purchase upsells to start showing, but they were showing the wrong products at the wrong prices - going against all of the upsell rules and conditions we had set up. This app does not work even remotely as intended. A very frustrating experience.

Since implementing Order Editing at Misen, we've seen a significant reduction in support tickets—customers are able to quickly and easily make changes to their orders without needing to reach out, which has saved our team a ton of time and bandwidth. The product is intuitive, reliable, and fits seamlessly into our workflow. On top of that, the support from the Order Editing team has been fantastic—responsive, helpful, and always open to feedback. Highly recommend to any CX team looking to streamline operations and improve the customer experience!